Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on oDesk.

2,196

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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Roger L.

Roger L.

Project Management / SMM&Marketing Specialist/ Por...

Brazil - Last active: 2 days ago - Tests: 13 - Portfolio: 3

To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

$17.78 /hr
4,675 hours
4.92
Tonya D.

Tonya D.

Creative Writer, Blog & Article Writer, Social Med...

United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

$26.67 /hr
2,228 hours
5.00
Christina Stausholm Johansen

Christina Stausholm Johansen

English/Danish translator, Children's book illustr...

Ireland - Last active: 1 month ago - Tests: 3 - Portfolio: 1

English/Danish translator, Children's book illustrator and copywriter. - 100% fluent in Danish and English. - 2 years of SEO, Adwords and copywriting experience. - Have illustrated children's apps, books and mascot designs. I also have customer service experience from my previous job as Danish Support Professional at Convergys. I helped Danish and English Microsoft customers with their subscription and billing issues. The position required outstanding customer service, teamwork skills and knowledge regarding Microsoft Office and Windows 8.1. After spending the first 23 years of my life living in Denmark, I now enjoy living in Ireland with my husband and daughter. Before we settled down in Swords, Co. Dublin, we travelled for a year in Thailand and Malaysia. I worked at an animal shelter and as self-employed copywriter, while my husband was working fulltime as an Adwords consultant. Formal education: AP degree in Commerce Management, Zealand Business College, Campus Næstved, Denmark.

$27.78 /hr
705 hours
4.98
Brian Flax

Brian Flax

Brian Flax is a Freelance Writer, Web Designer, an...

United States - Last active: 7 days ago - Tests: 14 - Portfolio: 3

Objective: To obtain a position within a well-established organization, that will enable me to use my strong organizational skills and educational background, in a reputable, growth oriented company. I have years of experience in customer service and quality assurance. I hold a M.S. in Education Media Design & Technology, a B.S. in Entertainment Business, and a A.S. in Recording Arts. I consider myself to be extremely tech savvy. I am proficient in all Microsoft Office and iWorks programs. I have an extensive understanding of Microsoft Windows and OS X. I am fluent in computer hardware, system upgrades, computer and network troubleshooting. Advanced skills in A/V equipment as well as most recording software and hardware. I also have experience in online education, learning management systems and the ADDIE model. I have knowledge in education design and evaluation, digital media and education applications, motivational development, and research methodologies. My resume is available upon request.

$20.00 /hr
715 hours
5.00
Eric Baron

Eric Baron

Creative Writer

United States - Last active: 13 hours ago

I'm all about telling stories. My academic background is in English, Economics and Psychology. And as a professionally published writer of fiction and poetry I believe I can help make your content better. Whether it's an assignment, book, website, article or blog, I can help with creating original work or editing what you already have.

$33.00 /hr
38 hours
4.98
Anna Sette

Anna Sette

Italian Translator, SEO Expert, Web Marketing Stra...

Italy - Last active: 9 days ago - Tests: 12 - Portfolio: 3

I am a young professional, with almost 5 years experience as Web Writer, SEO/SEM Strategist, and Translator in both B2B and B2C environments. My primary interest is in the English and Italian language (as for Translating), Content Writing, Web Marketing and SEO strategies. I am experienced in web writing, editing and translating. I am an SEO/SEM expert, knowledgable about viral and social marketing strategies, Google Analytics, and CRM. I am determined and focused, passionate about writing and translating. I am used to working at a fast pace. I am a quick learner and I am comfortable about meeting deadlines and/or working under pressure. I like to always improve myself. I am keen on new technology and proficient at both MS Office and Mac OS. I can use portal engine and CMS such as wordpress, joomla, magento and prestashop (for e-commerce). I am an Italian mother tongue and I fluently speak English and Spanish (near-native level/bilingual proficiency), with a good knowledge of French and German. I graduated in International Relations and then mastered in Strategic Marketing at the New York University L. Stern Business School.

$22.22 /hr
2,291 hours
5.00
Chao C.

Chao C. Agency Contractor

China Business Consultant / Chinese Marketing Expe...

China - Last active: 10 days ago - Tests: 10 - Portfolio: 18

★WHAT DO I DO? I help businesses, from startups to big names develop optimal solutions for entry and growth in the China market. ※Understanding the China/Chinese market is a challenging task.※ No matter you are considering entering the China market with little or no knowledge about China or you had an established presence in China already, You might need help. The following titles are given by my clients: *China Business Consultant *China Marketing Expert, *Professional Chinese Translator/Copywriter, *China Representative, *Chinese Market Researcher, *eCommerce Website Project Manager, *Global Digital Marketer... ★WHY SHOULD YOU HIRE ME? * 16 years China marketing experience * 12 years Digital Marketing experience, Chinese SEO + SMM, China PPC * China Business Consulting on various sectors and industries. * Internet Entrepreneur with successful experience and learned lessons from failures. * Working under diversified environment and can handle different Chinese cultures. * Had been worked in Shanghai, Hangzhou, Beijing, Guangzhou and Hongkong. ★WHAT'S IN IT FOR YOU? * Easy to Communicate, Quick Response * I had served 1000+ global clients on translation and consulting business * You will get market insights quickly through affordable, but effective methods * You can establish your local presence with ease * You can get truly local Chinese website, suitable to the China market * Your digital marketing will be in the right hands in a long-run, either PPC, SEO or SMM. ★WHAT SERVICES? * China Market Research * Sourcing from China & Exporting to China * Industry Analysis * Feasibility Studies * Market Entry Strategy * Website Localization * Website Development * eCommerce Web Design * Translation & Copywriting * China internet marketing

Groups: oTranslators
Associated with: SinoStep China Consulting
$49.99 /hr
2,497 hours
4.96
Jonie Lynn Alcazar

Jonie Lynn Alcazar Agency Contractor

Professional Customer Support Specialist/Excellent...

Philippines - Last active: 2 days ago - Tests: 18 - Portfolio: 8

I'm a highly-motivated self-starter and team player, with over 8 years of experience in web content/blog writing and customer service. As a writer you can expect that my work is well-researched and expertly written to fit the voice you want to project and speak to your target audience. As a customer support professional, you can expect an empathetic representative of your business, and upholder of your company's ethos. I maintain a high standard work ethic when dealing with employers/clients, whether in a virtual office setting or an actual office. I do not accept job offers when I know I won't be able to meet or exceed expectations. When I do accept a job, it's because I know that I can deliver what is being asked of me (or a tad more) in a timely manner.

$16.67 /hr
6,993 hours
4.83
Maria renielda L.

Maria renielda L.

Customer Service Specialist

Philippines - Last active: 13 hours ago - Tests: 9 - Portfolio: 2

Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

$7.78 /hr
9,351 hours
5.00
Rolando B.

Rolando B.

English to Tagalog Translator / Customer Support /...

Philippines - Last active: 24 days ago - Tests: 12

I have years of experience in the BPO or contact center industry as either a Customer Service Representative or a Back Office Agent (administrative support position). My job experiences over the past years honed my English communication and customer service skills. I am comfortable using different communication channels such as phone, email and chat. I have also utilized various ticketing or CRM systems in my previous jobs so learning a new platform will not be a hindrance at all. I am willing to work outside my comfort zone to acquire new knowledge by becoming a virtual assistant. Filipino or Tagalog is my native language. I can speak and write it fluently. I am available for translation projects from English to Tagalog and vice versa.

$4.00 /hr
75 hours
5.00