Process improvement Freelancers

Showing 9 freelancers

Process improvement Freelancers

Showing 9 freelancers

  • Business Consultant | Sr Project Manager | Services Design Expert

    Carlos Bertolami is a passionate Industrial Engineer and Business Consultant, with more than 14 years of management consulting, business processes integration & automation, services design and program management experience developed at different multinational companies World Wide. Mr Bertolami’s career began … more

    Carlos Bertolami is a passionate Industrial Engineer and Business Consultant, with more than 14 years of management consulting, business processes integration & automation, services design and program management experience developed at different multinational companies World Wide. Mr Bertolami’s career began in the consulting industry where he soon held a number of leadership positions in recognized companies such as Avaya, Accenture, Deloitte, Telecom, Paradigma, Techint, etc. In 2004 he was named as the Business Manager for the South Cone Region (5 countries) at Microsoft. An acknowledged thought leader, Carlos has helped to several companies and entrepreneurs around the world to reach their business goals as a business processes and System Integrator Specialist (CRMs, ERPs, BI, Data Mining, LMS, PMO, etc). Bertolami earned a B.S. degree in Industrial Engineering from the UTN (Universidad tecnológica Nacional), Buenos Aires. He also was selected as the top performer business consultant in 2007 in Paradigma Consulting. Carlos is a non-stop marathoner and he is married with 2 children.  less

    project-management process-improvement strategic-planning business-plans business-analysis business-intelligence operating-systems-development 00 more less
    • $44.44 HOURLY RATE
    • 5.0
    • 1822 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Systems Analyst, ITIL , PMP & Six Sigma Process Improvement Specialist

    I am Lean Six Sigma Black Belt Professional who is thinking and talking in terms of creating business solutions, not just building software systems.Creating viable solution that unites the business and IT on projects. I am a modeler of … more

    I am Lean Six Sigma Black Belt Professional who is thinking and talking in terms of creating business solutions, not just building software systems.Creating viable solution that unites the business and IT on projects. I am a modeler of business processes using the process/workflow software to create process models which can be simulated, analyzed, and even executed directly by the business,helping the business executives in decision making by modeling/simulating “what-if” scenarios. The most important responsibilities of mine are to act as a communication conduit between the stakeholders and the team . I represent the stakeholder community to the development team and translate the business needs for them. I am usually perform the following on any traditional software development project: 1. Scope the system. Work with key project stakeholders and business people to formulate and communicate the business vision for the project, map out initial requirements and the scope of the project. 2. Interpret business Processes and needs. work with project stakeholders to translate their requirements into something that developers can understand as well as to translate the resulting questions that the developers have into something the stakeholders can understand. 3. Translate technical issues. Breaking down technical and architectural complexities so that project stakeholders can easily understand any issues that crop up. Explain what the developers are doing and why they need to do it, including explanations. 4. Spell out the project details and requirements. work with project stakeholders to identify, model and then document their requirements and business domain details. 5. Test and validation. Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews, walkthroughs and play acting,writing user acceptance test (UAT) cases and be a liaison between project stakeholders and testing team during UAT. 6. Represent project stakeholders throughout the process. the developers treat the BSA as the 'customer' from which requirements, domain information and business priorities are provided. The BSA, in turn, will work with the stakeholders to obtain information and to verify decisions. My responsibilities are to: 1- Identify and model process requirements using Visio , Itp-commerce and I grafx tools 2- Identify and model data requirements 3- Identify business rules requirements ; and test requirements which includes many levels of testing. 4- Manage requirements 5- Help scope the project 6- Write use cases 7- Improve business processes 8- Design screens (or prototypes) 9-Write system technical specifications 10- Determine benefit/cost 11- Lead and manage projects I believe that my strong technical experience and education is making me a very competitive candidate for any Business process and system analysis position. The key strengths that I possess for success in this position include, but are not limited to, the following: ► My experience is over 16 years as business process and system analyst ► I have extensive experience in business & systems requirements analysis with detailed documentation using various methods like process flow diagramming, use-case/ UML diagram, ERD, Screen mockups and Data flow diagramming using Balsamiq, Visio and Smart Draw and multiple process diagramming tools. ► I apply my experience as a Certified Lean Six Sigma Black Belt in Business process and software requirements analysis continuous improvement for business processes based on Agile/Scrum Methodology. ► I apply all the technical skills such as Critical thinking and Problem solving for identifying improvement opportunities. ► Solution-focused professional with excellent interpersonal and rapport-building skills. ► Responsible, loyal, reliable, and independent with high level of enthusiasm and creativity. ► Self-motivated professional achieve results and have superior ability to coordinate and perform several projects simultaneously. Skills and Competencies · Strong writing skills · Strong logical and analytical skills · Excellent oral and written communication skills · Proficient skills in process and project management Using Agile and Scrum Methodologies · Practical knowledge of Six Sigma, Lean or other process improvement methodologies · Proficient System Analysis and Critical thinking skills · Strong knowledge of industry best practices · Proficient PC skills · MicroSoft Word .Excel, PowerPoint & MicroSoft Project · Database applications like Access, SQL · Strong knowledge of Screen Mockups like Balsamiq, Visio, Smartdraw · Excellent customer service skills · Strong presentation skills Please Review also My LinkedIn Profile :http://eg.linkedin.com/pub/sally-william/22/b84/9bb  less

    process-improvement process-architect six-sigma business-analysis requirements-analysis information-architecture functional-testing project-management database-modeling technical-analysis manual-testing 00 more less
    • $38.89 HOURLY RATE
    • 4.9
    • 3214 HOURS
    • EGYPT
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 10 TESTS
  • Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

    An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience … more

    An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros  less

    asp.net-mvc asp.net sql architectural-design wcf ssis microsoft-sql-ssrs performance-tuning git continuous-integration api-development entity-framework process-improvement telerik 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 2739 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • nothing is impossible... just try me .....

