Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.
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I am a versatile worker. Willing to accept new challenges and very eager to learn to gain new experiences. At the early age of 16 y/o I began to acquire and develop the ff. skills: - Data Encoding - Document and Spreadsheet/ MS Word and Spreadsheet - MS Powerpoint - Financial Report Presentation - Accounting - Audit - Bookkeeping - Translation from Filipino to English and vice versa - Dropbox And from this past three years working online, I acquire many experiences such as: - Web and or Internet Research - Data Mining - Google Document and Spreadsheet Entry - OneDrive Document and Spreadsheet Entry - Zendesk - Non-voice Customer Service (Email handling) - Lead Generation - Contact Finding - Cross-Checking Spreadsheet Files - Request Verification - Contact Verification
I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.
Over the last 12 years, I have developed & design a wide range of applications including websites using PHP, and MySQL including sites for startup companies and small businesses. My core competency lies in complete end-end management of a new website development project, and opportunities to build websites from the ground up for you or your business. I am here to get good work in field of web Development specially in PHP/Mysql /HTML/AJAX/JOOMLA/ZenCart/Symfony/FaceBook API/MLM/Web/Zend/ Cakephp/Moodle/Drupal/ROR services(SOAP)/CakePHP/CodeIgniter/Twitter API.Google word Api, Msn Ad center Api etc.
-- English description -- (mini-cover-letter en Español más abajo) Over the last years I've worked in product management and development, quality control, business analysis, online marketing and website development, across industries such as banking/insurance, entertainment and tourism. Currently available for part-time collaborations only. And how can I help you? Here are some examples: • Creating a website for your business, and helping with its design and/or customization; • Helping you with content quality; • Search Engine Optimization (SEO); • Help you start off your presence across different social networks, manage the networks and/or establish a basic plan to increase awareness; • Help you translate your website, specific content and/or writing original text (English, Spanish and/or Portuguese); • Help you optimize (or simplify) processes that you might have; • Etc.; I've never used oDesk proactively, btw. Given my current availability and skills, I'd say I'm indicated to help out small+new businesses (validating the idea, kicking it off, analyzing data and/or optimizing processes). And because I've co-founded a company myself, I know tools and methods to keep your fixed costs pretty close to zero. Having doubts whether I'm the right person for the job? No worries, we can simply schedule a chat (or a coffee, if you're in Lisbon). --- Soy Pedro y vivo en Lisboa. Divido mi tiempo entre mis propios proyectos y trabajos específicos para otras entidades. Aunque no sea programador, conozco suficientemente a Wordpress para sacarle el mínimo jugo a una web (plugins de seguridad, optimización SEO, alguna personalización en CSS, etc.), además de escribir (en portugués y castellano) hace años para varias webs en optimización de textos, administración y mantenimiento de Redes Sociales, etc. También trabajé en apoyo al cliente (como control de fraudes y más tarde en análisis y optimización) para una web de alojamientos de corta estancia, dedicada a los clientes de habla hispana. Trabajo frecuentemente con spreadsheets (la mayoría, Google Docs, aunque conozco lo correspondiente de Microsoft: Excel, Word, etc.). Puedo decir que mi mayor fuerza en este tipo de tareas es encontrar formas de "llegar del punto A al B". En términos de disponibilidad: me interesa más un trabajo part-time porque necesito tiempo para mis propios proyectos. Si tiene alguna duda sobre si soy la persona correcta para su proyecto, igual podemos hablar en Skype u otro canal. Gracias por leer.
Courtney P. Agency Contractor
High End Web Design and Development Agency. - New websites develpoemnt - Websites redesign, Design, Graphic Design - E-commerce and online stores - Wordpress, Joomla, Magento, Drupal, python and much more. - Responsive Design - Mobile Apps - Api intergration - HTML5 Animation, Flash Animation - HTML5, HTML, PHP, jQuery, XML - JPG, Photoshop - QA Testing / Debugging - Bitcoin Integration Hosting & Security - Website Files and Database Hosting - Security Testing - Cryptography - TCP/IP Full Service Internet Marketing Company and Professional SEO Services - Improve your business online visibility - Grow your brand trust and credibility - Increase your website conversion - Get more traffic to your business website
If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due diligence and have a keen eye for details. I am able to communicate fluently in English, written and orally; delivering quality and on time. I am a problem solver who believes that the quality of the service I deliver reflects my professional work ethics. I have listed some of my areas of expertise below: Data Entry Microsoft Office Suite Customer Service E-mail Handling Calender Management Internet Research Invoicing & Inventory Academic Writing Report Writing Copy Writing Social Media Monitoring Customer Service
Archie M. Agency Contractor
Do not be afraid to pay for quality. In reality with most things, you sincerely do get what you pay for. SATISFACTION GUARANTEED! So why wait, click the green CONTACT button in the upper right to inquire about my affordable rates. My rates are always negotiable to tailor your needs. Get that JOB DONE and get that right FREELANCER(s) Let us talk TODAY. Agency https://www.odesk.com/companies/Contact-Center-Support-Outsourcing-Agency_~018f391151ede92564 I LOVE ISRAEL!
For the past 4 years, I have handled different tasks as a service provider. I have implemented linkbuilding campaigns that helped in improving online business of my clients. To grow as a person and to provide the best quality of service are the goals I have set for myself. I have developed from a simple personal virtual assistant to a SEO/ linkbuilder. I am also competent in Social Media Marketing Skills which, I think is really helpful in this ever-changing internet trend. I can provide you quality services for your business. I also have a wide experience in the following areas: Article submission, Article spinning (using a software), Social bookmarking, Website Updating, Directory Submission, Web 2.0 promotion, Reputation Marketing, Mailchimp Ezine, Aweber, Zendesk and numerous other Administrative tasks.