Six years of credit risk management, being able to handle all kinds of delinquent account states. I was responsible for offering payment incentives and give customer service to delinquent card holders As an experienced banking professional, I would like to work in a reputable company where in I can continue my career. I would be making use of my past years of experience in performing my job/duties at its best.
Live, eat, and breath for customer satisfaction, We all know business growth and success comes from satisfied customer. I have experience working over the phone as a dispatcher/ customer rep for Time Warner cable. From them I learned how personality and voice tone can be the difference from keeping a customer or losing them to a competitor. I took those skills and moved to Hertz rental cars, direct face to face contact with customers as a rental return agent. Hertz, one of the worlds largest and reputable rental car agencies had tedious training, Teaching skills to up sell and bring in higher revenues , to doing whatever it takes to make sure every guest will walk away with a smile. I have since then taken my skills learned and passion for customer service and sales to working for my self as a retailer on Amazon.com. Marketing, product sales, and customer satisfaction are the top factors that have helped me become successful as a retailer on on of the worlds largest online retail sites. My goal is to continue learning new steps and techniques to better my self in all aspects.
My objective as an applicant is to be able to acquire a job that will enhance my professional skills and be able share what I have learned from the different companies that I have work with. I've been into call center industry for over 6 years and I've developed my skill as a Customer Service Representative. Also, I worked as a Back Office Support Staff. My main responsibility is to make sure that the payments from the customers were posted on their account before the month ends. I was able to developed my typing skills since we have a lot to post on the ledger and I am supposed to meet the monthly deadline. Also, I need to update the client with the daily posting of checks by sending her a tracker of the checks that came in on a daily basis.
I am a graduate of AB Psychology at The National Teachers' College in Manila Philippines. For four years I have taught as an Assistant Instructor in a Kumon center where my students have had the most improvements in a matter of six months. I also have a three year experience in the BPO industry wherein I have worked as a Sales Representative, a Technical Support Representative and an Outbound Services Representative. I am currently employed in a Fortune 500 company situated in Manila, Philippines. I had a nine month experience as a Sales Representative answering general inquiries, updating customer information in the database, upselling of product being endorsed and also doing referrals to different departments within the process. After that I got hires as a Technical Support Representative catering to internet services. My responsibilities included troubleshooting of basic connection issues, answering general inquiries, referrals to different departments as well as discussion of billing inquiries as well as product information and updating of customer data. I was also in charge of creating reports for connection issues in the area and issuance of tickets forwarded to field workers. I also process endorsements to Level 2 representatives in cases which cannot be resolved with basic troubleshooting. I am currently employed in a Fortune 100 company, and is a part of a group in charge of market research,
I'm friendly and patient and I love to work in the customer care industry. I'm currently working for Tracfone Wireless as a customer care representative and I assist customers in a number of different issues they may have with their phones. I strive to provide the best service to my customers when they call in, because I want them to feel pleased and satisfied when they get off the line with me. My goal is learn more and grow in the customer care industry, because helping people is what I love!
Thank you for visiting my profile. My goal is to find online work for me and develope long term relationship with a reputable organization. I have been working in Telenor Pakistan a leading Telco in Pakistan as a customer care representative for a year. And now i am looking forward for a similar role online. Duties in my recent job included: - Taking inbound calls - Responding to customer emails - Handling multiple web based applications to provide customers with accurate information - Making productivity reports on exel at shift end and share with management I possess task oriented personality and i am very good at meeting deadlines. Most importantly i have a very reliable and fast internet connection with the latest computer.
As a Customer Service Representative, I have the ability to resolve customer service issues. By doing so, I maintain the following: Resolve product or service problems by clarifying the customer's complaints/issues; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow-up to ensure resolution. I have what it takes to ensure that the task that I do is resolved to the best of my ability. I have years of experience in the similar role.