Over the past 6 years I have been with the B.P.O. industry, specifically supporting DSL connectivity, from modem support and GUI configurations of different brands of modem and networking. I am also a current team lead of a
Over the past 6 years I have been with the B.P.O. industry, specifically supporting DSL connectivity, from modem support and GUI configurations of different brands of modem and networking. I am also a current team lead of a team consisting of 15-20 tech/sales representatives. The account supports Microsoft Office on both OS Windows and Macintosh.
I have developed a wide range of skills from technical troubleshooting of a network or troubleshooting of any concerns relating to MS Office software . This skill set also includes staffing, scheduling, coaching agents towards excellence, manning the queue, managing and analyzing metrics, call calibrations with QA and clients, action planning and root cause analysis. I am seeking to work online at home and be in the customer service, help desk, sales, or technical field of industry. Basic knowledge on Six-Sigma Defect Reduction(White Belt).
I have also handled a team who supports Microsoft Online Services such as Outlook.com, Office Web Apps, One Drive, One Note, etc. This team basically uses online interaction through chat.I take responsibility for driving excellent results on customer service, resolution, KPI's, sales revenues and develop top talents.
Presentation skills, researching skills and Help Desk environment is pretty much a day to day experience in the office.
With this experience, I can certainly offer great strength on being able to learn and adapt to a fast paced environment and can pretty much handle difficult challenges of day to day tasks and targets.
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