Customer Service Specialists

Showing 422 freelancers

Customer Service Specialists

Showing 422 freelancers

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer Service job posts for project examples or post your job on oDesk for free!

Customer Service Job Cost Overview

Typical total cost of oDesk Customer Service projects based on completed and fixed-price jobs.

oDesk Customer Service Jobs Completed Quarterly

On average, 2,720 Customer Service projects are completed every quarter on oDesk.

2,720

Time to Complete oDesk Customer Service Jobs

Time needed to complete a Customer Service project on oDesk.

Average Customer Service Freelancer Feedback Score

Customer Service oDesk freelancers typically receive a client rating of 4.70.

4.70

Last updated: March 1, 2015

  • Software Engineer | QA |Tester | Technical Recruiter

    A result driven IT Professional with hands on experience in technical recruiting and global talent search. With a background in software engineering and well engaged in areas of software testing using various automated testing tool and able to test web applications and desktop application as well documentation of test cases/scenarios.

    c# .net-framework project-management customer-service java c++ accounting 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 710 HOURS
    • KENYA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Technical Support Engineer

    Seeking for computer and networking related duty.Have been in a call center industry for more than 5 years,works as a Technical Support Engineer who supports networking concern or any networking device on any brand.Have been practicing world … more

    Seeking for computer and networking related duty.Have been in a call center industry for more than 5 years,works as a Technical Support Engineer who supports networking concern or any networking device on any brand.Have been practicing world class customer and technical support and have a great experience on data entry field as well as for remote access support.  less

    computer-networking data-encoding data-entry computer-maintenance virus-removal computer-repair computer-assembly hardware-troubleshooting operating-systems-development customer-service microsoft-excel microsoft-word microsoft-powerpoint microsoft-visual-basic 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 203 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • IT Specialist, Admin Mgr/Real Estate/Telemarketing, Web design and VA

    I’m a freelance Web Designer with experience in HTML, XHTML, FLASH and CSS. I have 5+ years of IT Experience from designing website to customer’s relation. This allows me to create websites from the ground up as well … more

    I’m a freelance Web Designer with experience in HTML, XHTML, FLASH and CSS. I have 5+ years of IT Experience from designing website to customer’s relation. This allows me to create websites from the ground up as well as maintaining websites. My experience includes both visual design and programming languages like: COBOL, C/C++, JAVA, JAVASCRIPT, SQL, .NET and PHP. I also have project management experience. I’ve gain my experience through work related trainings and College courses, where I receive my BS degree in Computer Information System and Masters in Information Assurance and Security. I have experience in many fields of work and I can't keep still. I love to learn new and exciting things. I'm currently in the field of Real Estate learning and putting the knowledge that I gain to work. I have many skills I would love to put to work. I give a 110% at everything that I do.  less

    html ajax cobol css java javascript .net-framework sql adobe-flash real-estate-idx data-entry microsoft-excel microsoft-word microsoft-powerpoint microsoft-access microsoft-outlook-development microsoft-visio microsoft-project internet-research computer-maintenance computer-repair illustration photo-editing editorial-writing customer-service customer-support 00 more less
    • $15.00 HOURLY RATE
    • 4.1
    • 5 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 8 TESTS
  • Team Leader/ Tech/ CS/ Tech Support Consultant, Recruiter

    I am a new contractor who is eager to work full time online. My qualifications are as follows: - Good communication skills - Good social skills - Works with AT&T Internet Services as a customer support, providing solutions for the following: 1 … more

    I am a new contractor who is eager to work full time online. My qualifications are as follows: - Good communication skills - Good social skills - Works with AT&T Internet Services as a customer support, providing solutions for the following: 1.) Internet connectivity problem, 2.) Email issues: setting up email and problems logging in to the account, 3.) Forward LINE issues to onshore ADSL team 4.) Support first time installation for the following hardware: Linksys router, 2wire modem router, Dlink router and motorolla modem -Typing speed of 38wpm - Excellent user of the following call center tools: CRM, EyeQ360, NICE, Call Master, Avaya, HRIS and remote access tolls - 2 years and 8 months as a Customer and Technical Support - 5 years experience of being team leader handling technical account, customer service and telemarketing - Works with minimal supervision to no supervision - Works quickly and efficiently - Can work efficiently even under pressure Excellent user of Microsoft Office Word, Excel, and Powerpoint - Conducts initial interview and screens technical applicants if the candidate is a good fit for the position available. Invites qualified candidates by sending email invitation or by calling I am seeking opportunities to handle key positions in an online environment while applying and enhancing my knowledge and skills in: customer support, people management as well as technical support.  less

    recruiting email-technical-support blog-writing customer-service technical-support business-coaching 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 7 TESTS
  • (Native)French-English Translator

