Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on oDesk.

2,196

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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Bernadett L.

Bernadett L.

Customer Service/Sales/Marketing/VA/PR/Social Medi...

Philippines - Last active: 2 days ago - Tests: 9

Customer interaction has been a very interesting field for me. I’ve chosen to be the conduit of customers to their desired products or services for 7 years. My experience has given me the ability to find out what the customers need and want, match those with the appropriate product or service, while putting my company’s interest first. I was involved in customer service by helping people find out the telephone numbers that they need and recommending other options in case they don’t get their desired result. Some examples would be customers needing telephone numbers to healthcare establishments, places to dine, re-routing emergency calls to the best response solution possible, or even simply having the ultimate movie experience. Consultative sales and marketing has also been one of my strongest suits. This involved working my way from the grassroots level all the way up to closing a purchase. I loved the whole process of generating leads, consultative selling, and developing accounts. In a short while, I was able to be a consistent top performer. My passion for giving customers what they need paved the way for my stint as a sales team manager, a role that gave me a chance to showcase my mentoring skills. I was able to equip my team with the right selling tools and achieve my sales goals at the same time. On a lighter note, I’ve been through behavioral safety training, compliance safety training, and a rigorous sales academy course. In a nutshell, I’m an achiever because of my high energy, extremely motivated, passionate about my craft, results-driven, a sales and marketing professional, a natural at customer service, an excellent communicator, a leader, an effective presenter, a tactical negotiator, a lover of challenges, and with keen abilities in planning, goal setting, and strategy implementation. Interested? Contact me and let’s be partners.

$15.00 /hr
5,532 hours
4.85
Alan W.

Alan W.

Web Design | Web Development | Logo Design

New Zealand - Last active: 3 days ago - Tests: 5 - Portfolio: 13

I offer a range of graphic design, web design and web development services for my clients. I work hard to provide clients, like you, with the best quality projects. It doesn’t matter if you hire me for a small graphic design job – or a large ecommerce website – I won’t stop work until you’re 100% happy with what I do for you. I maintain strong communication with clients at all times, I know it’s important for you to be kept “in the loop”. I also adhere to all deadlines set, allowing for a smooth workflow on every project I undertake. Web design & development I work with an array of content management systems, including WordPress. To date, I have designed over fifty different websites – including ecommerce websites, corporate sites, and lead generation websites. If you’re looking for a professional, attractive website design built on an easy-to-use CMS, I can help you. Logo design I’ve designed an array of logos for my clients, including logos for ecommerce websites, startup businesses and more. Before commencing work on your logo design, I will consult carefully with you to ensure the design embodies your specific requirements. Typically I will provide you with multiple concepts, allowing you to choose the best design for your business. If you’re looking for a professional logo design that won’t break the bank, let me take care of it for you! Graphic design I have a strong track record of providing my clients with quality graphic designs – from letterheads and business cards, to website concepts and infographics. I have a close eye for detail, I’ll work hard until everything looks the way it should – creating a graphic that you’ll be proud of. No matter how big or small your design task happens to be, I’m your man! If you’re caught in two minds about hiring me, why not check out my feedback? You’ll see pages of positive comments from lots of satisfied clients I’ve worked with in the past. I’d really like the opportunity to work on your project, so get in touch now and let’s discuss your requirements.

$40.00 /hr
433 hours
4.84
Stephen L Vernon

Stephen L Vernon

Experienced writer,actor,voice artist and improv c...

United States - Last active: 12 hours ago - Tests: 7 - Portfolio: 10

I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also a Masters degree in Liberal Studies/Interdisciplinary Studies. I have taught privately, in the NC school system and also as an adjunct professor (during which time I served on various thesis committees). Presently I serve as the Artistic Director of a non-profit theater company.I have also been the co-company manager of an improv comedy group for the last 20 years. I have numerous years experience writing press releases, forming curriculum, training employees, leading group activities and workshops (corporate and public sector) and also managed a retail establishment for 5 years. I am comfortable working as part of a team or on my own, and have a strong work ethic, accompanied by a professional attitude and good time management skills. Along with my "real world" experience, I have been a director of plays and variety shows for over 20 years, and have directed casts of over 100 people on quite a few occasions. I have strong leadership skills, enjoy helping others reach their goals and an active imagination that I enjoy applying to projects. I have also organized several fund raisers and charitable events. Regardless of the work setting, whether customer service, writing, management or performance, I posess the ability to be creative and have relied upon my ability to think "outside the box" to the benefit of myself and my employers. I also have a strong sense of humor (which goes a long way towards avoiding experiencing or causing stress!). I enjoy researching and am a quick study of disciplines that are new to me. I have, for the last 8 years, also been a privately contracted in-bound phone call service agent. I am comfortable dealing with situations that require discretion, and am detail oriented. Please feel free to contact me about "unusual" jobs as well (legal of course!). Thank you for reading my profile, hope to hear from you!

