A professional, hardworking and result- oriented individual with 8 years of experience in the Business Process Outsourcing industry. Outstanding track record in handling both inbound and outbound transactions for B2C, B2B, Technical, Lead Generation Accounts and E- Commerce both as an agent and a Team Manager. Knowledgeable in MS Office Applications- PowerPoint, Word and Excel. Effective in doing internet research and applications. Very flexible, easily adapts to different types of environment, reliable and works with minimal supervision. A person who is open to engaging into any kind of job that would fit my qualifications and a guarantee is given that you will receive very desirable and high- quality results.
Account Management Job Cost Overview
Typical total cost of oDesk Account Management projects based on completed and fixed-price jobs.
oDesk Account Management Jobs Completed Quarterly
On average, 44 Account Management projects are completed every quarter on oDesk.
Time to Complete oDesk Account Management Jobs
Time needed to complete a Account Management project on oDesk.
Average Account Management Freelancer Feedback Score
Account Management oDesk freelancers typically receive a client rating of 4.60.
I am Jake Cleff M. Gacho a graduate of Bachelor of Science in Business Administration at St. Catherines College Carcar City,Cebu.My Business trainings and other general education courses have prepared me to be a productive worker who can adopt to different types of office environment to work efficiently and to communicate effectively.In addition my thorough On The Job Training at Katipunan Bank Carcar Branch Under Mr. Dominador S. Rojo Jr(Branch Manager) has provided me with the knowledge and skills needed.
"Get and stay out of your comfort zone." - Bob Parsons GoDaddy.com CEO No other advice has stuck with me more than this quote from a blog I read many years ago now. It changed the way I approach my life, my career. As humans we are prone to reach for our security blanket, to find our comfort zone and stay in it. If you want to grow as a person, to see your full potential though, you need to push yourself. Take chances and be all that you can be. In June of 2001 after completing my Computer Service Technician Diploma from Burridge Campus I began my professional career as an Internet industry professional in the domain name/webhosting/web design/SEO industry. Specializing in sales, support, account management, project management, and leadership for nine and a half years. In June of 2011 I stepped out of my comfort zone and began the second stage of my career, this time in the automotive industry, selling new and pre-owned vehicles for Toyota. In addition to this I help build our social media presence, help manage our company website, assists with on-air radio promotions, and am a founding member of our Health and Safety Committee. In addition to my employment experience, I felt I needed more. I wanted to experience and learn more so I decided to use my people and leadership skills for a good cause. From February of 2011 to July 2012 I was the Chairman (Volunteer) of the Yarmouth Relay For Life Event. Managing a committee of 25-30 volunteers year round in the planning of the annual event. This is the single biggest fundraising event for the Canadian Cancer Society. I am continuously looking to grow as an individual, always seeking opportunities to broaden my knowledge and skills.
My objective in anything I do is to maximize my knowledge and skills in order to reach my highest potential. When it comes to work, I am no different and I work very hard to make my company look great. I refuse to allow my name to be associated with any job gone incomplete or not done well, and I work very hard to be the best in my field. I have ample customer service and successful sales experience, however I will never know everything there is to learn. Accepting this fact motivates me to continue accelling.
I've spent the last 13 years in various sales and management positions for some of the top companies in their industries. During this time, I have developed and honed my skill sets. I have spent the last 3 years gaining international experience working for a renowned executive recruitment firm in the Netherlands. I have come to learn project management, account management and negotiation skills at top levels through dealing with CEO's from blue chip organisations. I owe much of my success to the fantastic mentors that have taught me these skills. Having learned from a million dollar biller, the in and outs of executive recruitment, I can transfer this knowledge to help you in any of your sales and management needs.
Fluent in English and French. Master's degree in Quality Management Long experience in customer service, quality assurance and translation. My focus: Customer satisfaction (the client is KING) My strengths: Flexibility, good education, excellent geographic location and over 7 years of professional experience. I look forward to work with you and contribute to your professional success.
I am a finance graduate of the US and I also have a full time experience working for the hedge fund firm in the US. I have also worked more than 3 years as a freelance finance, business and IT consultant. As a business analyst, I provide detailed business & market analysis and investment valuation reports covering all aspects of businesses, ranging from budgeting to finance and from operations management to statistical analysis. My portfolio of expertise includes writing business plans, conducting financial modelling, book keeping, statistical analysis, survey reports, economic valuation, and portfolio management. All the work I provide use proper citation and use data gathered only from authentic and credible sources. I prefer using databases of World Bank, CIA, World Resources Institute, United Nations Statistical Database, U.S. Census Bureau, Bloomberg, and Yahoo websites for data collection. In last one year, as an independent contractor, I have done a number of assignments and projects on finance and market analysis of firms operating in the US. I have also created financial models of local and international companies. I have done in-depth financial and market analysis of Wal-Mart, Kroger, Starbucks, Unilever, Bank of America, Sainsburry, Pepsi, Apple, General Motors, Nissan, Gerber and Genuine Parts Company. I have also completed a number of research projects involving complex regression and statistical analysis. For financial data analysis, I primarily use MS Excel, SPSS, R and OpenOffice Calc. For book keeping purpose, I work in Quickbooks and Simply Accounting. I have also done a couple of projects related to eCommerce, especially related to networking and cyber security. I have sound knowledge of databases (Access, MySQL, Oracle & Base) and content management systems (Wordpress). Academically, I am a finance graduate of the US and a candidate for the CFA-Level-2 exam. I regularly take online courses/classes to keep myself updated with the latest research and discoveries.
1. Handled 10 Team Managers and 12 Coaches with a total of 50 to 180 call center agents 2. 4 years’ experience in handling customer either technical and non-technical support/accounts 3. Proficient use of MS Word, PowerPoint, Excel, Adobe Photoshop, Dreamweaver and MS Outlook 4. Excellent communication, interpersonal, organizational, and leadership skills 5. Exceptional versatility and flexibility with the ability to manage multiple tasks in a pressured environment 6. Dedication and drive as a hard-working individual 7. Sales and Incentive driven 8. Berlitz Assessment Passer 9. Provided training to new employees 10. Conducted training on new hires for MS Microsoft Applications enhancement and other job related topics 11. Created workshops and planning for team building and recreational activities 12. Created and taught training classes for various soft skills 13. Conducted initial interviews to applicants 14. Conducted new hire orientation 15 Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical projects 16. Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and basic maintenance for databases 17. Served as a liaison between clients and staff to resolve clients problems and implement long and short term solutions 18. Provides good service in answering customers and clients queries 19. Provides correct billing information and bills customer correctly 20. Exceptional troubleshooting skills either working on accounting software or other Microsoft components
My goal is to obtain a position as a valuable team member in a people-oriented organization where I can maximize my customer-service and social media marketing experience. As a social media expert, I am responsible for managing and delivering all social media activities for clients and internal social media. In this highly visible role, I was able to “own” social media delivering positive results to our client. I am also an experienced customer service team leader and have worked with various CRM platforms including Zendesk and Salesforce. I always aim to become an asset in every company I work with and I make it a point to deliver NOTHING BUT HIGH QUALITY WORK!
To undertake tasks and assignments that will enable me to learn all the skills I have in order to become an effective and valued employee. To complete all tasks given in order to enhance and broaden my experience and understanding about the company products and services so that I can provide excellent job well done. I enjoy challenges and looking for creative solutions to problems.