Customer Service Specialists

Showing 103 freelancers

Customer Service Specialists

Showing 103 freelancers

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer Service job posts for project examples or post your job on oDesk for free!

Customer Service Job Cost Overview

Typical total cost of oDesk Customer Service projects based on completed and fixed-price jobs.

oDesk Customer Service Jobs Completed Quarterly

On average, 2,430 Customer Service projects are completed every quarter on oDesk.

2,430

Time to Complete oDesk Customer Service Jobs

Time needed to complete a Customer Service project on oDesk.

Average Customer Service Freelancer Feedback Score

Customer Service oDesk freelancers typically receive a client rating of 4.69.

4.69

Last updated: February 1, 2015

  • Real Estate Virtual Assistant / General Task Virtual Assistant

    My goal is to utilize my education, skills, and work experience as a Virtual Assistant in helping helping entrepreneurs, small businesses, and individuals (busy moms and dads or the socialite) manage their tasks. With my experience as a virtual assistant … more

    My goal is to utilize my education, skills, and work experience as a Virtual Assistant in helping helping entrepreneurs, small businesses, and individuals (busy moms and dads or the socialite) manage their tasks. With my experience as a virtual assistant, I can take over significant load of tasks that will ease the burden of my clients making them concentrate on more important task and closing sales. My educational background as a Marketing graduate will help me in coming up with useful and relevant ideas that will appeal to the target market. My writing and creative skills will come in handy as they can be applied in building client’s online presence through blogs and social media marketing. As a fast learner and as someone who welcomes challenges, any tasks that will be given become easier. Such attitude will eventually contribute to the improvement and success of the client’s business.  less

    virtual-assistant social-media-marketing creative-writing blog-writing proofreading web-content-management customer-service data-mining database-management editing internet-research illustration poetry singing 00 more less
    • $8.26 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1283 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • Fantastic VA, Data Entry, Customer Care Rep

    I am Maresar Mansueto Castillo and I am looking for a data entry type of job or a customer service support. I have my own desktop at home and we're living in the metro of Davao City so internet … more

    I am Maresar Mansueto Castillo and I am looking for a data entry type of job or a customer service support. I have my own desktop at home and we're living in the metro of Davao City so internet connection is really fast. I've been with call center industry here in the Philippines for more than 3 years with different company as a customer service representative. I've handled different accounts like order taking account (Haband, Home Decorators, Caroline, etc.), credit card account (Netspend), mobile account (Telus Canada) and lastly travel account (Expedia). Studying different account with different system is not easy but I was able to surpass it all. I pass all the test each company requires to become a world class customer service representative. I also studied excel because I want to apply as Workforce in Teleperformance. I am knowledgeable about excel basic formulas, vertical look up and if error formulas. This is helpful for a data entry type of job.  less

    microsoft-excel microsoft-word adobe-photoshop customer-service customer-support order-processing email-handling google-spreadsheet transcription intuit-quickbooks 00 more less
    • $3.33 HOURLY RATE
    • 4.9
    • 1969 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Experienced Data Entry/Researcher/ Customer Service Representative

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking … more

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking skills. I take pride of my works no matter how small and simple the tasks are. I like working with people and enjoy group projects, but am also a self-starter who doesn't mind working on my own.  less

    marketing-strategy email-marketing internet-marketing facebook-marketing telemarketing customer-service cold-calling internet-research market-research customer-support 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 12508 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Well Experienced Virtual/Administrative Assistant

    I'm a well experienced Virtual Assistant/Administrative tasks who is very keen to details. If you need person who is hardworking, honest, fast, accurate and gives high quality work at a reasonable price to do Data Entry/Virtual Assistant … more

    I'm a well experienced Virtual Assistant/Administrative tasks who is very keen to details. If you need person who is hardworking, honest, fast, accurate and gives high quality work at a reasonable price to do Data Entry/Virtual Assistant, just click the "Hire Me" button and you will never be disappointed. Administrative/Virtual Assistant: - Data Entry - Web Research - converting PDF files to Word/Excel (can work on large files) - Wordpress - Article submission - Photoshop - MP3 editing - etc. (I am always ready and willing to learn on new tasks)  less

    data-entry microsoft-excel customer-service pdf-conversion google-docs wordpress adobe-photoshop internet-research audio-editing transcription 00 more less
    • $5.00 HOURLY RATE
    • 5.0
    • 4519 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 10 TESTS
  • Data Encoder / Customer Service Representative

    Quality work, adhering to company policies, satisfaction guaranteed! Skills: -Data encoding -Customer service -Fast typing speed (40 - 45wpm) -English Proficient ( verbal and written) -Proficient in Microsoft office application

    data-encoding microsoft-excel microsoft-word customer-service customer-support computer-networking computer-repair 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 3170 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Experienced Remote Technical and Live Chat Support, Ticket Support.

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined … more

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.  less

    customer-support chat-support technical-support virtual-assistant helpdesk-support computer-repair computer-networking cisco-routers email-technical-support customer-service 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 2540 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
    GROUPS:
  • Providing Virtually The Best Assistance When You Need A Hand

    I am an experienced Virtual Assistant (Supervisory Level) with all kinds of computer skills, including MS Excel, MS Words, MS PowerPoint, Google Docs and E-mail. I have experienced in various marketing software like SalesForce, SimplyCast, Contactology and PrTouch. I also … more

    I am an experienced Virtual Assistant (Supervisory Level) with all kinds of computer skills, including MS Excel, MS Words, MS PowerPoint, Google Docs and E-mail. I have experienced in various marketing software like SalesForce, SimplyCast, Contactology and PrTouch. I also have experience in property management and used RenTec. I can provide extra assistance in administrative, e-mail and phone marketing, maintaining database, research, customer service (phone and e-mail), appointment setting and telesales and free you up to do best...run your business.  less

    virtual-assistant property-management administrative-support appointment-setting microsoft-excel database-administration email-marketing data-analysis telemarketing article-writing microsoft-word microsoft-powerpoint google-docs google-spreadsheet customer-service internet-research data-entry microsoft-outlook-development customer-support html database-management telephone-skills calendar-management ad-posting 00 more less
    • $8.89 HOURLY RATE
    • 4.6
    • 3635 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 6 TESTS
  • Danish Supporter

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give … more

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.  less

    customer-service customer-support email-technical-support chat-support translation-danish-english administrative-support technical-support 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 3479 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Sr. IT/Software Development (Project) Management

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management … more

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/  less

    translation software-qa-testing project-management itil process-improvement hrm customer-service software-testing technical-analysis management-development change-management account-management call-center-management scrum business-analysis 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 4763 HOURS
    • ITALY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
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