Trainer / Customer Support via email, help desk an...
Last active: 19 hours ago
"It's not a matter of how long your experience is, it's a matter of how you internalize and express in yourself what you have learnt in each experience."
To get a challenging yet rewarding work responsibilities in the field of Customer Service & Virtual Assistance where I can apply my skills and previous experiences while ensuring to deliver excellent results leading to long term working relationship.
My 5 year over all work experiences are mainly focused on customer support/sales and virtual administrative assistance. Those experiences I have, would certainly be a value. For me, my work is more than a job. I am someone who is willing to stay late and work over time just to make sure special projects were taken care of.
I am organized with strong independent thinking skills, can work independently with or without supervision, have keen attention to details & able to follow instructions via video tutorials, emails, voice calls or voice files.
I always welcome challenges & interested in opportunities promoting growth and offering professional advancement. I am proud to be a team player & a leader, looking for a long term employment where I can be a valued member of the team. I want to be part of the business as it starts to grow, and not like someone who just wants a job.
I am honest, hardworking and always take pride in all my works. I am self motivated, can multitask and very resourceful in completing projects with the ability to work calmly under pressure.
I am a fast learner, a self starter with a can-do attitude, can take initiative and think outside the box. I am adaptable and flexible in any change should situation need me to. I can recruit, train, monitor and supervise a team if needed.
1.) Able to work for on any required working hours/ timezone.
2.) Can Write and speak English fluently.
3.) Has a good understanding of American culture and customer service expectation.
4.) Has experience in the call center industry specifically on consumer retail telesales, booking/travel and technical support (American Consumers)
5.) Has experience in using Zendesk, Dropbox, Zoho CRM, Evernote, Wordpress, Zopim, Live2Support, Join Me
6.) Has experience in Facebook Marketing/PPC
7.) Has experience in providing customer service via web-chat and email
8.) Has experience in transcription (UK English Accent)
9.) Has experience in web researching and organizing information
10.) Can create training materials (video using Jing or written word doc, gdoc)
11.) Has experience in posting ads on different classified ads
12.) Has experience in Recruiting/ Job Posting / Screening applicants
13.) Proficient in using Google Calendar, Mail, Drive, Map, Store
14.) Can handle proprietary information with discretion and confidentiality
15.) Willing to learn new skills and grow with the company
I am willing to get paid low at start, but I know I deserve to have increase as time goes by for doing a job well done. I want to come on board & be working with you long-term.