Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Zdenka M.

Zdenka M.

Experienced Translator Czech - English. Writer. We...

Czech Republic - Last active: 23 hours ago - Tests: 10

I am a native of Czech Republic. I have extensive knowledge of both British and American English, certified by passing the State Exam at the State School of Languages, Prague. Having lived and worked long-term abroad (UK, US, Greece), gave me unique experiences with local people, their dialects, and idiomatic expressions. It improved my vocabulary the way no school could. My education and work history includes 4 years on the medical faculty, university bachelor diploma in Geology and Environmental Studies, a year of being self employed as a tutor of Czech, English and natural sciences, or working for Dell inc., as a customer support and operations technician (data input and retrieval, databases, Sharepoint, etc.) I also have knowledge of html/xhtml, and working with Corel Draw. I'm considered flexible, open-minded and reliable. Please do not hesitate to contact me for examples of my work. My writing skills in Czech language can be seen here: http://www.kultx.cz/xgirl http://egyptska-mau.cz

$20.00 /hr
1,049 hours
5.00
Tonya D.

Tonya D.

Creative Writer, Blog & Article Writer, Social Med...

United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

$26.67 /hr
2,214 hours
5.00
Waqas T.

Waqas T.

Online Assistant | SEO | Product Manager | Custome...

Pakistan - Last active: 2 days ago - Tests: 12 - Portfolio: 15

Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

$15.00 /hr
13,933 hours
4.99
Anna Sette

Anna Sette

Italian Translator, SEO Expert, Web Marketing Stra...

Italy - Last active: 2 days ago - Tests: 12 - Portfolio: 3

I am a young professional, with almost 5 years experience as Web Writer, SEO/SEM Strategist, and Translator in both B2B and B2C environments. My primary interest is in the English and Italian language (as for Translating), Content Writing, Web Marketing and SEO strategies. I am experienced in web writing, editing and translating. I am an SEO/SEM expert, knowledgable about viral and social marketing strategies, Google Analytics, and CRM. I am determined and focused, passionate about writing and translating. I am used to working at a fast pace. I am a quick learner and I am comfortable about meeting deadlines and/or working under pressure. I like to always improve myself. I am keen on new technology and proficient at both MS Office and Mac OS. I can use portal engine and CMS such as wordpress, joomla, magento and prestashop (for e-commerce). I am an Italian mother tongue and I fluently speak English and Spanish (near-native level/bilingual proficiency), with a good knowledge of French and German. I graduated in International Relations and then mastered in Strategic Marketing at the New York University L. Stern Business School.

$22.22 /hr
2,283 hours
5.00
Yda Loraine Bautista

Yda Loraine Bautista

A Passionate Operations/Team Manager and a Robust...

Philippines - Last active: 8 days ago - Tests: 7

What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence  Aggressive and Persuasive Operations Manager  Master Motivator and a Passionate Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Strategic, Effectual and an Exceptional Project Manager  Superb Client Support and Account Management Strategies  Outstanding Organizational and Administrative Skills  Proficient in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability  Owns a desktop computer and a laptop that are used solely for work.  Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband.  Retains 2 other USB sticks/dongles as additional backups.  All work files are cloud backed up.

$16.67 /hr
1,757 hours
5.00
Janice Novak

Janice Novak

Responsible Project Manager/Contractor

United States - Last active: 27 days ago - Tests: 5 - Portfolio: 1

Over the last five years, I have developed a wide range of experience with project manager positions. I have had the opportunity to work on many projects that required data entry My core competency is to oversee a project and manage many members. I am seeking opportunities to build establish a company and to grow within the company. I am very responsible person and guarantee the completion of projects on time if not sooner. If given an opportunity I can prove that I can deliver the quality of work that one may be looking for. Most of my work has been in the medical data entry field, writing and managing of many contractors online and offline. I have experience and training in all programs within the Microsoft Office program. This will include Excel, Access and powerpoint. I have had some experience in website design and building. I am in the process of building a couple websites at this time for a quarter of the price that one would pay a professional website builder. All work is guaranteed. My goal is to become successful in the online work environment. I am very driven and would appreciate any opportunity to show one the work that I can do. I have worked in the healthcare field for many years as well. I would like to become successful in working contracts through the o'desk platform for the future. Working from home enables me to be productive and obtain opportunities that are not available in my area.

$16.67 /hr
2,018 hours
4.96
Valentina D.

Valentina D.

Blogger, Copywriter, Research Data Entry Specialis...

Italy - Last active: 2 days ago - Tests: 3

I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

$25.00 /hr
4,602 hours
5.00
Chao C.

Chao C. Agency Contractor

China Business Consultant / Chinese Marketing Expe...

China - Last active: 3 days ago - Tests: 10 - Portfolio: 18

★WHAT DO I DO? I help businesses, from startups to big names develop optimal solutions for entry and growth in the China market. ※Understanding the China/Chinese market is a challenging task.※ No matter you are considering entering the China market with little or no knowledge about China or you had an established presence in China already, You might need help. The following titles are given by my clients: *China Business Consultant *China Marketing Expert, *Professional Chinese Translator/Copywriter, *China Representative, *Chinese Market Researcher, *eCommerce Website Project Manager, *Global Digital Marketer... ★WHY SHOULD YOU HIRE ME? * 16 years China marketing experience * 12 years Digital Marketing experience, Chinese SEO + SMM, China PPC * China Business Consulting on various sectors and industries. * Internet Entrepreneur with successful experience and learned lessons from failures. * Working under diversified environment and can handle different Chinese cultures. * Had been worked in Shanghai, Hangzhou, Beijing, Guangzhou and Hongkong. ★WHAT'S IN IT FOR YOU? * Easy to Communicate, Quick Response * I had served 1000+ global clients on translation and consulting business * You will get market insights quickly through affordable, but effective methods * You can establish your local presence with ease * You can get truly local Chinese website, suitable to the China market * Your digital marketing will be in the right hands in a long-run, either PPC, SEO or SMM. ★WHAT SERVICES? * China Market Research * Sourcing from China & Exporting to China * Industry Analysis * Feasibility Studies * Market Entry Strategy * Website Localization * Website Development * eCommerce Web Design * Translation & Copywriting * China internet marketing

Groups: oTranslators
Associated with: SinoStep China Consulting
$49.99 /hr
2,497 hours
4.96
Bilyana Y.

Bilyana Y. Agency Contractor

Responsible & creative project manager, experience...

Bulgaria - Last active: 23 hours ago - Tests: 18 - Portfolio: 7

Striving for perfection in all my work and daily tasks. Master degree in economics-marketing and business. Experience in the business activities available. My strenghts are accuracy and hard working. My main interest are Internet research, SEO, web applications QA. Creative and self motivated person well managing working in team. I'm also a creative video producer and editor with excellent eye for details and great in reaching tough deadlines. I would like to apply for the following positions: web administrator, video producer and editor, QA for business and marketing applications, sales and customer support manager; business consultant

Associated with: INJ
$14.44 /hr
5,449 hours
4.99
Muhammad M.

Muhammad M.

Project Manager, Ecommerce Consultant, Web Designe...

Egypt - Last active: 2 months ago - Tests: 3

Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

$15.00 /hr
2,088 hours
5.00