Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Bernadett L.

Bernadett L.

Customer Service/Sales/Marketing/VA/PR/Social Medi...

Philippines - Last active: 2 hours ago - Tests: 9

Customer interaction has been a very interesting field for me. I’ve chosen to be the conduit of customers to their desired products or services for 7 years. My experience has given me the ability to find out what the customers need and want, match those with the appropriate product or service, while putting my company’s interest first. I was involved in customer service by helping people find out the telephone numbers that they need and recommending other options in case they don’t get their desired result. Some examples would be customers needing telephone numbers to healthcare establishments, places to dine, re-routing emergency calls to the best response solution possible, or even simply having the ultimate movie experience. Consultative sales and marketing has also been one of my strongest suits. This involved working my way from the grassroots level all the way up to closing a purchase. I loved the whole process of generating leads, consultative selling, and developing accounts. In a short while, I was able to be a consistent top performer. My passion for giving customers what they need paved the way for my stint as a sales team manager, a role that gave me a chance to showcase my mentoring skills. I was able to equip my team with the right selling tools and achieve my sales goals at the same time. On a lighter note, I’ve been through behavioral safety training, compliance safety training, and a rigorous sales academy course. In a nutshell, I’m an achiever because of my high energy, extremely motivated, passionate about my craft, results-driven, a sales and marketing professional, a natural at customer service, an excellent communicator, a leader, an effective presenter, a tactical negotiator, a lover of challenges, and with keen abilities in planning, goal setting, and strategy implementation. Interested? Contact me and let’s be partners.

$10.00 /hr
5,461 hours
4.85
Jennifer Gabuya

Jennifer Gabuya Agency Contractor

Supervisor, Trainer, Customer Service Expert, Sale...

Philippines - Last active: 1 day ago - Tests: 4

I am a highly skilled customer service specialist and my main goal is to provide excellent service accurately and professionally. I have over 4 years experience working as a customer service representative in a BPO industry and 2 years of combined experience as a supervisor and a product trainer. I focus on how to best exceed my clients expectations and I'm a very passionate person when it comes to work.

Associated with: JobHub
$5.56 /hr
1,062 hours
5.00
Peter A.

Peter A.

Danish Supporter

Philippines - Last active: 19 days ago - Tests: 7

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

$20.00 /hr
3,479 hours
4.97
Alan W.

Alan W.

Web Design | Web Development | Logo Design

New Zealand - Last active: 6 days ago - Tests: 5 - Portfolio: 13

I offer a range of graphic design, web design and web development services for my clients. I work hard to provide clients, like you, with the best quality projects. It doesn’t matter if you hire me for a small graphic design job – or a large ecommerce website – I won’t stop work until you’re 100% happy with what I do for you. I maintain strong communication with clients at all times, I know it’s important for you to be kept “in the loop”. I also adhere to all deadlines set, allowing for a smooth workflow on every project I undertake. Web design & development I work with an array of content management systems, including WordPress. To date, I have designed over fifty different websites – including ecommerce websites, corporate sites, and lead generation websites. If you’re looking for a professional, attractive website design built on an easy-to-use CMS, I can help you. Logo design I’ve designed an array of logos for my clients, including logos for ecommerce websites, startup businesses and more. Before commencing work on your logo design, I will consult carefully with you to ensure the design embodies your specific requirements. Typically I will provide you with multiple concepts, allowing you to choose the best design for your business. If you’re looking for a professional logo design that won’t break the bank, let me take care of it for you! Graphic design I have a strong track record of providing my clients with quality graphic designs – from letterheads and business cards, to website concepts and infographics. I have a close eye for detail, I’ll work hard until everything looks the way it should – creating a graphic that you’ll be proud of. No matter how big or small your design task happens to be, I’m your man! If you’re caught in two minds about hiring me, why not check out my feedback? You’ll see pages of positive comments from lots of satisfied clients I’ve worked with in the past. I’d really like the opportunity to work on your project, so get in touch now and let’s discuss your requirements.

$40.00 /hr
433 hours
4.84
Janos N.

Janos N.

Prezi Specialist I BA of Interational Business and...

Hungary - Last active: 4 days ago - Tests: 1 - Portfolio: 19

A freelancer Prezi Specialist at your service! Providing Clients with mindblowing and original PREZIs and graphical solutions. For - Business Purposes - Conferences - Tutorials Offered services -Development of unique Prezis from scratch -Edit and upgrade of existing Prezis -Conversion of Powerpoint presentations into Prezi -Conversion of infographics into Prezi -Conversion of Prezis into Videos (Voice-over possible) Communication over Skype.

$18.33 /hr
177 hours
4.84
Zdenka M.

Zdenka M.

Experienced Translator Czech - English. Writer. We...

Czech Republic - Last active: 1 day ago - Tests: 10

I am a native of Czech Republic. I have extensive knowledge of both British and American English, certified by passing the State Exam at the State School of Languages, Prague. Having lived and worked long-term abroad (UK, US, Greece), gave me unique experiences with local people, their dialects, and idiomatic expressions. It improved my vocabulary the way no school could. My education and work history includes 4 years on the medical faculty, university bachelor diploma in Geology and Environmental Studies, a year of being self employed as a tutor of Czech, English and natural sciences, or working for Dell inc., as a customer support and operations technician (data input and retrieval, databases, Sharepoint, etc.) I also have knowledge of html/xhtml, and working with Corel Draw. I'm considered flexible, open-minded and reliable. Please do not hesitate to contact me for examples of my work. My writing skills in Czech language can be seen here: http://www.kultx.cz/xgirl http://egyptska-mau.cz

$20.00 /hr
1,059 hours
5.00
Rossella Cantatore

Rossella Cantatore

Travel Planner and Holiday Consultant - Talented V...

Italy - Last active: 1 day ago - Tests: 4

Italian is my native language, but I am fluent in English, both written and spoken. I graduated in Business Communication with perfect marks (110/110). My rates reflect my professional experience and my status at oDesk, so please do not contact with the idea of high quality work for pennies. I hope you will consider me to be your virtual assistant for the following tasks: executive assistance, travel planning, translating between English and Italian, event organization, web research, copywriting, and data entry. I'm a passionate traveler and trustworthy travel planner. I have traveled extensively through Europe and US, Canada and Thailand. I also lived in London for one year, working in customer service for a prestigious hotel chain and a fashion group. I'm expert in web research in order to create any type of customized travel itinerary. I will find the best flights, trains, and buses, based on your specific needs. I’ll also do the legwork to find great hotels and attractions at reasonable rates. I know where to look in order to find the best deals available online. Just give me a budget and your destination and I will find the way to get the best out of it! I currently live in Italy and have been pursuing my career in hospitality, through different roles within four- and five-star hotels: - As a receptionist and Guest Relations Officer, I continuously dealt with customers’ requests. - As an Executive Assistant, I gained much experience in administration and event organization. I also wrote material for for the hotel website, brochures, and press releases. - As a Reservation Agent, I handled both individual and group reservations and supported the event office. My goal is to find you the best possible flights and other arrangements so that you can have the most enjoyable and productive trip possible. Faithfully, Rossella

$16.67 /hr
312 hours
4.99
Mary Crawford

Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

United States - Last active: 1 day ago - Tests: 16 - Portfolio: 4

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

$15.56 /hr
6,948 hours
5.00