Customer Service Specialists

Showing 601 freelancers

Customer Service Specialists

Showing 601 freelancers

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer Service job posts for project examples or post your job on oDesk for free!

Customer Service Job Cost Overview

Typical total cost of oDesk Customer Service projects based on completed and fixed-price jobs.

oDesk Customer Service Jobs Completed Quarterly

On average, 2,430 Customer Service projects are completed every quarter on oDesk.

2,430

Time to Complete oDesk Customer Service Jobs

Time needed to complete a Customer Service project on oDesk.

Average Customer Service Freelancer Feedback Score

Customer Service oDesk freelancers typically receive a client rating of 4.69.

4.69

Last updated: February 1, 2015

  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • Leads Projects And People

    I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 … more

    I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 hundred. I've trained people on the use of software in groups as small as 5 and as large as 50. I thrive working in a client facing environment. On the technology front, I appreciate aspects such as project management, systems integration and training. I enjoy optimizing websites and blogs for search engine optimization and integrating the same with various social media tools. I can also write website copy. I also love photography. There is nothing like a photograph that captures a specific moment in time. Nothing else comes close to replicating it. I use a camera to tell stories. Specialities Creative: Project management, content editing, software training, conference photography, headshot photography, portrait photography, SEO, web copy Technical: Lotus Domino, Lotus Notes, Wordpress, Basecamp, MS Office, Microsoft Project, Microsoft SQL Server, Cognos, SQL, iSeries-AS/400 operations, Adobe Photoshop, Adobe Lightroom, AS400, AS2, EDI, XML  less

    blog-writing business-continuity-planning project-management customer-service adobe-photoshop adobe-lightroom copywriting 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Technical Support Engineer

    Technical Support Engineer, Customer support, Helpdesk, Support over phone, email or chat, Translation from and in English and German, Technical writing, System administration , Experience with the following : Windows 7 Win 8 Win XP Win Server 2003 Win Server 2008 Win … more

    Technical Support Engineer, Customer support, Helpdesk, Support over phone, email or chat, Translation from and in English and German, Technical writing, System administration , Experience with the following : Windows 7 Win 8 Win XP Win Server 2003 Win Server 2008 Win Server 2008 R2 Win Server 2012, Win Server 2012 R2 C/C++ Java MySQL Visual C Visual Basic XAMPP Notepad++ SolidWorks Microsoft Excel (expert) Microsoft Word Microsoft Access Microsoft Windows Servers Microsoft SQL Server SQL SQL Configuration Manager SQL Management Studio  less

    windows-administration mcafee-virusscan mcafee-saas mcafee-epo technical-writing technical-support customer-support customer-service translation phone-support 00 more less
    • $10.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • IT Support

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in … more

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at Amazon.co.uk I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn  less

    customer-support customer-service phone-support live-chat-operator technical-support active-directory vpn windows-administration computer-skills computer-repair 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • IRELAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Management -Advertising-Customer Sale-Negotiation

    I am dynamic, I have a capacity to anticipate on the challenges of futur, good strategycally thinking skill, opportunist, acustomed to work in a multicultural environnment. I am also characterise by my passion that bring me put all my strengh … more

    I am dynamic, I have a capacity to anticipate on the challenges of futur, good strategycally thinking skill, opportunist, acustomed to work in a multicultural environnment. I am also characterise by my passion that bring me put all my strengh to overcome challenges. I behave as a Global business manager and I am optimistic about the future. One of my main particularity is that I always behave differently. Behaving differently is the gateway of originality and success. It is why I am always at the right place at the best time. I express fluently in French and English and basicaly in German. Prepare to face challenges on a global environment, I will work professionally to boost your competitiveness and your productivity.  less

    ecommerce-consulting marketing-strategy customer-service business-continuity-planning project-management affiliate-marketing business-analysis google-spreadsheet fundraising database-management corporate-finance public-relations sales-promotion translation-english-french translation-french-english business-development 00 more less
    • $11.11 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • CAMEROON
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Writer, Customer Service, Transcriber

