I would say that my 30 years of work is equivalent to 10 years of project management ;10 years of account management and another 10 years of sales. I am a graduate of Bachelor of Science in Electrical Engineering at Mapua Institute of Technology. With my extensive working and training experience in the field of Project management, Engineering, account management; Technical and Sales, I believe that I am capable of performing the duties and responsibilities of the position; I am confident that I can make a meaningful contribution to the work advertised.
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Customer service Job Cost Overview
Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.
oDesk Customer service Jobs Completed Quarterly
On average, 2,750 Customer service projects are completed every quarter on oDesk.
Time to Complete oDesk Customer service Jobs
Time needed to complete a Customer service project on oDesk.
Average Customer service Freelancer Feedback Score
Customer service oDesk freelancers typically receive a client rating of 4.70.
Experienced IT Consultant and Project Manager with over 8 years of technical experience in cross-platform environments including designing and maintaining various software solutions. For the last 4 years I have been working as a Project manager in different international companies. I specialize in PMI project management method. I managed complex multimillion projects: Deployment of Automated Identity and Access management system based on IBM Tivoli Identity Manager; Implementation of Remote Access Service based on Juniper Junos devices, Lotus Messaging Service Queue applications transition; also various projects related to the HW delivery, extension or replacement and software upgrades with data migrations. I offer high quality IT Services(operating system administration, network design, support and troubleshooting, users training and customer support) and full scope of project management starting from initiation and going through planning, executing, controlling and closing. Maintenance of Project Control book with all project specific documents.
With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.
Tawny B. Agency Contractor
Over the last 14 years, I have had a lot of data entry, document processing, and administrative experience with several small businesses, including my own. My experience and specialties also include spreadsheet design and processing, database management, various types of record keeping, organization, product and internet research, customer satisfaction, record & file management, document processing, PowerPoint presentations, office supervision & management, inventory control and many other administrative tasks; as well as 16 years of customer service experience. I am an honest, reliable, and efficient person with experience in project management, social media, newsletters, creating job postings, performing interviews, online research, notes, reports, and team supervision. I am a very motivated, detail-oriented, organized individual and am seeking new challenges, as well as opportunities to put my wide-range of administrative skills to use for you or your business.
Ability to use existing skills to accurately transcribe and/or translate files while following client guidelines. Fluent in German and English. Typing reports and letters. Receiving and sending e-mails. Transcribe memos in a timely manner. Translate memos in a timely manner. Typing speed of 80 wpm. Type and translate dictated memos, letters, and notes.
I am currently seeking a position in a Customer Service, Sales and Administrative role where my intensive experience will be further developed and utilized to its full potential. I am a friendly, outgoing and reliable individual who works well under pressure both as part of a team and on my own initiative. I strive to be punctual and efficient in everything I do and am extremely productive in a high volume, high stress environment. I am interested to interact with people and customers wherever possible, as I am a very motivated person and I am also passionate about delivering excellent customer service. My Infusionsoft experience is 4 years and currently working on it. Types of Businesses that I have worked with using Infusionsoft CRM ->Catalyst Funds - Home www.catalystmutualfunds.com/ IFS Admin, Appointment Setting and Lead Generation 1.9 years ->Your Party Assistant™ yourpartyassistant.com IFS Admin, After Sales Customer Service, Campaign Builder 2 years ->The Mutrux Law Firm www.tysonmutrux.com IFS Admin 6 months And other type of businesses who have used my help for a short period of time. https://www.odesk.com/users/~01c9c0849b75bbd99b
Hi, my name is Niels. I am 31 years old, and love everything computers and science! My main language is Danish, but my English is very good. I am a student in Computer-Science so i can be a "real" programmer, and I have been working part time as a systems administrator at a local school. I know a little about a lot, I love to dabble in new things and technologies. I am a quick learner. My future is in programming: I have been teaching myself C# at home in my spare time, and have been making a few useful application for the school where I worked. How am I as a person: I am a kind, gentle person, always with a smile and always sees the good in all people and things. I am a very calm, dedicated and honest. Interest areas are: - Computers (from physical to software) - Programming (C# - winforms, just started learning C# WPF) - Servers (linux/windows I have a couple for personal use) - Virtualization (I use proxmox on all my servers, and love virtualization) - Websites (I have built and maintain a few websites, mostly with wordpress)
9+ Years Experienced,Highly skilled Test Developer From Bangladesh:Work Areas. 1. Performance Testing, Debugging, Profiling & Investigation(Jmeter, LoadRunner, ANTS,DotTrace, Yourkit)** 2. Automation/Unit Testing in Web and Mobile Apps(Selenium, CodeCeption, Robotium, Sahi, Pex-Mole-Calabash)** 3. Software/Framework Development / Data Scrapping(Java/C#)** 4. End to End Software Test Design/Planning/Strategy** Exp : http://shantonusarker.blogspot.com/p/experience.html . Offers : http://shantonusarker.blogspot.com/p/hireme.html . My Gadgets & Gears : http://shantonusarker.blogspot.com/p/gadgets.html* Experienced areas : -Performance testing in JMeter/Load UI/SOAP UI/ WAPT/LoadRunner/Visual Studio Load Test/WinRunner/WCF Test -Performance Profiling and Investigation for DotNet and Java Application using ANTS, DotTrace, Yourkit, PerfView, VisualVM, Hprof. -Functional testing/ Framework building in Selenium/Sahi/Coded UI, VS Test/TestComplete/TestNG/NUnit/XUnit/JUnit/Robotium/MonkeyTalk/Pex/Mole/Behave -Flash Automation using Genie/Flash Selenium -BDD with cucumber, Calabash-android, Ruby -Developing tools(C#,JAVA, C++) for testing ,validation & reporting. -Bing Map API/ Google MAP API integration with c# and java -Data Crawling/Scrapping using JAVA(Jsoup/nutch/solar) & C# DotNet -Unit Tests and Integration Tests on a. C#, ASP.Net,SharePoint 2010(on Layer Architecture with Nunit,XUnit, MS Test, PEX, Moles ,Behave) b. J2EE, J2SE (Junit, TestNG, c. Android (Junit, Robotium ) d. PHP(php unit) /codeception/ CasperJS -Mobile Automation using Robotium /CalaBash/Monkey Talk -Security Testing(SQL Injection, Pin-testing, Cross Site Scripting) with Acunetix and Firefox/chrome extensions -Bug/Issue Investigation(Root Cause Analysis) and Tracking -Software design and documentation using UML 2.0 for Layer Architecture. -Training in SQA/Testing & Development (JAVA,C# .Net)