Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on oDesk.

2,196

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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Peter A.

Peter A.

Danish Supporter

Philippines - Last active: 1 month ago - Tests: 7

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

$20.00 /hr
3,479 hours
4.97
Hector Bravo

Hector Bravo

IT Expert - Project Manager - PMP, ITIL, VCP, MCSE...

Panama - Last active: 7 days ago - Tests: 13

Design, Plan, Implement and Support for: - Windows Azure / Amazon EC2 - Microsoft Lync - Microsoft Sharepoint - Microsoft Exchange - Microsoft SQL Server - Microsoft Active Directory, ADFS - Microsoft Dynamics CRM - Windows Server / Hyper-V - Microsoft ISA/TMG/UAG - Microsoft SSCM, SCVMM, DPM - Microsoft Office 365 - Voice Integration with Lync - VMWare vSphere / ESXi - VMWare Site Recovery Manager (SRM) - Veeam Backup & Replication

$33.33 /hr
930 hours
4.56
Eashani Rodrigo

Eashani Rodrigo

IT & Business Consultant (&expert in presentations...

Sri Lanka - Last active: 1 day ago - Tests: 10 - Portfolio: 13

My domain of knowledge covers the fields-: IT , Business & Marketing Management & Organizational Psychology. I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT Service Management (ITSM in relation to ITIL) -- IT Marketing Management -- Online Marketing Management -- Project Management -- Business Management -- Organizational Psychology/ Business coaching -- Neuro-Linguistic Programming (NLP) Skills -- PowerPoint Presentation Designing (Business, Educational, Training) -- Presentation Video production ( PPT to Video using Camtasia) -- Marketing Material Preparation ( Presentations, Flyers, Brochures, Videos) -- Business Profiles / Business Proposals / Marketing Proposals/ Sales Proposals and Other Business Documents preparation -- Website content writing -- Online Research -- Process diagrams, flowcharts designing (using MS Visio) -- Personal Coaching Academic Background *** Bachelor's degree (B.Sc. (Hons) in IT Management) *** *** Masters Degree (M.Sc. in Business Psychology) *** As a successful academic I am skilled in: -- Article Writing -- Academic Writing -- Preparation of Online Tutorials ( Knowledge area : Business Psychology, Business Management, Marketing, Online Marketing, IT, ITSM, ITIL, Leadership, Change management and Neuro-Linguistic Programming [NLP]).

$20.00 /hr
1,727 hours
4.98
Vladimir M.

Vladimir M.

linux and windows system administrator

Serbia - Last active: 3 months ago

I have started working on server administration 9 years ago, at both windows and unix platform. So far I have 7 years experience with WHM/plesk. also I help clients with windows/unix desktop environments, their boards, blogs, cms, etc. and i am providing security services for them. My present occupation is IT consulting, especially for new companies on start-up, representing complete IT solutions and realizations.

$16.67 /hr
9 hours
5.00
nestor de guzman

nestor de guzman

nestor de guzman IT professional/consultant

Philippines - Last active: 09/25/2010 - Tests: 7 - Portfolio: 3

I would say that my 30 years of work is equivalent to 10 years of project management ;10 years of account management and another 10 years of sales. I am a graduate of Bachelor of Science in Electrical Engineering at Mapua Institute of Technology. With my extensive working and training experience in the field of Project management, Engineering, account management; Technical and Sales, I believe that I am capable of performing the duties and responsibilities of the position; I am confident that I can make a meaningful contribution to the work advertised.

$30.00 /hr
0 hours
5.00
Nico Muselle

Nico Muselle

Operations Manager/Team Leader/Customer Support

Bulgaria - Last active: 07/20/2012 - Tests: 6

With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

$30.00 /hr
8 hours
5.00
Maxim N

Maxim N

IT Consultant / Project Manager

Czech Republic - Last active: 04/25/2013 - Tests: 7

Experienced IT Consultant and Project Manager with over 8 years of technical experience in cross-platform environments including designing and maintaining various software solutions. For the last 4 years I have been working as a Project manager in different international companies. I specialize in PMI project management method. I managed complex multimillion projects: Deployment of Automated Identity and Access management system based on IBM Tivoli Identity Manager; Implementation of Remote Access Service based on Juniper Junos devices, Lotus Messaging Service Queue applications transition; also various projects related to the HW delivery, extension or replacement and software upgrades with data migrations. I offer high quality IT Services(operating system administration, network design, support and troubleshooting, users training and customer support) and full scope of project management starting from initiation and going through planning, executing, controlling and closing. Maintenance of Project Control book with all project specific documents.

Groups: oTranslators
$22.22 /hr
1 hours
4.75
Jyothi Siripurapu

Jyothi Siripurapu

Business Analyst | Requirements Analyst (13+ yrs)...