    I am a committed and goal oriented person with a varied skill sets. I have worked in banking system for 14 Years. I have worked in various positions like, Branch Manager, Risk Management, and Recruitments. Process and Project Management along … more

    I am a committed and goal oriented person with a varied skill sets. I have worked in banking system for 14 Years. I have worked in various positions like, Branch Manager, Risk Management, and Recruitments. Process and Project Management along with Marketing are my strength. I have worked as a Project Manager, Successfully completing 15 projects.I have Written Business & Marketing Plans (I have helped about 7 companies to start up . I provide consultancy for sales and marketing) Content for the websites ( Complete web sites, including legal T&C and different policies) Article for Online magazines. I have also been working in admin and VA roles.  less

    project-management strategic-planning business-plans process-architect marketing-strategy process-improvement sales-management business-proposal-writing policy-writing travel-writing b2b-marketing direct-marketing market-research business-analysis business-models business-development business-process-reengineering business-scenario-development business-process-modelling business-continuity-planning product-management 00 more less
    • $8.89 HOURLY RATE
    • 4.7
    • 3463 HOURS
    • BELARUS
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • ITILv3 Foundations Certified / Microsoft Professional / Tech Writer

    I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn … more

    I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn new things while providing top notch services to my clients. I aim to build a solid reputation in the oDesk community by providing my clients their time and money's worth. Over the last 9 years, I have worked in the customer service industry, providing support for technical related concerns for Toshiba Computers, Dell Computers and most recently, for enterprise IT Service Desks. For the last five years, I had been working as a Technical Trainer for service desk agents. For the past year, I held the responsibilities of a Global Training Coordinator where I am tasked to ensure that Training for IT Services are rolled out to all Global Processing Centers (GPCs). Previous to the post above, I had been a Help Desk Training Specialist for service desks for more than five years where I worked for the successful transition of four different accounts. I hold certifications for ITIL V3 Foundations, Microsoft Certified Professional - Managing and Maintaining Windows Server 2003 and a Yellow Belt for Six Sigma. Please feel free to contact me. I am available at your service.  less

    customer-service helpdesk-support technical-support customer-support hardware-troubleshooting process-improvement 00 more less
    • $6.99 HOURLY RATE
    • 5.0
    • 1559 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 12 TESTS
  • Sr. IT/Software Development (Project) Management

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management … more

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/  less

    translation software-qa-testing project-management itil process-improvement hrm customer-service software-testing technical-analysis management-development change-management account-management call-center-management scrum business-analysis 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 3247 HOURS
    • ITALY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Technical Architect (SaaS, IaaS, Cloud)

    Performance driven, highly motivated Information Technology Professional with more than 7 years of extensive experience in Software Design, Development, Release, Continuous Integration, Build Automation and Architecture of medium to large scale applications. Serving one of biggest software development organization with … more

    Performance driven, highly motivated Information Technology Professional with more than 7 years of extensive experience in Software Design, Development, Release, Continuous Integration, Build Automation and Architecture of medium to large scale applications. Serving one of biggest software development organization with infrastructure backed with AWS (Amazon Web Services) and Amazon EC2 (Elastic Computer Cloud), as a Technical Architect with specialization in Continuous Integration and Build Automation. Served at offshore for two of the Fortune 100 companies, Bank of America Corp. – USA and Freddie Mac – USA, as a part of software development team. Specialties ▪ Continuous Integration, Delivery and Build Automation. ▪ Distributed applications development in tools including Microsoft .Net, Java and Python. ▪ SQL programming. ▪ Strong communication and interpersonal skills with high motivation of social relationship.  less

    c# .net-framework microsoft-visual-basic java ado.net unix-system-administration mysql sap-sybase-adaptive-server-enterprise powershell amazon-ec2 t-sql linux-system-administration ruby ruby-on-rails software-debugging process-improvement apache-ant jenkins tortoise-svn continuous-integration apache-maven python amazon-web-services amazon-rds devops saas bash-shell-scripting nagios 00 more less
    • $44.44 HOURLY RATE
    • 5.0
    • 5493 HOURS
    • SWEDEN
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 9 TESTS
  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1005 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • SW Expert, Professional Project Manager, Technical consultant

    Seeking new challenges in management by which I can effectively utilize my managerial skills as a PMP certified as well as my 13 years working experiences in the Information Technology field, To gain more experience and professionalism in management in … more

    Seeking new challenges in management by which I can effectively utilize my managerial skills as a PMP certified as well as my 13 years working experiences in the Information Technology field, To gain more experience and professionalism in management in different managerial areas as the project scope management, schedule, budget, quality and change control, and to contribute gaining more experience towards the qualitative enhancement of my organization  less

    project-management microsoft-project primavera requirements-analysis uml process-improvement systems-development database-modeling database-management data-analysis negotiation sugar-crm 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 1260 HOURS
    • EGYPT
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
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