Process improvement Freelancers

Showing 26 freelancers

Process improvement Freelancers

Showing 26 freelancers

Browse Process Improvement job posts for project examples or post your job on oDesk for free!

Process Improvement Job Cost Overview

Typical total cost of oDesk Process Improvement projects based on completed and fixed-price jobs.

oDesk Process Improvement Jobs Completed Quarterly

On average, 6 Process Improvement projects are completed every quarter on oDesk.

6

Time to Complete oDesk Process Improvement Jobs

Time needed to complete a Process Improvement project on oDesk.

Average Process Improvement Freelancer Feedback Score

Process Improvement oDesk freelancers typically receive a client rating of 4.84.

4.84

Last updated: March 1, 2015

  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • Sr. IT/Software Development (Project) Management

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management … more

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/  less

    translation software-qa-testing project-management itil process-improvement hrm customer-service software-testing technical-analysis management-development change-management account-management call-center-management scrum business-analysis 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 4763 HOURS
    • ITALY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • 6 Sigma Green Belt; Business Process Improvement (BPI); Engineer

    - I have mastery in using all MS office apps such as excel, visio, word, powerpoint, outlook, etc honed by years of experience utilizing the said applications - I am also familiar with minitab, pdf, quia, html, and vb - I love surfing … more

    - I have mastery in using all MS office apps such as excel, visio, word, powerpoint, outlook, etc honed by years of experience utilizing the said applications - I am also familiar with minitab, pdf, quia, html, and vb - I love surfing the net for entertainment and knowledge (and now, for career as well) - Currently, my typing skill is 49wpm with 100% accuracy (result as of September 29, 2013) - I am result-driven, very keen to details, and highly reliable person. I have commitment to excellence. I am hardworking and can do extremely well under tight schedules and expectations. - I can add value to your business as I specialize in providing project management, data entry, and data management services  less

    process-improvement electronic-workbench ni-multisim project-management microsoft-excel microsoft-word microsoft-access microsoft-powerpoint microsoft-visio statistics 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 10 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

    An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience … more

    An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros  less

    asp.net-mvc asp.net sql architectural-design wcf ssis microsoft-sql-ssrs performance-tuning git continuous-integration api-development entity-framework process-improvement telerik 00 more less
    • $33.33 HOURLY RATE
    • 4.9
    • 2781 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Translator English/French and IT Professional

    Through the last 10 years, I have acquired a wide knowledge and experience in IT, in both technical and management sides, as shown by my IT certifications: - Prince2 Practitioner Certified - ITIL V2 Foundation Certified - Microsoft Certified Professional - Sun Solaris Certified … more

    Through the last 10 years, I have acquired a wide knowledge and experience in IT, in both technical and management sides, as shown by my IT certifications: - Prince2 Practitioner Certified - ITIL V2 Foundation Certified - Microsoft Certified Professional - Sun Solaris Certified System Administrator - Red Hat Certified Technician - Nortel Networks Router Specialist I am now looking for opportunities to expand my experience.  less

    process-improvement project-management translation-english-dutch translation-english-french translation-french-english translation-dutch-english 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 28 HOURS
    • FRANCE
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Senior Business Analyst (CBAP), Project Manager (CAPM)

    MA in Communications and Technology. Hold CBAP and CAPM designations, as well as business process management specialist (bpmS) and an enterprise content management practitioner (ecmP) certifications. My areas of expertise are: critical thinking and situation analysis, process evaluations and improvements … more

    MA in Communications and Technology. Hold CBAP and CAPM designations, as well as business process management specialist (bpmS) and an enterprise content management practitioner (ecmP) certifications. My areas of expertise are: critical thinking and situation analysis, process evaluations and improvements, project management and coordination, technical and business writing, requirement elicitation and analysis, and solution validations. I have experience with a variety of ECM platforms such as SharePoint and Oracle UCM, and a variety of management tools such as BaseCamp and MS Project. I've also worked for many years with ERP systems such as PeopleSoft, Oracle, and SAP. All projects involved business process work, in terms of mapping, modeling, and/or re-engineering.  less

    business-analysis process-improvement requirements-analysis technical-writing project-management erp 00 more less
    • $66.67 HOURLY RATE
    • 4.8
    • 6 HOURS
    • CANADA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • SW Expert, Professional Project Manager, Technical consultant

    Seeking new challenges in management by which I can effectively utilize my managerial skills as a PMP certified as well as my 13 years working experiences in the Information Technology field, To gain more experience and professionalism in management in … more

    Seeking new challenges in management by which I can effectively utilize my managerial skills as a PMP certified as well as my 13 years working experiences in the Information Technology field, To gain more experience and professionalism in management in different managerial areas as the project scope management, schedule, budget, quality and change control, and to contribute gaining more experience towards the qualitative enhancement of my organization  less

    project-management microsoft-project primavera requirements-analysis uml process-improvement systems-development database-modeling database-management data-analysis negotiation sugar-crm 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 1260 HOURS
    • EGYPT
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Systems Analyst, ITIL , PMP & Six Sigma Process Improvement Specialist

    I am Lean Six Sigma Black Belt Professional who is thinking and talking in terms of creating business solutions, not just building software systems.Creating viable solution that unites the business and IT on projects. I am a modeler of … more

