Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Mary Crawford

Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

United States - Last active: 3 days ago - Tests: 16 - Portfolio: 4

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

$15.56 /hr
6,968 hours
5.00
Christian hero A.

Christian hero A.

Telemarketer, Sales, Marketing, and Administration

Philippines - Last active: 4 days ago - Tests: 3 - Portfolio: 2

I am a communications professional who is interested in Sales and Marketing, Customer service, and Administration. As an employee, I seek job openings under, Insurance, Technical support, customer service support, Sales, setting appointments and long term employment. I am willing to be trained, and obtain a position that is fit above aforementioned, in a reputed company, where my skills and knowledge will be enhanced and utilized effectively.

$16.67 /hr
4,394 hours
4.94
Julianne W.

Julianne W.

Your Right Arm for Business Development !!!

United States - Last active: 1 day ago

Over 1,500 hours experience on Elance (please select Lifetime in my job history for details) I can market your product from creating a product specific database through introducing your company and products or services to targeted decision makers. Confident Sales and Marketing Professional with 20+ years of experience in Outside and Inside Sales of Industrial, Manufacturing, Hospitality and Service related products. Able to work independently or with a team Highly Organized Fearless Cold Caller Excellent phone & people skills “Rainmaker” Lead Generation skills Accomplished Research Skills Creation of target product and/or service - specific Databases in Excel Established contacts with many Fortune 500 companies

$16.67 /hr
1,574 hours
4.99
Jamin C.

Jamin C.

Determined Fast and Reliable

United States - Last active: 9 hours ago - Tests: 7

I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

$16.67 /hr
6,604 hours
4.72
Meliza Sanchez

Meliza Sanchez

Customer Service | Sales | Order Processing | Appo...

Philippines - Last active: 12/09/2014 - Tests: 4

I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.

$15.56 /hr
7,403 hours
4.97
Cynthia Cavoto

Cynthia Cavoto

Social Media Strategist, Social Media Trainer/Coac...

United States - Last active: 9 hours ago - Tests: 7 - Portfolio: 10

For over six years, I have enjoyed helping small business owners get started in social media. I helped these businesses develop goals and recommended the appropriate social media platforms to accomplish them. I bring added value to my clients because I provide them with a detailed strategy and provide measurable results that can be analyzed. I am known for my ability to provide exceptional service to my clients as well as educate them along the way. I also have some experience in the following areas: SEO, Website Design and Development, Website maintenance, and general marketing skills. My ideal client is a small business owner who wants to get involved in social media who I can brainstorm with and develop a strategy for. When you put your social media in my hands you will receive 2 things: 1. A Social Media Strategist who will implement your social media plan without having to be micro-managed. 2. The value of having a Social Media Strategist who is also a small business owner who puts YOUR success as their priority.

$22.22 /hr
1,101 hours
4.70
Randy Seda

Randy Seda

Appointment Setter / Telemarketing Expert / Projec...

Philippines - Last active: 1 day ago - Tests: 3

I would like to undertake such opportunity to further develop and hone the skills i have acquired over the past years. I've worked into BPO industry for five years such as Customer Sales Associate, Customer Service Representative and Technical Sales and Support Representative. I have strong interpersonal skills that will help me deal with other people or customers and company concerns. I am a hard working person that applies positive traits to help accomplish goals.

$8.00 /hr
6,635 hours
4.92
Olivia de Guzman

Olivia de Guzman

A+ Experienced Virtual Assistant and Project Manag...

Philippines - Last active: 9 hours ago - Tests: 30 - Portfolio: 4

Experienced english-speaking Virtual Personal Assistant and Project Manager, with over 9000 hours! I can help you get organised and reach your goals. Multi-skilled professional with strong background in corporate communications, accounts management, social media, outstanding verbal and written communications skills. Proven ability to provide superior support for corporate officers and executives from North America and Australia.

$16.67 /hr
9,847 hours
4.87
Ma Gliceria Villeza

Ma Gliceria Villeza

Web Research Specialist, Data Analyst, Customer Se...

Philippines - Last active: 9 hours ago - Tests: 9 - Portfolio: 7

I have 10 years of Customer Service experience, been a team leader and now a freelancer who offers quality services at reasonable cost. ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Email handling ** Order processing ** Use of Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs, Producteev, Smartsheet, Sage50, Lotus Notes, Dropbox, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools With strong analytical and communication skills. Able to work independently in an ethical manner, result-oriented and values time .

$5.56 /hr
3,719 hours
5.00
Carolina S.

Carolina S.

Customer service / Graphic Designer / Community Ma...

Uruguay - Last active: 9 hours ago - Tests: 5 - Portfolio: 1

Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

$17.00 /hr
1,905 hours
5.00