Helpdesk Job Cost Overview
Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.
oDesk Helpdesk Jobs Completed Quarterly
On average, 46 Helpdesk projects are completed every quarter on oDesk.
Time to Complete oDesk Helpdesk Jobs
Time needed to complete a Helpdesk project on oDesk.
Average Helpdesk Freelancer Feedback Score
Helpdesk oDesk freelancers typically receive a client rating of 4.53.
Thank you so much for taking the time to check on my Profile. I am confident that I am capable of delivering the task although I am new to the virtual office field, I am eager to learn more and take the challenge as my experience have enhanced my skills in advance tech support ,customer care , escalations and retention/sales. Organization in task and strict deadlines for my goals are one of the good points I have. Skills: Customer Care specialist Technical Support Retention Specialist Sales Help Desk Email Support Escalations Data Entry Editing Team player Equipped with these basic skills and the fast learning ability that I have , I can definitely say I do have what you are looking for, I can get the Job done and deliver in efficiency.
My career has been focused on catering customer service and administrative work. Working for both local and international companies has exposed me to the experience which made me who I am today: respectful, punctual, consistent and flexible. Below are brief description of my experiences: -5 years experience with Customer Service/Service Desk support (voice, email, chat). Worked on Networking, Hardware and Software issues (Virtual Private Network, Operating systems –repair, registry, installations, etc.) -1 year experience with administrative jobs -2 years experience as an Agriculturist specializing in Dairy Technology.
I am a dedicated, solutions focused professional with more than 11 years of experience, I.5 years as a graphic designer and team leader, more than 9 years in BPO industry, handled tier 1 and tier 2 technical and customer support for a fortune 500 company, one of the leading computer manufacturers in the US, with more than 4 years of management experience, I have an extensive background in team management as well as relationship or customer support management. Services: - Technical and Customer Support Tier 1 and 2 - Non-voice and remote support only - Team Management - Data Entry and Content Management - Social Media Sites Management - General and technical VA - Graphic Designs What I can offer you: - Superior communication and interpersonal skills which ensures superb decision-making and problem resolution. - Ability to train and foster newly-hired specialists - Extensive background in information technology and computer/structural engineering with expertise in computers, LAN and wireless networking, printers, and graphic design. - Virus and malware removal via remote - Lead, Manage a team and monitor team performance. - Can perform root-cause analysis and come up with action plans - Relations and Customer support management - Business Development, Project management - Experienced on the ff: a. Microsoft Office applications: Word, Excel, PowerPoint, Outlook b. Windows OS: XP, Vista, Win7, Win8 c. Android and iOS (mobile) d. Email handling: Kana, Outlook, MailChimp other and Web-based accounts Chat Support e. Oracle Siebel CRM, Zendesk, Insightly, Supportbee f. Google: Gmail, Google+, Hangouts, Google Docs, Google Drive g. Adobe Photoshop h. Social Media Networking: Facebook, Twitter, Instagram, Linkedin, Pinterest, Chaton, Hootsuite, Buffer i. Invoicing: Freshbooks