Process improvement Freelancers

Browse Process improvement job posts for project examples or post your job on oDesk for free!

Process improvement Job Cost Overview

Typical total cost of oDesk Process improvement projects based on completed and fixed-price jobs.

oDesk Process improvement Jobs Completed Quarterly

On average, 11 Process improvement projects are completed every quarter on oDesk.


Time to Complete oDesk Process improvement Jobs

Time needed to complete a Process improvement project on oDesk.

Average Process improvement Freelancer Feedback Score

Process improvement oDesk freelancers typically receive a client rating of 4.82.

Last updated: April 1, 2015

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Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Agency Manager / Software Engineer

Philippines - Last active: 1 month ago - Tests: 3 - Portfolio: 1

An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. My past working experience is with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., with mastery in Objective C, XCode, Mac OS, Ubuntu and Fedora distributions, BASH, and Perl scripting, respectively. Through concurrent experience with HardShop Labs, LLC, I have timely and time-tested experience in technical, management, staff, and business leadership of SEO practitioners that deliver Quality Backlink Building and Article Writing. I also have highly-competent skills in PHP, HTML, MySQL, and Site Administration.

Associated with: Deethur Outsource
$35.00 /hr
1,272 hours
Carl McDonagh

Carl McDonagh

UK Based Telesales, Lead Generator and Marketing A...

United Kingdom - Last active: 1 day ago - Tests: 26

UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

$30.00 /hr
1,664 hours
Michael C.

Michael C. Agency Contractor

Operations Manager, Project Manager, Six Sigma Mas...

Philippines - Last active: 11 days ago - Tests: 24 - Portfolio: 4

Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

$22.22 /hr
6,943 hours
Richard C.

Richard C. Agency Contractor

Customer Management Expert with 12 years Experienc...

Philippines - Last active: 11/21/2014 - Tests: 13 - Portfolio: 3

An Accomplished Management Professional specializing in Outsourcing, Business Systems Integration and Administration, Customer Relations Management, Process Improvement and Service Delivery Management. Experienced and qualified in several areas of corporate governance and ICT. Six Sigma and COPC Certified. Providing impeccable outsourced services worldwide that leverages on years of experience gained first-hand from some of the most reputable companies around the globe, like T-Mobile, Capital One and Expedia Travel. Services offered: Project Management Cloud Services Integration Zendesk Help Desk Ticketing Implementation Cloud Automatic Call Distribution Skype Business Integration Outsourcing Strategy Consultation Contact Center Management Services Quality Assurance Six Sigma Process Improvement Business Development and Organization, Virtual Support Presentations Website Creation Creative Writing/Proofing and Editing/language work

Associated with: people_depot
$11.11 /hr
1,367 hours
Gilbert D.

Gilbert D. Agency Contractor

Project Manager - Quality Analyst - Sales and Cust...

Philippines - Last active: 09/28/2014 - Tests: 3 - Portfolio: 1

I'm an experienced Quality Analyst from a reputable Call Center in the Philippines. As a Quality Analyst, I ensure that business processes are followed and that exceptional customer service is provided by the reps I work with, in every line of business they serve. I have very good oral and written communication, have excellent typing, transcription, and writing skills. I am also adept in managing teams - setting goals, measuring performance, analyzing key areas of improvement, creating action plans, and providing motivational coaching to improve overall team individual and overall performance. I am proficient in MS Excel and in creating data reports, and have created several types of evaluation forms and reporting templates. I'm looking forward to be part of an organization that I can contribute to and benefit from my skills.

$5.56 /hr
277 hours
Michelle Ramos

Michelle Ramos

Virtual Assistant

Philippines - Last active: 15 hours ago - Tests: 3

My fluency with English uniquely qualifies me to work with any business interests that rely upon the English language. Not only have I been speaking English my whole life, but for the past few years I have been teaching spoken and written English to non-native speakers. As an English trainer, my training goes beyond the scope of language proficiency to additionally encompass professional and technical business skills. I feel that this grasp of fluent English as it applies to the modern professional business environment makes me a valuable asset to potential employers. As well as having a firm command of English grammar and syntax – and an extensive vocabulary – my accent is indistinguishable from a native American English speaker. In short, the services I am able to provide are virtually identical to, if not better than, those offered in the United States. The principal difference, of course, is that my services are available for much cheaper.

$6.67 /hr
6,466 hours


Entrepreneur (ERP Tech Sales - Business Intelligen...