$55.56 /hr
85 hours
5.00
Freddie Van Der Ploeg

Freddie Van Der Ploeg

Bachelor in Commerce

Czech Republic - Last active: 2 days ago - Tests: 4 - Portfolio: 4

My place of stay is in Prague and I can be contacted for part- and/or full-time home based opportunities. My skills are useful to the entrepreneur who seeks some assistance with his/her business. I am also cooperating with other freelancers. In case you would like me to control a whole project feel free to contact me as well. I will hire the designated freelancers myself and for you there will be just one contact. I operate under the name Non-stop Strategy. Freelancers I work with and recommend: Kristina Simkova https://www.odesk.com/users/~0142ad7f4d6c105c30 About me: I gained a lot of experience in customer service as I dealt directly with customers face-to-face, by email and by phone. Applicable values as long-term relationship and increasing customer value are standard concepts to me. I am a quick learner (see my reference of Accenture) and I enjoy developing myself. I work easily with set up structures which I try to make my own, and improve to gain better results. I studied Small Business & Retail Management and in this area I gained a lot of knowledge in the past years. It also makes me the person who thinks about your business by showing keen interest. During my recent projects on oDesk I improved my Office (Microsoft/Google) skills significantly. Other software I work(ed) with are Wordpress, GetResponse, AutoRespond, Mailchimp, SurveyMonkey, Gimp, Audacity and basically all Google products. Feel free to contact me in case you have something to share or want to offer. Thank you for taking the time to read my profile and I am looking forward to start doing business with you. Best Regards, Freddie

$30.00 /hr
4,162 hours
5.00
John F.

John F.

Admin Support

United States - Last active: 7 days ago - Tests: 4

Quality, Integrity, and Respect are what companies and individuals expect to recieve with their product(s). I provide all three with a decade of administrative, technical, and managerial experience. As a bonus, I am self-motivated, a life-long learner, and I have a passion to make great a product! I provide administrative, data, clerical, internet research, and writing expertise. I have a decade of experience in data entry, report writing, and process improvement. I have over five years of managerial duties covering a large operation (1000+ employees). Other skills include a range from project management, consulting, and Microsoft Office. I provide admin support from the basic, to the highly complex. I have, and do conduct simple copy/paste Excel jobs or internet research tasks. However, I also, if you review my porfolio, specialize in creating custom Excel-based programs which ultimately increase efficiency, and reduce overall costs. My experience includes work with PC, Mac, and Google versions of Excel. If you are an individual or small to medium business, I also have experience and certification in business process improvement. If you are looking for ways to minimize defects in your product(s), or eliminate inefficiencies in your daily processes, I can help produce solutions. For my services, I stress quality and communication. The bid prices I submit are fair, yet I am also flexible with clients. I believe that flexibility and communication are two crucial things for an freelancer to have. There are other freelancers out there who will bid such a small fee to get your services. I hope you are wondering what kind of service and quality you will actually be receiving! The bid prices I propose are always based upon the value of the work performed. When it comes to communication, I am open to communicating via Skype, email, text, and phone. Thank you for taking the time to read through my profile. I hope to work for you soon!

$35.00 /hr
12 hours
4.98
Dave Ward

Dave Ward

Business Consultant, Internal Auditor, Risk and In...

United States - Last active: 25 days ago - Tests: 4 - Portfolio: 1

I have an uncanny ability to spot unnecessary and unproductive procedures as well as internal control gaps where losses may occur. I love helping small and medium sized companies grow to the next level using strategic plans, mission statements, and other key communication tools to keep everyone focused on the right goals. My experience includes: Banking Internal Audit Fraud Investigation Federal Regulation Implementation Process Improvement Human Resource Management Project Management System Development Lifecycle Training Manager Budget Preparation Policy/Procedure Development

$33.33 /hr
389 hours
4.98
Muhammad Amin

Muhammad Amin

Project Management, Business Development, SEO,Stat...

United Kingdom - Last active: 3 days ago - Tests: 3 - Portfolio: 2

I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

$35.00 /hr
231 hours
5.00
Mi Persson

Mi Persson

Swedish Translator/Writer/Administrator

South Korea - Last active: 16 days ago - Tests: 7

I am a native Swedish speaker with an excellent grasp of my native language and a high fluency in English, with experience in translating, content writing, research, customer service and sales. I am goal oriented, have good analytical skills and experience in performing under strict deadlines in a fast-paced environment.

$30.00 /hr
1,216 hours
5.00
Eric Baron

Eric Baron

Creative Writer

United States - Last active: 12 hours ago

I'm all about telling stories. My academic background is in English, Economics and Psychology. And as a professionally published writer of fiction and poetry I believe I can help make your content better. Whether it's an assignment, book, website, article or blog, I can help with creating original work or editing what you already have.

$33.00 /hr
38 hours
4.98
Linda Matos

Linda Matos

Customer Service/Appointment Setter

United States - Last active: 1 month ago - Tests: 4

I have over 20 years of experience in the customer service/sales field as a call center specialist. Achieved top producer in sales for your Travel Biz in 2009. Worked with At&t wireless services where I started out as a customer service representative moved up to retention department where my retention rate was very high and advance into technical support as well. I have worked in several fields from customer service to sales, appointment setter, telesales, cold calling, to appointment scheduler for doctors and other companies. I now work from home part-time with STS Capital Ventures as a setter. With my wide variety of experience and expertise I believe I would be a great candidate to work for your company. I am also bilingual English and Spanish. I have a deep passion in helping people in providing the best customer service/sales or in whatever field I work in. I'm self-Motivated, welcome change and challenges and strive to be the best in all I do.

$40.00 /hr
287 hours
5.00