    As a graduate of Computer Engineering, my computer skills have been sharpened and have helped me technically when I worked as a Product Support Representative assisting our clients troubleshoot their network connections. To be able to compete with other online … more

    As a graduate of Computer Engineering, my computer skills have been sharpened and have helped me technically when I worked as a Product Support Representative assisting our clients troubleshoot their network connections. To be able to compete with other online worker, I have ventured and enhance my skills in writing. My first writing task was outside of odesk. When I started on odesk, I have worked as a transcriber and virtual assistant, then have ventured to writing blogs, product/book reviews and content writing. For every project and task I am assigned, I make sure to provide top quality result. I am also willing to learn in any case needed and I am a fast learner.  less

    customer-service writing transcription data-entry web-design 00 more less
    • $4.00 HOURLY RATE
    • 5.0
    • 6 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 5 TESTS
  • Experienced Data Entry/Researcher/ Customer Service Representative

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking … more

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking skills. I take pride of my works no matter how small and simple the tasks are. I like working with people and enjoy group projects, but am also a self-starter who doesn't mind working on my own.  less

    marketing-strategy email-marketing internet-marketing facebook-marketing telemarketing customer-service cold-calling internet-research market-research customer-support 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 12507 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • System Admin,Data entry graphic Design, Project managment,consulting

    provide good service or support by using my abilities, skills and knowledge to companies, individuals who posted jobs in this website and earn reasonable income by doing my job well I'm currently working as a System Administrator( win2k3 and … more

    provide good service or support by using my abilities, skills and knowledge to companies, individuals who posted jobs in this website and earn reasonable income by doing my job well I'm currently working as a System Administrator( win2k3 and win2k8) , , IT Trainer so my primary role mentioned above is not my ultimate Role, I'm enjoying from work and I need work.  less

    network-administration graphic-design graphics-programming project-management blog-writing hardware-troubleshooting customer-support customer-service firewalls 00 more less
    • $14.44 HOURLY RATE
    • 5.0
    • 15 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
    GROUPS:
  • IT Article Writer and Social Media Manager

    I am a native English speaker and University graduate (B.A. Computer Sciences) with Customer and Technical Support, Team Management and creative writing experience however I am now expanding my service offerings into Social Media Management. I am experienced as … more

    I am a native English speaker and University graduate (B.A. Computer Sciences) with Customer and Technical Support, Team Management and creative writing experience however I am now expanding my service offerings into Social Media Management. I am experienced as a Level 1 Technical Agent: providing troubleshooting and solutions remotely via phone and email with excellent Customer Service, a Customer Service Trainer; managing a classroom complement of between 12 and 20 trainees, and as a Team Leader; managing and assisting anywhere between a single team of 18 agents to an entire production floor of nearly 80 agents. I also possess experience in store management and day to day business operations along with considerable experience in providing Help Desk Assistance and I.T. administration, encompassing network and hardware troubleshooting, IT consultancy and extra-organisational liaising. I was also a copy-writer for a medium-sized marketing company where I proved myself as a capable writer, creative conceptualizer, editor and proofreader. This has also provided a basis for my deeper understanding of Social Media Marketing. I would bring my dedication, integrity and steadfast work ethic to any and all services required of me by my client.  less

    technical-writing customer-service technical-support helpdesk-support call-center-management windows-xp-administration social-media-marketing social-media-management social-media-optimization social-network-administration 00 more less
    • $16.67 HOURLY RATE
    • 4.9
    • 0 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 7 TESTS
  • Data Encoder / Customer Service Representative

    Quality work, adhering to company policies, satisfaction guaranteed! Skills: -Data encoding -Customer service -Fast typing speed (40 - 45wpm) -English Proficient ( verbal and written) -Proficient in Microsoft office application

    data-encoding microsoft-excel microsoft-word customer-service customer-support computer-networking computer-repair 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 3156 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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