I have worked in Customer Support for over 5 years on a contractual basis. I like getting the job done by any means necessary. This means that I am also an easy learner and things come naturally. I have found that I work best under pressure. I have worked with Zendesk, ring central, five 9, and a couple other platforms. I am very dependable and am currently looking for a long term client.
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Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.
S D. Agency Contractor
- Distance Learning Instructor / - Remote Helpdesk Provider / - Technical Support Specialist / - Content Creation / - Copy Author / Writer / - Q&A; Tester / - General WordPress ADMIN / - Technical / Fiction / Editorial Writing. --> I have a strong desire to find opportunities that will allow me to enrich the lives of others, enabling me to be of service in any and every way that will provide pleasing results for those I serve. My extensive background in the Computing / Internet Technologies fields, along with my years of studies in the areas of Psycology / Human Nature, have positioned me to be extremely well equipped to deliver Top Notch Technical / Customer Support services. --> I am currently blessed with a very flexible schedule, and a primary focus on being Eager to Please. I want to put my finger on the pulse of your exact needs and expectations, focusing all my energy on being exactly what you need me to be, to best serve your needs. I am poised and ready to take on any Short or Long Term employment assignment.
I am a very career driven individual. I am proficient in microsoft xp, word, works, excel and power point. I have provided exceptional customer service, telemarketing, B2B, data entry, help desk, email support, research, and marketing tasks for many work at home companies. I have very good organizational skills and I am also very dependable. I have worked in fraud prevention as an independent contractor and I am looking to expand my horizons while using oDesk and hope to find contract work that suits my needs.
Aaron luigi L. Agency Contractor
I have been in the Customer Service industry for 9 years -- 3 years of which was spent as an Inbound Sales Representative for an online travel agency, 1 year as a Senior Representative mentoring newly hired representatives, 3 years as an Operations Supervisor/Trainer leading a team of 19 agents and making sure that new agents are ready to take on live customer interactions. With my vast experience and series of Customer Service and Supervisory training, I am confident that I can exceed your expectations. The following are training and workshop sessions I have gone through and facilitated: > Delivering the Customer Experience - making sure that approach to the customer is customized depending on their personality type > Diffusing Angry Customers - how to turn a very angry, irate customer to a satisfied customer > Extreme Customer Connection - make the customer feel they are valued through the proper use of empathy and assurance of resolution
A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!
Professional Summary I am an Experienced Sales Consultant, Retention Agent, Customer Service Representative, Customer Support, Facebook Lead Generation Specialist with skills in leading the team and the organization. Manages time perfectly meeting what is required and what is necessary for the benefit of the company. Proven ability to produce numbers, managing accounts and converting leads into sales. Objective To utilize my skills and knowledge in the interest of the organization and secure a bright future in the field of sales and marketing. To also obtain a role in which my experience, knowledge and creativity can be utilized and nurtured. Skills - Remarkable ability to analyze and solve problems - In-depth knowledge when it comes to retention - Broad knowledge in call handling, objection handling and in sales - Active, energetic, responsible with excellent communication skills - Coach-able, willing to be trained Professional Background Worked for an Independent Business Entrepreneur who owns multiple businesses both passive and active income streams. Companies Registered Guru Training Camp, businessandmarketingmentors.com and Commercialrealestate.academy from July 2014 up to the present. - Handles sales and marketing - Handles support with the use of Zendesk - Answers tickets and solving ticket issues for the client - LeadPage creation - Facebook Messaging as a form of lead generation and sales conversions - Infusionsoft management, orders and billings - Manages 2 accounts inside XenForo and is in-charge of updating the website and uploading mp3's and videos Worked for a Real Estate Broker - Keller Williams Realty - Cold Calling for expired listings - Excel updates for people who decided to put their properties back in the market Worked for LikeModern.com as Sales and Customer Support from July 2,2014 - July 20, 2014 - Sales and Customer Support - Inbound and Outbound sales - Communicates with clients that plans to purchase furniture, lighting and bathroom and outdoors - Converts leads into sales - Retains clients that decides to cancel and upsell the item/items previously ordered Worked for Canada Center for Small Business Financing as Senior Account Manager from June 2013 - December 2013 - Handles business owners that applies for Government grants and loans - Offer online data base to where business owners applies to - Handle objection in regards to business owners having to spend an investment in applying for a loan or grant Worked for Zylun Philippines as a Sales Representative from July – December 2012. -Sales Associate for TriQuest Account that handles sports programs and discount cards. -Sales Representative for Lendio which is a Financial Account that mainly deals with loans and financing. Worked as a Senior Publishing Consultant since February of 2010 in Author Solutions/Xlibris Inc. under iUniverse Publishing Imprint and efficiently handled and performed the following: - Interact and communicate with authors given to me as a lead - Examine all relevant particulars thoroughly pertaining to each and every author - Hitting quota as given by the management month per month - Producing numbers for the team and meeting what is expected - cold calling to authors, outbound sales that wants to publish books and sell marketing services. My quota was $15,000 per month I get 10% commission out of my quota - Consistently hitting my quota for the entire 2 years From March of 2008 to January of 2010 worked as a Retention Agent for Aegis Peoplesupport under Experian (Credit Bureau Account) and performed certain duties and responsibilities like: - Taking incoming calls concerning complaints - To make each costumer believe as to what they are investing for - Take precautionary measures to prevent the customer from canceling accounts - Saving account and up-selling
KickButt VA, Customer Support, Zendesk, Email Marketing, Live Chat If you are looking for a kickbutt virtual assistant, an enthusiastic and reliable customer service agent, an email marketer, a Social Mediamanager or a Live Chat operator, I am your person. I would love to have a permanent position, but would accept short term projects also. Over the last 4 years, I have learned so much working as from home as an independent contractor and as an employee. I have previous experience working as my father's own personal assistant, a voice and non-voice agent, a telemarketer, a zendesk ticket support agent and an order processor. All of these has helped me grow and succeed in the field. I'm well diverse and have been called the Jack-of-all-trades. I'm a very hardworking individual, dedicated, goal-driven, and result-oriented with a keen eye to detail. My aim is to help you achieve your business goals through efficient and quality services.
Armi jillian T. Agency Contractor
Over 5 years of combined experience in customer and technical support, sales and marketing, and quality assurance for US Companies. I seek to offer my skills and utilize it in a very competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent service and commitment to work.
Patrick B. Agency Contractor
I am a reliable virtual assistant with experience in Sales, Business Administration, Executive Assistance and French Translation. With my certificate in Projects Administration, I have done some projects locally from initiation to closeout and I learned to prepare progress reports and presentations, coordinate meetings and functions, order and manage supplies, respond to email correspondence and handle inquiries, customer services and agenda management, prioritize and ensure efficient business operations. I am a native French speaker with excellent English communication skills. I have been translating, proofreading and editing at higher level for years now. As a sworn translator since 2009, I have been serving the public in my individual capacity, Translating forms, Word and Excel documents, software and websites. I make use of the English Open Technical Dictionary (eOTD) and the USC/ NATO cataloging concepts.