Pakistan - Last active: 08/05/2014 - Tests: 5

Working as the Director Business Development - Middle East of a live chat company which constitutes the tertiary industry, i.e service. The company, LiveAdmins JLT / LLC is among the pioneers in providing live chat services for the last decade. Our prime aim is to offer real-time human presence on the websites of businesses of all kinds and size through our product WebGreeter. It is our claim that with the services we provide, we can enhance the sales conversion rate of different businesses by tending all the visitors and turning them into end consumers. Besides this we highly believe in customer retention, and this can only be done by providing memorable customer experience. Live chat helps to attain ROI and that is the main and foremost expectation of any company. Serving various industries mainly in the US, now we are exploring the Middle-East market majorly U.A.E. Since the surging digital marketing trend in the Emirates, we believe that consumer experience can be taken up to next level by incorporating live chat services and support. It saves time, logistics and it is efficient. With past work experience in the Emirates, my main priority is to discover users for our niche market. Our presence in the U.A.E market is in the flourishing phase, and the positive impact of our direction and interest can be gauged by recently bagged STAR award for being the “Best Online Customer Support Provider in the Middle East” under the patronage of the Ministry of Interior. I want to help in expanding this transnational knowledge, by offering unique support to different industries. I want to spread the pragmatic mode of communication and support to every nook and corner of industries of many kinds. Unleashing the power of knowledge and its usefulness in diversified industries is our aim and I am going to labor assiduously to see it happening.

$15.00 /hr
0 hours
Mahala B.

Mahala B.

Top Writer, Editor, Marketer and Communicator -

United States - Last active: 12/09/2014 - Tests: 9

I have worked hard to build a successful career as an Inside Sales Professional - Individual Contributor, Manager and Director mainly in software companies in Silicon Valley. Throughout that career, I employed my education and natural facility for communication in many ways. Notable are my abilities in writing scripts for successful sales campaigns, creating presentations for the sales force and for upper management and composing memos for dissemination to a global audience. I have successfully communicated feedback to field marketing and sales departments, product marketing and marketing communications. This allowed adjustment to sales approaches, descriptions of products and services and product updates and roll-outs. Currently, I am enjoying applying those innate and acquired skills to website testing and development and various writing assignments. I am open to tackle new challenges as well as performing at the top of my game in my comfort zone. I am an effective communicator, like to work hard, and take pride in a job well done. I look forward to contributing to your success.

$25.00 /hr
0 hours
Mark Alvin Torres

Mark Alvin Torres

Business Data Analyst

Philippines - Last active: 11/29/2013 - Tests: 8

I never give up easily, I find ways to make my work more interesting and fun to do I also find solutions to the task at hand. I have a passion to learn new things, because this will determine your ability to adapt to the different work styles, so that the scope of my work is not limited to just one. During my 5 years in my 1st and previous company I was able to handle 5 different positions. I started as an agent and worked my way up as a Reporting Analyst, I was able to transition different task such as: -selling/marketing -real-time monitoring -reports generation -database management -platform administration -report analysis/automation I don't have any intention of leaving my 1st company because I want my career to grow and I was finding my desired field of work. Moving from one position to another is a blessing in disguise because of my skill set I was able to move from one position to another. Like I said I never limit myself in just one field of work. I am a finisher and I see to it that from every task that I do I do it with passion. With my current position my goal is to establish stability in-terms of reports, improve processes, share my knowledge on the different tools that I use, learn the ins and outs of the financial back-end support, learn another programming language so that I can use this skills that I will gain to improve the service I give to my company. I was one of the top seller as an agent before, I received a huge amount of incentives as a top performer and maintained my performance. I have was able to support different accounts with their platforms as a tier 2 tech support, we support around 35 applications. I have fully automated a report from my previous company from harvesting of data, to report creation, distribution of the report via email and archiving the report. All of this is done without manual intervention and with the system that I have created its 100% error free. I have streamlined the reports and improved processes from my last post, I have created performance report using excel and from different platforms. With this report the Managers were able to identify the performance level of their associates along with their team and region of support. Also from this report I have made recommendation as to how to manage their team and improve some of their processes. I have also created countless adhoc reports for the 4 teams that I was supporting, and on each report that I have created my target audience was pleased with the solution, analysis and suggestions that I have provided to them.

$11.11 /hr
0 hours
Andre Whitehorne

Andre Whitehorne

Jamaica - Last active: 2 months ago - Tests: 3

For the past 5 years I've been working within a technical support contact center. During this time, I had various rolls ranging from engagement specialist to engagement coach. As a result of my commitment to improving the customer service experience I was able to implement and improve several business processes and I was awards for innovation and consistent performance several times. Through years’ of providing support I became an expert at operating and troubleshooting most consumer electronics LED TV's, D-SLR cameras, Home Entertainment systems, Digital Surveillance, and a range of other products. I also have an excellent working knowledge of Microsoft Office, Adobe Creative Suite, IEX Workforce Management and Interactive Intelligence Solutions. In a constantly changing environment I have constantly instilled a shared enthusiastic commitment to customer service as a key driver in a company's success. My approach is to lead by example and ensure that all security, quality and operational policies are maintained while focusing on growth through positive customer service interactions. That will be my ultimate contribution to your company.

$18.00 /hr
0 hours