    I am Lean Six Sigma Black Belt Professional who is thinking and talking in terms of creating business solutions, not just building software systems.Creating viable solution that unites the business and IT on projects. I am a modeler of business processes using the process/workflow software to create process models which can be simulated, analyzed, and even executed directly by the business,helping the business executives in decision making by modeling/simulating “what-if” scenarios. The most important responsibilities of mine are to act as a communication conduit between the stakeholders and the team . I represent the stakeholder community to the development team and translate the business needs for them. I am usually perform the following on any traditional software development project: 1. Scope the system. Work with key project stakeholders and business people to formulate and communicate the business vision for the project, map out initial requirements and the scope of the project. 2. Interpret business Processes and needs. work with project stakeholders to translate their requirements into something that developers can understand as well as to translate the resulting questions that the developers have into something the stakeholders can understand. 3. Translate technical issues. Breaking down technical and architectural complexities so that project stakeholders can easily understand any issues that crop up. Explain what the developers are doing and why they need to do it, including explanations. 4. Spell out the project details and requirements. work with project stakeholders to identify, model and then document their requirements and business domain details. 5. Test and validation. Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews, walkthroughs and play acting,writing user acceptance test (UAT) cases and be a liaison between project stakeholders and testing team during UAT. 6. Represent project stakeholders throughout the process. the developers treat the BSA as the 'customer' from which requirements, domain information and business priorities are provided. The BSA, in turn, will work with the stakeholders to obtain information and to verify decisions. My responsibilities are to: 1- Identify and model process requirements using Visio , Itp-commerce and I grafx tools 2- Identify and model data requirements 3- Identify business rules requirements ; and test requirements which includes many levels of testing. 4- Manage requirements 5- Help scope the project 6- Write use cases 7- Improve business processes 8- Design screens (or prototypes) 9-Write system technical specifications 10- Determine benefit/cost 11- Lead and manage projects I believe that my strong technical experience and education is making me a very competitive candidate for any Business process and system analysis position. The key strengths that I possess for success in this position include, but are not limited to, the following: ► My experience is over 16 years as business process and system analyst ► I have extensive experience in business & systems requirements analysis with detailed documentation using various methods like process flow diagramming, use-case/ UML diagram, ERD, Screen mockups and Data flow diagramming using Balsamiq, Visio and Smart Draw and multiple process diagramming tools. ► I apply my experience as a Certified Lean Six Sigma Black Belt in Business process and software requirements analysis continuous improvement for business processes based on Agile/Scrum Methodology. ► I apply all the technical skills such as Critical thinking and Problem solving for identifying improvement opportunities. ► Solution-focused professional with excellent interpersonal and rapport-building skills. ► Responsible, loyal, reliable, and independent with high level of enthusiasm and creativity. ► Self-motivated professional achieve results and have superior ability to coordinate and perform several projects simultaneously. Skills and Competencies · Strong writing skills · Strong logical and analytical skills · Excellent oral and written communication skills · Proficient skills in process and project management Using Agile and Scrum Methodologies · Practical knowledge of Six Sigma, Lean or other process improvement methodologies · Proficient System Analysis and Critical thinking skills · Strong knowledge of industry best practices · Proficient PC skills · MicroSoft Word .Excel, PowerPoint & MicroSoft Project · Database applications like Access, SQL · Strong knowledge of Screen Mockups like Balsamiq, Visio, Smartdraw · Excellent customer service skills · Strong presentation skills Please Review also My LinkedIn Profile :http://eg.linkedin.com/pub/sally-william/22/b84/9bb  less

    process-improvement process-architect six-sigma business-analysis requirements-analysis information-architecture functional-testing project-management database-modeling technical-analysis manual-testing 00 more less
    • $38.89 HOURLY RATE
    • 4.9
    • 3630 HOURS
    • EGYPT
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 10 TESTS
  • Communication and Business Specialist

    A career oriented individual who is keen to working in a new corporate environment and able to lead and train future business successors. To be able to travel around the world virtually to aid other citizens of the world realize … more

    A career oriented individual who is keen to working in a new corporate environment and able to lead and train future business successors. To be able to travel around the world virtually to aid other citizens of the world realize their respective professional commitments and goals of personal fulfillment. To help organizations realize their sustainable profits and improve their business systems. Was a loyal employee of a European group of companies . Held various positions during the span of career life. Working life started on a middle management level until assigned to an expatriate work in different countries. Likewise, assisted to set up companies and facilities in other countries namely, Malaysia, Indonesia, Vietnam, Bangladesh and Thailand. Likewise assigned to Operations in Latin America like Venezuela and Columbia to help in process improvement. The travel around the world in 4 continents have helped in understanding people and the intricacies of human culture As a career oriented individual, with a strong objective to work for new corporate environment and move to new frontiers. Matured experience is a given but not necessarily a hindrance to creating new ideas in diverse environments to suit the ever changing world that continuously evolve. Handled general and operational management of a manufacturing facility for premium outdoor living products supplying hospitality industry Worked for a Non-Government Organization as Program Advisor responsible to review renewable energy project proposals from different countries in the Mekong region for Nordic Foreign funding/grant. Employed as Marketing Manager for a Travel and Lifestyle Magazine with circulation in Thailand, Philippines, Singapore and Malaysia. Lead cost savings projects, process improvements and income-generating initiatives. Special project manager for an island development.  less

    research-papers copy-editing issue-tracking-systems business-analysis process-improvement project-management 00 more less
    • $11.11 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 123 HOURS
    • THAILAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
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