Phone Support Agents & Call Center Representatives

Showing 224 freelancers

Phone Support Agents & Call Center Representatives

Showing 224 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Technical Support Engineer

    Technical Support Engineer, Customer support, Helpdesk, Support over phone, email or chat, Translation from and in English and German, Technical writing, System administration , Experience with the following : Windows 7 Win 8 Win XP Win Server 2003 Win Server 2008 Win … more

    Technical Support Engineer, Customer support, Helpdesk, Support over phone, email or chat, Translation from and in English and German, Technical writing, System administration , Experience with the following : Windows 7 Win 8 Win XP Win Server 2003 Win Server 2008 Win Server 2008 R2 Win Server 2012, Win Server 2012 R2 C/C++ Java MySQL Visual C Visual Basic XAMPP Notepad++ SolidWorks Microsoft Excel (expert) Microsoft Word Microsoft Access Microsoft Windows Servers Microsoft SQL Server SQL SQL Configuration Manager SQL Management Studio  less

    windows-administration mcafee-virusscan mcafee-saas mcafee-epo technical-writing technical-support customer-support customer-service translation phone-support 00 more less
    • $10.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • IT Support

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in … more

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Amazon.co.uk Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at Amazon.co.uk I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn  less

    customer-support customer-service phone-support live-chat-operator technical-support active-directory vpn windows-administration computer-skills computer-repair 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • IRELAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • IT Support, customer support, Web and Wordpress Developer. DBA

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar … more

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días. --- I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day.  less

    database-programming systems-development technical-support email-technical-support chat-support helpdesk-support phone-support wordpress customer-support 00 more less
    • $8.89 HOURLY RATE
    • 4.9
    • 1215 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Technical Supprot / Help Desk / Remote Support Specialist

    Over three years professional experience, and numerous more years personal experience, in troubleshooting computer and network issues at both software and hardware level. Installed and setup complete home networks, including modem, gateway, switch, and access points. Diagnosed and repaired numerous … more

    Over three years professional experience, and numerous more years personal experience, in troubleshooting computer and network issues at both software and hardware level. Installed and setup complete home networks, including modem, gateway, switch, and access points. Diagnosed and repaired numerous computers and devices, particularly laptops, including, but not limited to, soldering new power jacks onto boards. I'm looking for new opportunities and challenges to put my skills to the test.  less

    computer-assembly computer-repair computer-networking computer-maintenance virus-removal phone-support telephone-skills open-office 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 383 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • IT maintenance | VA | Accounting | Data Entry | Customer Support

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal … more

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.  less

    computer-maintenance program-management systems-development sales-management html css data-analysis data-entry accounting financial-accounting wordpress joomla computer-networking network-administration administrative-support customer-support internet-research web-scraping financial-analysis business-analysis google-docs helpdesk-support email-technical-support chat-support phone-support web-content-management 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 229 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Systems Engineer

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger … more

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.  less

    technical-documentation windows-7-administration windows-8-administration avaya cisco-routers spanish network-administration phone-support windows-administration windows-azure data-entry windows-phone mcafee-epo remoting lotus-domino lotus-notes dhcp microsoft-lync-server 00 more less
    • $25.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • DOMINICAN REPUBLIC
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 14 TESTS
  • 6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    windows-administration network-administration windows-nt-administration windows-7-administration solaris-administration wordpress joomla php mysql hp-nmc drupal c phpmyadmin joomla-fabrik phone-support email-technical-support asterisk helpdesk-support wamp 00 more less
    • $27.78 HOURLY RATE
    • 5.0
    • 787 HOURS
    • NEW ZEALAND
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 17 TESTS
  • Data Entry Provider, Bitmap / Vector Editor, Customer Care Specialist

    So far I've worked as a Game Tester, Data Entry Provider, Copy Center Administrator and Customer Care Specialist. During the time spent as an employee I've learned many skills regarding customer communication and also consolidated the computer software … more

    So far I've worked as a Game Tester, Data Entry Provider, Copy Center Administrator and Customer Care Specialist. During the time spent as an employee I've learned many skills regarding customer communication and also consolidated the computer software related skills I already had. Skills: MS Excel MS Word Google Docs PDF File Conversion/Transcription to Word/Excel Web Research Basic Photoshop Basic Corel Draw Customer Service and Support  less

    corel-draw adobe-pdf customer-support customer-service call-center-management technical-support phone-support 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
  • Customer Service Agent

    A Call Center Agent for more than 6 years, answering the phone for customers calling from the US, UK and Australia. Now, I'd like to do that online with my neutral accent in English and working knowledge in web … more

    A Call Center Agent for more than 6 years, answering the phone for customers calling from the US, UK and Australia. Now, I'd like to do that online with my neutral accent in English and working knowledge in web design. I believe what Napoleon Hill stated in his book "no one is ever defeated until defeat has been accepted as a reality". This has been my maxim that governs how I work and render service to my clients.  less

    microsoft-excel microsoft-word internet-research phone-support telephone-skills 00 more less
    • $5.56 HOURLY RATE
    • 4.1
    • 611 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
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