I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,
Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 1,086 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
With my 15 years of experience in all aspects of appointment setting/lead generation/cold calling, I am a results driven, tenacious sales professional, demonstrating leadership skills to provide proven results in numerous fields. I have experience in managing all phases of the sales cycle, from prospecting and cold calling to closing and follow-up. If you want truly professional results on your campaign, let me handle the calls for you!
I have extensive international experience in multi-faceted roles with a focus on Project Management and Client Relationship Management in online/digital business areas. I have lived in 3 countries and gained very valuable experience in navigating and adjusting different work situations. I am an American citizen living in Orange County, CA for the last 6years. Experience: Project Management Client Management Strong E-commerce & Web Development understanding Freelancer recruitment and management Operation systems & process improvements Technological skills: Teamwork, Basecamp & several proprietary PM & CRM databases; Cpanel; SSL; Magento templates; Survey Monkey; Google Apps for Work Products: Gmail, Drive, Calendar, Hangouts, Constant Contact, MailChimp Experience • Project Management (Agile): Working to agreed timescale, budget and project plan. Progress tracking & reporting. Disseminating information; Managing team members; Quality Control. • Client Relationship Management: Understand & document client needs. Regular client meetings & project reporting. • Start-up Operations: Learning new businesses; setting up PM process flow, internal documentation & communications • Strong E-commerce, Web Development & Digital marketing foundation • Freelancer recruitment and management: Experience at sourcing & recruiting freelancers appropriate for different types of projects and managing their performance, delivery & quality. • System & process improvements: knowledge base updates; re-launch of proprietary CRM systems/website re-launches • Entrepreneur: Proven results in running my own business • Technological skills: Teamwork; Basecamp & several proprietary PM & CRM databases; SSL; Magento; Wordpress; Survey Monkey; Constant Contact; MailChimp, Infusionsoft; Google Apps; Apple; MS Suites • Tech support foundation: A foundation of learning how to probe for the right information & how to support customers
I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.
Michael C. Agency Contractor
I am a fast learner and pay close attention to details. I have extensive experience with programming and server maintenance. I have worked alongside teams and independently. Also, I have programmed custom software over the phone for businesses. I have had the privilege of working with an amazing company and providing administrative customer support.
I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.
I am Japanese native and excellent in English communication because I have been working for some foreign based companies. I have also been working for foreign vendors to promote their products & services to Japan market by communucating with them and Japanese clients through phone and e-mail often as contact window. I can work flexibly including weekend if needed. I have many experiences and successful track records on negotiation of contracts, specifications, price & delivery schedule including translation of technical documents/manual, etc. And I am skilled in operation of PC and PC software related to various business documents, E-mail and Internet such as Microsoft Word, Excel, PowerPoint, Outlook, Project, etc.
I am a passionate individual, a very hard worker, and a person of sound judgment and a solid moral system. I have been doing freelance writing work since the beginning of this year. Mostly I write Articles (500-600 words), blog articles (300 words) and reviews (150 words) as an in-house writer for GAMIT (www.link-building-strategies.com) working on SEO link-building campaigns. Currently looking to branch out, step out of my comfort zone--which is SEO articles-- and get valuable experience by working on a diverse range of projects. I approach my writing in a very organized way, which always helps me write faster and better, while keeping a flow to each piece. My organizational skills are key in any work I can do aside from writing as well (Data Entry, Transcription, Translation, Sales, Customer Support) I have a more informal personal writing style, but I always give priority to each client's particular style preferences. What I can promise is good communication, timeliness, original content and attention to detail. Hire me, and you won't be disappointed.
March 1.2010 to February, 2012 TeleArk LLC Senior Sales Associate 1. Meets or exceeds established monthly sales quota. 2. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. 3. Taking incoming calls from prospective customers and setting appointments for a sales representative to meet with each individual. 4. Make outgoing call to develop lead database and to set appointments 5. Responsible for engaging the lead by introducing them to the services of the TeleArk or the current campaign. April 23,2009 to March 1,2010 Business Development Officer/Sales Representative 1. Meets or exceeds established monthly sales quota. 2. Initiates sales process by prospecting, scheduling appointments, making initial presentation, understanding business needs, developing proposals, closing sales. 3. Closes sales by building rapport with potential clients, expounding on the benefits of solutions and service capabilities; overcoming objections, etc. 4. Expands sales in existing accounts by introducing additional solutions and services; 5.Contributes information to market strategy by monitoring competitive products and reactions from clients. 6. Recommends new solutions and services by evaluating current solutions. 7.Responsible for keeping commitments in a timely manner and resolving issues promptly. 8.Accountable for customer satisfaction and providing high quality service 9. Responsible for giving price quotes and computing monthly bills and fees. October 1 ,2007 to February 12,2009 Callworkz/,MMH-Philippines Remote Customer Service Associate/Loan Specialist/Loan Processor 1. Responsible for making sales calls to VIP customers in the U.S and to offer them new loans. 2. Responsibility for the sales process from initial point of contact, presentations, proposals, through contract negotiations and execution, like running fraud checks, discussing APR ,loan duration and Finance Fee to the customer and Bank Verification 3. Build customers interest in the services and products offered by the company 4. Update the existing databases with changes and the status of each customer/prospective customer 5. Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments 6. Develops and maintains positive and productive working relationships with team members’ colleagues and clients. 7. Generate new business through outbound calls and follow up on incoming sales leads. 8. Receives and responds to telephone enquiries from clients Responsible for computing interest rates and APR. 9. Meet or exceed the performance standards set for the company like Sales quotas(number of loans per day), 25 calls per hour and Quality Assurance Score of 95% April 2005 to April 20,2007 Pacific Hub Corporation Sales Associate 1.. Conducts out-bound or Sales calls to business Managers or business owners prospects in the U.S 2.Creates customer interest, answer questions and initiates sales process; lead generation 3.Captures pertinent customer data 4. Develops and maintains a good understanding of the services provided by the business units the company supports 5. Provide personalized customer service of the highest level 6. Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
I currently work full time and am looking for tasks that I can do from a home based office on a part time basis. I have a bachelors degree in Hotel/Restaurant/Tourism Management and a masters degree in Marketing. I currently work for a post-secondary education institution coordinating career training programs for dislocated workers and individuals looking to enter the workforce. Prior to working in public education, I held various Sales Manager positions in the hotel industry. In each of my sales positions I often exceeded my sales goals for any given month/quarter/year. I enjoy trying new things and challenging myself to learn new skills. I consider myself to be a hard working, dedicated and motivated employee with the ability to be an asset to any company.