Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Rossella Cantatore

Rossella Cantatore

Travel Planner and Holiday Consultant - Talented V...

Italy - Last active: 1 day ago - Tests: 4

Italian is my native language, but I am fluent in English, both written and spoken. I graduated in Business Communication with perfect marks (110/110). My rates reflect my professional experience and my status at oDesk, so please do not contact with the idea of high quality work for pennies. I hope you will consider me to be your virtual assistant for the following tasks: executive assistance, travel planning, translating between English and Italian, event organization, web research, copywriting, and data entry. I'm a passionate traveler and trustworthy travel planner. I have traveled extensively through Europe and US, Canada and Thailand. I also lived in London for one year, working in customer service for a prestigious hotel chain and a fashion group. I'm expert in web research in order to create any type of customized travel itinerary. I will find the best flights, trains, and buses, based on your specific needs. I’ll also do the legwork to find great hotels and attractions at reasonable rates. I know where to look in order to find the best deals available online. Just give me a budget and your destination and I will find the way to get the best out of it! I currently live in Italy and have been pursuing my career in hospitality, through different roles within four- and five-star hotels: - As a receptionist and Guest Relations Officer, I continuously dealt with customers’ requests. - As an Executive Assistant, I gained much experience in administration and event organization. I also wrote material for for the hotel website, brochures, and press releases. - As a Reservation Agent, I handled both individual and group reservations and supported the event office. My goal is to find you the best possible flights and other arrangements so that you can have the most enjoyable and productive trip possible. Faithfully, Rossella

$16.67 /hr
312 hours
4.99
Tonya D.

Tonya D.

Creative Writer, Blog & Article Writer, Social Med...

United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

$26.67 /hr
2,213 hours
5.00
Shanique F.

Shanique F.

Writer /Web Content (Manager/Editor )/Research Ass...

Jamaica - Last active: 1 day ago - Tests: 5 - Portfolio: 6

Career goal- to be a leader and innovator in the area of Information Communication Technology.The aim is to provide clients with ultimate service, reaching and surpassing their expectations and needs. My experience in various work environments has enabled me to make a client satisfied with what they have invested in. I believe that things don't always have to be done the same way all the time, so i seek creative ways to get the job done, while also getting the best results.

$16.67 /hr
452 hours
4.78
Christian hero A.

Christian hero A.

Telemarketer, Sales, Marketing, and Administration

Philippines - Last active: 2 days ago - Tests: 3 - Portfolio: 2

I am a communications professional who is interested in Sales and Marketing, Customer service, and Administration. As an employee, I seek job openings under, Insurance, Technical support, customer service support, Sales, setting appointments and long term employment. I am willing to be trained, and obtain a position that is fit above aforementioned, in a reputed company, where my skills and knowledge will be enhanced and utilized effectively.

$16.67 /hr
4,374 hours
4.94
Waqas T.

Waqas T.

Online Assistant | SEO | Product Manager | Custome...

Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 15

Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

$15.00 /hr
13,933 hours
4.99
XinYin Qin

XinYin Qin

Translator, Sales/Marketing Expert,MBA,ERP Expert

China - Last active: 1 day ago - Tests: 74 - Portfolio: 59

Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

$20.00 /hr
2,508 hours
4.96
Leiah S.

Leiah S.

Virtual Administrative/Personal Assistant & Real E...

United States - Last active: 1 day ago - Tests: 8

As a polished, efficient, and versatile professional, I have twenty years administrative background ranging from Executive Assistant to Office Manager to Front Office Coordinator. Administratively, I have supported Directors, Presidents, Vice Presidents, Partners and C-Levels at prior companies. As a licensed California Real Estate Agent for the past ten years, I have worked as a Buyer's Agent, Marketing Assistant and Property Manager. I have excellent organization and solid technical skills, and the capabilities to self-manage and complete tasks on time. I have experience with and am very comfortable managing projects. I definitely enjoy technology and learning new things. I hope to hear from you and discuss how I can make an immediate contribution toward the growth of your business!

$25.00 /hr
363 hours
4.94
Dave Ward

Dave Ward

Business Consultant, Internal Auditor, Risk and In...

United States - Last active: 10 days ago - Tests: 4 - Portfolio: 1

I have an uncanny ability to spot unnecessary and unproductive procedures as well as internal control gaps where losses may occur. I love helping small and medium sized companies grow to the next level using strategic plans, mission statements, and other key communication tools to keep everyone focused on the right goals. My experience includes: Banking Internal Audit Fraud Investigation Federal Regulation Implementation Process Improvement Human Resource Management Project Management System Development Lifecycle Training Manager Budget Preparation Policy/Procedure Development

$33.33 /hr
389 hours
4.98
Yda Loraine Bautista

Yda Loraine Bautista

A Passionate Operations/Team Manager and a Robust...

Philippines - Last active: 7 days ago - Tests: 7

What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence  Aggressive and Persuasive Operations Manager  Master Motivator and a Passionate Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Strategic, Effectual and an Exceptional Project Manager  Superb Client Support and Account Management Strategies  Outstanding Organizational and Administrative Skills  Proficient in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability  Owns a desktop computer and a laptop that are used solely for work.  Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband.  Retains 2 other USB sticks/dongles as additional backups.  All work files are cloud backed up.

$16.67 /hr
1,757 hours
5.00
Muhammad Amin

Muhammad Amin

Project Management, Business Development, SEO,Stat...

United Kingdom - Last active: 30 days ago - Tests: 3 - Portfolio: 2

I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

$35.00 /hr
231 hours
5.00