I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.
Technical Support Job Cost Overview
Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.
oDesk Technical Support Jobs Completed Quarterly
On average, 198 Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Support Jobs
Time needed to complete a Technical Support project on oDesk.
Average Technical Support Freelancer Feedback Score
Technical Support oDesk freelancers typically receive a client rating of 4.60.
To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!
WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.
Please Only Consider ME if you are Serious and is looking for: - someone who is committed in Solving Client's Problems - someone who will deliver High Quality Work - someone who is Organize - someone who charged for a Reasonable Price - someone who doesn't want to waste his client's Time I've been Solving Problems for Small - Medium business owners that resulted to their brand gaining more visibility online, increase their leads and most importantly achieved high conversion/sales rate through the following: - listening and understanding the client's problems and goals - doing thorough research - come up with a well thought plan/strategy - precise implementation -------------------------------------------------------------------------------------------- Some of the Solutions that help my clients achieve their Goals -------------------------------------------------------------------------------------------- 1. Wordpress Web Design and Development 2. Custom Wordpress Theme 3. Custom Wordpress Plugin 4. Mobile Application Development (IOS and Android) 5. Infusionsoft API Integration 6. SEO 7. Branding and Marketing Design 8. Marketing Automation Services Integration 9. Monitoring Analytics and Split Testing 10. Social Media Management 11. Maintenance and Support Please do note that I only work with Serious Clients
Mitko P. Agency Contractor
With more than 11 000 hours only on oDesk providing Technical and Customer support services I'm one of the top professionals in the field. I specialize in Project Management (Web development, mobile applications), Virtual team management, Outsourcing Advisory and Consulting. I spent the past few years working for leading international companies in the IT sector where I can place all my language and technical skills combined with Project Management. As a result I have more than 10 successful multimillion projects behind my back and more than 50 jobs for small and medium companies as a freelancer and consultant. I am a very motivated fast learner person with experience in Project management, IT Recruitment and like a Team leader for various international projects. My weekly availability depends on the projects that I am involved, it varies between 25-60. I'm deadline oriented and a good planner of my own time which helps me reach my targets on time. I am also available for all kind of Consulting jobs no matter what time zone you are in, my skills areas are: IT Related - Data management, Data migrating, Software applications development (FDD, TDD, BDD and more depending on the project), ITIL, Technical support hardware/software/remotely/virus removal, all kind of Office related projects containing formatting, paperless archiving, digitizing, conversion etc. I can provide full list of services on a request. Project Management - Risk Management, Team Management, Time Management, Totally Outsourced Project Management solutions, PM Consulting, RFI RFP RFQ and Bid-Management. HR Services:- IT Recruitment- Resume writing/editing according to US and EU standards- Career consulting- Interviewing For more details take a look at my Agency services here on oDesk: http://www.odesk.com/companies/DMP_~~e0a251a536795e06 or check my Elance profile http://mitkopetrov.elance.com I'm one of the Top SEO, Wordpress and Internet Marketing professionals on Elance and I actively participate in multiple discussion groups on LinkedIn, Facebook and the WF.
Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.
I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 6 years. I am also skilled in appointment setting, Data Entry, Technical Support and gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.
(Work Hard, Be Fair And Honest) These three words can generate loads of success. Every time I worked for my clients in the past and present I have become integral part of my client's task and manage them well,. I can do almost anything well almost! Currently I am a part of a well-known eCommerce service provider and holding major responsibilities. I am very detail oriented and like to get into the core of the task information to have it well done. But I take some time to completely understand the task and would like to know each and every aspect of that task to make it well done. A-Z
I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.