Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on oDesk for free!

Helpdesk Job Cost Overview

Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.

oDesk Helpdesk Jobs Completed Quarterly

On average, 46 Helpdesk projects are completed every quarter on oDesk.

46

Time to Complete oDesk Helpdesk Jobs

Time needed to complete a Helpdesk project on oDesk.

Average Helpdesk Freelancer Feedback Score

Helpdesk oDesk freelancers typically receive a client rating of 4.53.

4.53
Last updated: April 1, 2015
Clear all filters
Andrey Sarapulov

Andrey Sarapulov Agency Contractor

Zendesk Consultant and Project Manager

Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

Groups: oTranslators
$25.00 /hr
8,003 hours
5.00
Muhammad salman Y.

Muhammad salman Y. Agency Contractor

Remote IT-computer, technical-support,server-admin...

Pakistan - Last active: 12 hours ago - Tests: 9 - Portfolio: 4

I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

Associated with: Mustafa Techs
$22.22 /hr
2,172 hours
5.00
Kelly N.

Kelly N.

Top 10% ~ VA ~ Expert Support ~ WordPress Web Mast...

United States - Last active: 2 months ago - Tests: 3 - Portfolio: 8

I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

$33.33 /hr
1,957 hours
4.65
Andrew S.

Andrew S.

United Kingdom - Last active: 3 months ago - Tests: 12

I have gained experience in a wide range of industries and positions over the past 18 years. My core skills are focused around training and document writing but I also have experience of customer service, hardware and software support, database and network administration, web design, programming and finance. I have worked for large multinationals, government agencies, small and medium sized businesses as well as the family business. Over the past seven years I have worked for the Environment Agency which is a government agency responsible for the protection of land, sea and air in the United Kingdom. Here I have worked in the Finance Department to design and deliver staff training courses along with procedures for new initiatives. My main objective is to use my technical skills to write instruction manuals, knowledge documents and training guides but am able to provide full administrative support, general office skills and an excellent telephone manner.

$33.33 /hr
3,223 hours
5.00
Alexey C.

Alexey C.

9+ years exp in hosting industry. NIX/WIN servers...

Montenegro - Last active: 1 day ago - Tests: 7

server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

$33.33 /hr
1,677 hours
5.00
Moshiur R.

Moshiur R. Agency Contractor

AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV-VMware |...

Bangladesh - Last active: 3 days ago - Tests: 9 - Portfolio: 12

|| VCP5-DCV, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified || Over 10 years of experience in Server 2003, 2008, 2012 R2, SCCM, SCOM, VMM, DPM, SCSM, Exchange 2007, 2010, 2013, LYNC 2013, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Blade Servers, Remote Desktop services (Terminal Server), Virtualization, Clustering, Symantec Backup, Windows Azure, NetApp & SAN Administration. Extensive engineering and administration of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Systems Center Operations Manager (SCOM). Administration and Engineering of VMWare ESX on NetApp storage systems. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Monitor and provide analysis on current system state and make recommendations for improvement of network resources, including load-balancing server usage, system security hardening, group policy consolidation, name resolution and backup strategy. Monitor Servers & Network devices with Labtech, Nagios, SCOM resources, Distributing applications, Patch Deployment, Operating System Deployment through SCCM & Security updates through WSUS as well as SCCM. Design and implement Active Directory with Exchange 2010, 2013, DNS, DHCP configuration and management. Exchange Migration from 2007 to 2010, 2010 to 2013. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients, as well as administrating sites via remote. VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching || Specialties|| SCCM, SCOM, SCVMM, SCDPM Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003 Lync 2010, 2013 SharePoint 2013 Hyper-V 2012 R2 VMware vSphere V5.1, V5.5 Cisco Routers, Switches TMG 2010, Sonicwall, Pfsense Firewall

Associated with: Micro-Solutionbd
$27.78 /hr
2,117 hours
4.93
Asif Khan

Asif Khan

Technical / IT / MCSA Office 365 / MAC OS X Suppor...

Pakistan - Last active: 1 day ago - Tests: 17 - Portfolio: 7

For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.

$8.00 /hr
2,533 hours
4.97
Benjamin S.

Benjamin S.

Customer Service/ Marketing / Editing

United States - Last active: 4 days ago - Tests: 7 - Portfolio: 1

I am a motivated husband and father of three currently wrapping up my BS in Computer Science at Austin Peay State University. I am looking for Customer Service. Marketing, and Editing work that can allow me to take care of my family while benefiting both the company that I am providing services to, as well as allowing me the flexibility to work from my home. I have extensive experience in customer service and have also spent the past 12 Months as an editor/ content marketing manager for a successful company in the field of business and technology innovation. I am a fast learner in any field that I am employed and always prove myself to be a more than competent asset to any company that numbers me in their ranks.

$20.00 /hr
1,036 hours
4.82
Shelly M.

Shelly M.

Technical Support, Virtual Assistant, Certified In...

United States - Last active: 1 day ago - Tests: 3

I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.

$27.78 /hr
3,898 hours
4.62
Shyam Nair

Shyam Nair

Customer Support Manager

United Arab Emirates - Last active: 1 month ago - Tests: 3

20 years of experience, managing global support operation, on business application software such as ERP , Financial Accounting, payroll, and Airline Application, Implementation Process, Account Management and Project Management. Current working in sabre Holding as Manager of Customer Support - remotely managing team across multiple location. Previously worked in Everest Software as Manager of Customer support - managing the support team from an offsite location in Bangalore - supporting customers in US and Europe. Doman knowledge on ERP application.

$22.22 /hr
1,986 hours
5.00