India - Last active: 1 day ago - Tests: 12 - Portfolio: 12

Agile | Interview Stakeholders on business idea | Gather Requirements | BRD - Business Requirements Document (Business specs) | SRS - Software Requirements Specifications (Functional Specs, Technical Specs) | User Stories | UML | Use Cases | Process Mapping | BPMN ✰ I am available only for hourly jobs. My hourly rate is as mentioned in my profile. Please keep this in mind when sending an invitation. ✰ ✰ Clients visiting this profile with out logging into oDesk would view only my public contracts. Log in to oDesk is needed to view both my public and private contracts ✰ Thank you for viewing my profile. The hardest part of building a software system is deciding precisely what to build. According to statistics, following are the benefits of clear software requirements: ►Reduces cost as much as 60% on time and budget ►3 times less project failures ►Reduces 70% to 85% of the rework costs ►Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements ►If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released Objective: Not to have my employer to come into any of above negative statistics and always keep myself in a challenging role as Business Analyst and give a efficient and effective analysis that would help the organization to achieve the best solution in business which would increase its productivity in market. ✵Summary: A Business Analyst - http://en.wikipedia.org/wiki/Business_analyst and Requirements Analyst - http://en.wikipedia.org/wiki/Requirements_analysis by profession. Have 13 years of IT experience of which nine years of professional experience in business analysis alone. ✵Professional strengths: ☑ Have good oral and written communication skills ☑ Have worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ☑ Have experience in interacting directly with key business users and geographically dispersed stakeholders ☑ Have experience in extracting, analyzing business requirements. Did gap analysis between goals and existing business processes ☑ Have experience in use-case modeling ☑ Have experience in writing user stories using agile methodology ☑ Have experience in creating excellent documentation on business and functional requirements ☑ Have experience to act as a bridge between customer and implementation team ☑ Well organized and structured ☑ Quick learner, analytical mind ☑ Have good trouble shooting skill ☑ Have extensively experience in working from home office remotely for almost six years with no monitoring ☑ Specialized in eliciting business and functional requirements with out a single voice call with clients. Do you have an idea for a business system, and need a business analyst, who is good in communication, who can write requirements documents that can be consumed by your GUI designers and developers then, I am the person whom you are looking for. I provide following services: ✵My services include: ✰ Initiation Phase ►Interact with business stakeholders ►Elicit and gather business requirements to understand business idea ►Convert business idea to wireframe-ready, high-level business requirements document (BRD)/ Project vision document http://en.wikipedia.org/wiki/Business_requirements that can be handed over to GUI designers to develop wireframes/GUI screen shots of the business idea. ►Business process modelling (map "as-is" and "to-be" business processes) using BPMN ✰ Analysis Phase ►Convert wire frames to code-ready, detailed software requirements specification or document (SRS or SRD) http://en.wikipedia.org/wiki/Software_requirements_specification or functional specification document (FSD) http://en.wikipedia.org/wiki/Functional_specification that can be handed over to developers to develop the business idea. ►Use case analysis using UML, use case diagrams ►User stories using agile methodology ✰ Design Phase ►System modeling (using object oriented methodology - RUP) ►Analysis classes ►Object model ►Sequence diagrams ✰ Specific Domain Skills: ►eCommerce ►Online Market Places ✰ General Domain Skills: ►Any application that needs requirements gathering ✰ Technical skills that I acquired during my career: ►Have knowledge of UML, BPMN, RUP and Agile ►Familiar with programming concepts in VB, VB.Net, ASP, ASP.Net, HTML, CSS, Javascript ►Familiar with Microsoft Office (Access, Excel, Outlook, PowerPoint and Word) ►Have knowledge on SQL and databases ►Tools (Please check *Other Experience* section below for the tools that I used) ✰ My profile suits for analysis and design phases of SDLC for following roles: ►Technical Business Analyst ►Requirements Analyst ►IT Business Analyst My Linkedin link - https://www.linkedin.com/in/JyothiSiripurapuBizAnalyst For more information on my deliverables and clients testimonials, please view first item *My portfolio* in portfolio section below.

$36.00 /hr
2,025 hours
4.98
Jeffrey Pascual

Jeffrey Pascual

IT Technical Support / Data Entry Professional

Philippines - Last active: 2 days ago - Tests: 5

I am a graduate of B.S. Computer Science and my core competency and expertise lies in computer skills in general: from the most basic skills like encoding/data entry and usage of office applications, to more advanced skills like programming, troubleshooting and networking. I have experience working in the BPO/Call Center Industry where I developed my communication skills among many others.

$5.56 /hr
3,426 hours
5.00
Benita Onuoha

Benita Onuoha

MCSE, MCDBA - Sys Admin, Software Support, Trainer...

Nigeria - Last active: 1 month ago - Tests: 11 - Portfolio: 9

I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

$16.67 /hr
577 hours
4.76