    Do you need to translate a technical document in French? Or maybe to transcript a french audio recording?! I'm here to help you, born and raised in France, french is not a problem, it's my native language, having … more

    Do you need to translate a technical document in French? Or maybe to transcript a french audio recording?! I'm here to help you, born and raised in France, french is not a problem, it's my native language, having more than 14 years of experience in the IT consulting industry, technical documents are my bread and butter...and well, living in Canada for 10 years helped me in polishing my english skills. I look forward to translating your texts into a good EU native french language! You can also check my website http://englishtofrenchtranslator.ca/ for more details on my services and a free instant quote! (My services will always be delivered through the Odesk platform) In addition to those services, I could also provide some assistance regarding your SAP related needs, I have more than 14 years of experience as an SAP Basis administrator, I'm NetWeaver certified, and I'm an expert in the PI, NetWeaver, Portal and Solution Manager architectures.  less

    sap translation-english-french french translation-french-english oracle-database project-management unix-shell customer-service windows-xp-administration 00 more less
    • $13.33 HOURLY RATE
    • 4.7
    • 208 HOURS
    • CANADA
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 13 TESTS
    GROUPS:
  • Leads Projects And People

    I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 … more

    I've lead teams and oversaw large IT projects and logistics/supply chain implementations for customers such as GE, Lockheed Martin, Tyco International and Motorola. I've presented to groups as small as 2-3 people and as large as 300 hundred. I've trained people on the use of software in groups as small as 5 and as large as 50. I thrive working in a client facing environment. On the technology front, I appreciate aspects such as project management, systems integration and training. I enjoy optimizing websites and blogs for search engine optimization and integrating the same with various social media tools. I can also write website copy. I also love photography. There is nothing like a photograph that captures a specific moment in time. Nothing else comes close to replicating it. I use a camera to tell stories. Specialities Creative: Project management, content editing, software training, conference photography, headshot photography, portrait photography, SEO, web copy Technical: Lotus Domino, Lotus Notes, Wordpress, Basecamp, MS Office, Microsoft Project, Microsoft SQL Server, Cognos, SQL, iSeries-AS/400 operations, Adobe Photoshop, Adobe Lightroom, AS400, AS2, EDI, XML  less

    blog-writing business-continuity-planning project-management customer-service adobe-photoshop adobe-lightroom copywriting 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Chris & Co.

    Instead of hiring developer after developer, only to find yourself right where you started, put our professional team of associates to work for you!

    advertising content-writing copywriting customer-service ecommerce-consulting graphic-design graphics-programming internet-research market-research project-management sem seo seo-keyword-research social-media-marketing web-content-management 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 42 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Writer, Customer Service, Transcriber

    As a graduate of Computer Engineering, my computer skills have been sharpened and have helped me technically when I worked as a Product Support Representative assisting our clients troubleshoot their network connections. To be able to compete with other online … more

    As a graduate of Computer Engineering, my computer skills have been sharpened and have helped me technically when I worked as a Product Support Representative assisting our clients troubleshoot their network connections. To be able to compete with other online worker, I have ventured and enhance my skills in writing. My first writing task was outside of odesk. When I started on odesk, I have worked as a transcriber and virtual assistant, then have ventured to writing blogs, product/book reviews and content writing. For every project and task I am assigned, I make sure to provide top quality result. I am also willing to learn in any case needed and I am a fast learner.  less

    customer-service writing transcription data-entry web-design 00 more less
    • $4.00 HOURLY RATE
    • 5.0
    • 6 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 5 TESTS
  • Experienced Data Entry/Researcher/ Customer Service Representative

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking … more

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking skills. I take pride of my works no matter how small and simple the tasks are. I like working with people and enjoy group projects, but am also a self-starter who doesn't mind working on my own.  less

    marketing-strategy email-marketing internet-marketing facebook-marketing telemarketing customer-service cold-calling internet-research market-research customer-support 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 12508 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
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