Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.

oDesk Helpdesk Jobs Completed Quarterly

On average, 46 Helpdesk projects are completed every quarter on oDesk.


Time to Complete oDesk Helpdesk Jobs

Time needed to complete a Helpdesk project on oDesk.

Average Helpdesk Freelancer Feedback Score

Helpdesk oDesk freelancers typically receive a client rating of 4.53.

Last updated: April 1, 2015
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maria apolonia mancao

maria apolonia mancao

Customer Service Escalations / Retention / Sales /...

Philippines - Last active: 1 day ago - Tests: 6

Thank you so much for taking the time to check on my Profile. I am confident that I am capable of delivering the task although I am new to the virtual office field, I am eager to learn more and take the challenge as my experience have enhanced my skills in advance tech support ,customer care , escalations and retention/sales. Organization in task and strict deadlines for my goals are one of the good points I have. Skills: Customer Care specialist Technical Support Retention Specialist Sales Help Desk Email Support Escalations Data Entry Editing Team player Equipped with these basic skills and the fast learning ability that I have , I can definitely say I do have what you are looking for, I can get the Job done and deliver in efficiency.

$4.44 /hr
1,116 hours
Karen A.

Karen A.

Customer service and administrative support specia...

Philippines - Last active: 1 day ago - Tests: 4

My career has been focused on catering customer service and administrative work. Working for both local and international companies has exposed me to the experience which made me who I am today: respectful, punctual, consistent and flexible. Below are brief description of my experiences: -5 years experience with Customer Service/Service Desk support (voice, email, chat). Worked on Networking, Hardware and Software issues (Virtual Private Network, Operating systems –repair, registry, installations, etc.) -1 year experience with administrative jobs -2 years experience as an Agriculturist specializing in Dairy Technology.

$5.56 /hr
1,326 hours
Renelli P.

Renelli P.

VA-Tech & Customer Support-Tier1&2//Social Media E...

Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 1

I am a dedicated, solutions focused professional with more than 11 years of experience, I.5 years as a graphic designer and team leader, more than 9 years in BPO industry, handled tier 1 and tier 2 technical and customer support for a fortune 500 company, one of the leading computer manufacturers in the US, with more than 4 years of management experience, I have an extensive background in team management as well as relationship or customer support management. Services: - Technical and Customer Support Tier 1 and 2 - Non-voice and remote support only - Team Management - Data Entry and Content Management - Social Media Sites Management - General and technical VA - Graphic Designs What I can offer you: - Superior communication and interpersonal skills which ensures superb decision-making and problem resolution. - Ability to train and foster newly-hired specialists - Extensive background in information technology and computer/structural engineering with expertise in computers, LAN and wireless networking, printers, and graphic design. - Virus and malware removal via remote - Lead, Manage a team and monitor team performance. - Can perform root-cause analysis and come up with action plans - Relations and Customer support management - Business Development, Project management - Experienced on the ff: a. Microsoft Office applications: Word, Excel, PowerPoint, Outlook b. Windows OS: XP, Vista, Win7, Win8 c. Android and iOS (mobile) d. Email handling: Kana, Outlook, MailChimp other and Web-based accounts Chat Support e. Oracle Siebel CRM, Zendesk, Insightly, Supportbee f. Google: Gmail, Google+, Hangouts, Google Docs, Google Drive g. Adobe Photoshop h. Social Media Networking: Facebook, Twitter, Instagram, Linkedin, Pinterest, Chaton, Hootsuite, Buffer i. Invoicing: Freshbooks

$3.61 /hr
1,361 hours