I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a BPO industry. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. My objectives are to bring a professional attitude and excel in the projects that I am working on. I poses a great work ethic and am dedicated to the job that I am working on. I hope to work with a company that provides me with growth opportunities that correspond to my skill set. I am conveniently located in Central America, so the time difference is not a problem. Currently I am 2 hours behind EST and 1hr ahead of PDT. My location provides me with flexibility to cover many different time zones and shifts. My focus is to get the job done right on the first try. I always come forth with a positive attitude in order to make sure I give 110% of me on everything that I do. I am determined to show you my full potential and am willing to go the extra mile. All I need is that one opportunity so that I can prove it to you. As far as my experience goes, I have worked in the customer service industry for over three years now. I will provide my own headset and computer with a high speed internet connection. Thank you for taking the time to look at my portfolio and I look forward to working with you soon.
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6 years solid experience in Top Lean Management for Quality Assurance for Fortune 500 Account My core competency Virtual Assistant to the CEO for 4 years Data Entry Cloud Specialist for Real Estate /Financial Expert Zendesk, Cloud expert Seeking clients to have a long term goal to work as per directives and exceed expectations Responsible for monitoring and evaluating business analyst/customer interactions, coaching (if applicable for Program) and tracking business analyst's measurable delivery of quality customer service to ensure client and Percepta standards are maintained and/or exceeded. Additional responsibilities include process management and providing operational assistance. Duties and Responsibilities Support QA Departmental Objectives • Actively work towards in QA Department goals and implementation of processes • Promote teamwork within the department and throughout the site • Support all center and client communications • As required, participate in calibration sessions and meetings with QA partners such as Training and Operations • Maintain files of appropriate documents • Perform general administrative duties as required Evaluation Function • Objectively prepare performance evaluations of business analysts' interactions with customers • Perform the evaluation function in accordance with standards as defined in the QAS Scorecard and Audit Guidelines • Suggest improvements for customer interaction procedures and monitoring methods Training & Development • Conduct one on one coaching sessions with business analysts to deliver QA feedback, as required by program • Participate in the QA Training & Certification Program and other training as required • Complete special projects and developmental opportunities as assigned • Participate in any Operational re-current training and departmental meetings Operations Assistance • QAS will be scheduled to support Operations daily. Responsibilities could include, but are not limited to: • Contact Handling Time • Subject Matter Expert duties-(Operational and Training) • Re-current Training Facilitator • Special Assignments as assigned Process Management • Create process flow diagrams and supporting documentation • Amend and improve processes as needed • Facilitate business process definition meetings as needed in support of process management and assist with the implementation of process changes • Conduct process validations using departmental validation procedures Miscellaneous • Complete additional training courses as determined by Management. • Work on activities and/or projects as requested by Management. • Adhere to all aspects of the ISO and Quality Standards. • Represent calibration in a professional manner, both internally as well as with outside organizations.
My objective is to deliver the most proficient online service to clients to the best of my ability. I've worked as an Executive Assistant, for the German Executive Officer of Sofitel (5 star hotel in my country). I have more than 20 relative years of experience performing Executive Secretarial and Administrative Assistant functions and more than 20 years experience doing Customer Care functions. I always see to it that I maintain a positive mental attitude towards work and life in general.
I have been working in the BPO industry for over 7 years and I have learned a lot of things and developed several skills in which I am sure that I can use if given the opportunity to get hired to do simple to complex tasks. With my entire working history, I have enhanced my skills in Inbound Customer Service and Outbound Sales and I am willing to be trained for other available field of works and I am ready to grab opportunities for home based jobs.
Having been previously employed in a few organizations Such as Sutherland Global Services, Accent Marketing Jamaica and Xerox as Customer Service Representative. Over the past 7 years I have demonstrated competency to work independently and with a high degree of self motivation in demanding and challenging environments. I have unsurpassed interpersonal, teambuilding, and multi-tasking skills. I am a solid communicator and a results-driven achiever with an adept ability to master new concepts quickly. I have as a result of my years in customer service a sound knowledge of customer relations and excellent customer service techniques and practices. I assisted customers via phone, emails and live chats with their query in regards to issues such as billing, troubleshooting internet and cable along with their phones. I am currently at the University of the West Indies pursuing my Bachelors in Social Sciences. I will be a great asset to your company.
*Customer satisfaction is my priority. * I am a versatile specialist in customer service, email handling, chat and technical support.My experience in customer and administrative support industry has taught me how to meet and exceed each customer’s expectations. * I am well capable with interacting with all kinds of customer since one my area of specialty is psychology. * I have assisted all types of customers in all types of settings such as answering inquiries, assisting clients with refunds, returns and credits,order processing, order cancellation, helping clients resolve their complaints and concerns. * I have a background for basic trouble shooting and some knowledge about marketing strategies. * I am confident that I can offer my employer and the company the customer service, communication and problem solving skills they are seeking. * I do have an experience with Zendesk, liveperson and customer CRM and I am willing to work night shift and holidays, whatever the work demands of me will be okay. I will do my utmost best at any job I get. *I have worked in the customer service/support industry for more than 2 years and I assure you that I have delivered a great quality of work to all of my clients/company. *Characteristics and Skills -Strong in English writing skills, vocabulary and word choices for customer -Proactively solve problems -Extremely organized -Fast learner and able to follow direction preciously
I've been working in a call center for more than 11 years and I've been working in an Australian account for 3 years now. Handling customers who have so many questions regarding their account, complaining about how they are being charge and not to mention doing some up-selling at times is my edge among other applicants for I know i can handle people well. Working on one of Australia’s largest telecommunication company is not easy to do. If I have to further escalate the matter I will not hesitate to do it just to meet the customer’s satisfaction. And to add on that , I was able to handle financial account for 8 years. I had a chance to deal and handle stock holders and shareholders of top companies in the USA who wants to know what the status of their stocks in the market is. In addition, I have an experience with virtual assistance, sales , telemarketing and appointment settings
I have been in the Business Process Outsourcing industry for over six years handling customer service management and technical support with over four years of people management experience. I started as a first-line billing and troubleshooting advisor and continuously went up the ladder until I became an Operations Supervisor. I've handled numerous campaigns and accounts from the US: Cable TV provider, Telco account, internet service provider and email support for a ride-sharing app. Most of these accounts were start up campaigns and I also participated in starting up a whole site which eventually led their sister sites in performance and bottom line results. Education: University of the Philippines Bachelor of Arts (BA), Sociology, 2004 - 2008 Grade: Graduated with Honours Proficiencies: • Technical & Process writing • Client Services • Timecard/Billed Hours • Operations and Relationship Management • Quality Assurance • Coaching and Performance Management • Schedule Forecasting and Occupancy • Microsoft Office products including Word, Excel (vlookups, etc.), and Outlook • IEX • NICE • CMS • ZenDesk • Oracle • Citrix • Google Sheets • Google Docs • Other Google Apps
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within Help Desk Support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
I have different skills and qualities like honesty, integrity, time management, and devotion toward work. It will aid me to bring my company along the path of success. I have undergone various situations so I know how to work in different circumstances.I know how to clarify the doubts of my client.I can understand their requirements. I can work in any condition. My experience guides me in such situations.