Phone Support Agents & Call Center Representatives

Showing 40 freelancers

Phone Support Agents & Call Center Representatives

Showing 40 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 106 Phone Support projects are completed every quarter on oDesk.

106

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: July 1, 2014

  • IT Support, customer support, Web and Wordpress Developer. DBA

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar … more

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días. --- I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day.  less

    database-programming systems-development technical-support email-technical-support chat-support helpdesk-support phone-support wordpress customer-support 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1011 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Freelancer/CSR/Data Entry Specialist/Web Researcher

    Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. I’m a full time freelancer who works to a state of perfection to achieve my buyer’s trust and satisfaction. Dedication … more

    Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. I’m a full time freelancer who works to a state of perfection to achieve my buyer’s trust and satisfaction. Dedication to work with accuracy is an asset in me which can be beneficial to any employer. oDesk is a platform for me to utilize my skills to the best for mutual benefit and to attain success.  less

    customer-service data-entry microsoft-excel microsoft-word call-handling phone-support dsl-troubleshooting hardware-troubleshooting 00 more less
    • $4.00 HOURLY RATE
    • 4.8
    • 366 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 1 TEST
  • Monique

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and … more

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.  less

    wordpress adobe-photoshop php voip-software asterisk javascript asp.net customer-support translation-french-english phone-support 00 more less
    • $3.33 HOURLY RATE
    • 4.8
    • 105 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 4 TESTS
  • Voice Over, Customer service rep, Virtual Assistant, Transcriber

    My skills are as follows: Exceptional Communication Fluent English (Listening, speaking, writing) Exceptional Customer Support Exceptional Client Support Exceptional Email Support Exceptional Phone Support Telemarketing Audio Transcription Video Transcription Pod Cast Transcription Exceptional Web Research Great Neutral Accent Expert Level … more

    My skills are as follows: Exceptional Communication Fluent English (Listening, speaking, writing) Exceptional Customer Support Exceptional Client Support Exceptional Email Support Exceptional Phone Support Telemarketing Audio Transcription Video Transcription Pod Cast Transcription Exceptional Web Research Great Neutral Accent Expert Level Computer Skills Accurate Transcription Expert Quality Voice Over 50 WPM + Data entry Can do both data mining and scrapping to allowed websites On the top of my skills I have relevant experience in all the fields mentioned above. I have a Solid customer service experience of 4 years. My data entry experience also refers to the customer service side because I worked in a government firm "NADRA". Which involves the Data Entry of individual citizens so eventually I had to deal with angry and frustrated customers and provide resolutions to them and helping them. I have worked as both a rep and a team lead in the call center customer service job. I am a pro in tackling the angry and mad customers and I have been successful in that. I am keen and detail oriented person and work with efficiency and in a professional manner. I learn and adapt quickly to situations necessary for a turnaround .  less

    customer-support customer-service phone-support virtual-assistant internet-research email-handling administrative-support crm transcription telephone-skills 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 320 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Manager/ Supervisor/ Sales Agent/ Programmer/ Technician/ Data Entry

    I want to have a dynamic and challenging Job where I can learn and outgrew myself. My Previous experiences have groomed me to learn about the importance of Customer Service and Technical Support. and How to Sell without Compromising Quality … more

    I want to have a dynamic and challenging Job where I can learn and outgrew myself. My Previous experiences have groomed me to learn about the importance of Customer Service and Technical Support. and How to Sell without Compromising Quality Service, I have also learned about how important it is to be polite to the customers and how far a simple Thank You and Please goes as far as satisfying the customer is concerned. Apart from the above, I have also learned the importance of time management, Service Level Agreements and business continuity. I am passionate about technology and love learning especially if a challenge on a project was presented on me. I am confident that i can utilize more than 6 years of experience i have and contribute towards a future growth of the project i am employed for.  less

    sales customer-service telemarketing inbound-marketing photo-editing technical-support web-design phone-support 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 181 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Team Manager/Team Lead/CSR/Tech Supprt/VA

    What is my priority? TO ENGAGE A WONDERFUL WORKING RELATIONSHIP WITH MY CLIENT IN ODESK. I am multiskilled, fast learner and a quick thinker. I have been a team manager for quite a half year now and I have been … more

    What is my priority? TO ENGAGE A WONDERFUL WORKING RELATIONSHIP WITH MY CLIENT IN ODESK. I am multiskilled, fast learner and a quick thinker. I have been a team manager for quite a half year now and I have been successful in mentoring my team. I was able to share best practices with my team and that would enable them to carry best methods and values at work and even make things better with their job. My experience as a tech support and customer service rep with some prestigious companies like Time Warner Cable Internet and AT&T are one of those great clients I worked with. I have been in the industry that long and that made me confident enough to develop some more skills that gave me a great leverage to build a homebased career. I am competent in everything I do and my goal is to always deliver a "WOW" customer service satisfaction. I am using all wired DSL internet of 5mbps and have backups for Internet (usb dedicated sticks and 4g from my iPhone). My last job was with an Ecommerce where I handled phone support, email and live chat support. I continuously learn from what is trend in technology, customer service and other fields so I can be as competitive and be more efficient with my work at home career. Below is an overall summary of my valuable work experience: • Virtual / Personal Assistant • Team Management/ Project management • Customer Service / Technical Support • Live Chat Support • Project Management • Email Management ( Web based/Email Clients) • Wordpress/Blogger Management • Web Research and Data Entry • Training Newbies/Tutorials & Walkthroughs • Creating Knowledge base and Online Notes for the Team I am available in the following time zones: Atlantic Standard Time (AST), Eastern Standard Time (EST), Central Standard Time (CST), Mountain Standard Time (MST), Pacific Standard Time (PST) and other Time Zones as needed. I have my own US numbers for inbound and outbound calls. I have back up computers and internet too. Check out my online resume here, http://stylepinay.wix.com/homeoflovelifestyle#!my-resume/c1mkn  less

    customer-service telephone-skills email-handling telemarketing remoting mac-os-app-development google-searching internet-research illustration blog-writing windows-phone social-media-marketing technical-writing dsl-troubleshooting phone-support inbound-marketing technical-support crm opensocial chat-support seo wordpress blog-commenting web-design web-content-management photo-editing administrative-support virtual-assistant windows-administration facebook-marketing call-handling call-center-management bpo-call-center 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2218 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 21 PORTFOLIO ITEMS
    • 11 TESTS
  • Software QA Engineer Expert Website\Android Functional Tester

    I am experienced as Software QA Engineer. I can provide any kind of facility related to QA of web applications as well as desktop applications. I can provide work related to Requirements Analysis. .I have experience in the following areas … more

    I am experienced as Software QA Engineer. I can provide any kind of facility related to QA of web applications as well as desktop applications. I can provide work related to Requirements Analysis. .I have experience in the following areas: . Expert in Automated Testing using Selenium . Software Desktop and Web Testing of all types . Android Application Testing . QA standards, processes, methodologies and documentation . Sanity and Smoke testing . Functional, Performance, integration and Usability testing . Cross Browser, Cross Platform testing . Load and Stress testing . Regression testing . Test planning and test case preparation . Defect tracking and reporting management I can also write technical documents like User Guides and Specification Documents.  less

    website-development c# asp.net html software-testing windows-xp-administration web-testing manual-testing functional-testing usability-testing user-acceptance-testing regression-testing test-driven-development automated-testing selenium selenium-webdriver load-testing customer-service email-handling software-debugging game-testing black-box-testing software-qa-testing performance-testing issue-tracking-systems atlassian-jira bugzilla jmeter test-case-design users-guide-writing ftp telephone-skills customer-support crm phone-support 00 more less
    • $8.89 HOURLY RATE
    • 4.9
    • 1506 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 13 TESTS
  • Expert in Product listing in Ebay,AmazonMagento/Volusion/Live chat/SEO

    I offer Specialized SEO services including Paul and Angela links, social bookmarking,2- 3 Way link exchange, Directory submission, Article Writing and Submission and Social Media optimization which we believe are the best techniques to take your website to the … more

    I offer Specialized SEO services including Paul and Angela links, social bookmarking,2- 3 Way link exchange, Directory submission, Article Writing and Submission and Social Media optimization which we believe are the best techniques to take your website to the top. People visiting your website can be turned into customers as well. We provide live website chat services which increases a chance of boosting sales and revenue of your online venture.  less

    seo link-building data-entry database-management article-submission social-bookmarking yahoo-merchant-solutions sem smo on-page-optimization off-page-optimization social-media-marketing facebook-marketing magento volusion bigcommerce oscommerce yahoo-search-marketing phone-support product-management 00 more less
    • $3.33 HOURLY RATE
    • 4.9
    • 1103 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Telemarketer, Telesales Rep, Call Center Agent, CSR, Web Researcher

    To be able to utilize my years of experience in Telemarketing, Internet Research and Customer Service, while working with foreign based companies that cater to different target markets/industries, bring in new clients and helping my employer expand their business by providing quality service to their related needs.

    internet-research outbound-sales telemarketing telephone-skills email-handling inbound-marketing lead-generation call-handling cold-calling phone-support social-media-marketing blog-commenting sales-management 00 more less
    • $13.33 HOURLY RATE
    • 4.9
    • 3764 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
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