Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Mary Crawford

Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

United States - Last active: 2 days ago - Tests: 16 - Portfolio: 4

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

$15.56 /hr
6,940 hours
5.00
Tonya D.

Tonya D.

Creative Writer, Blog & Article Writer, Social Med...

United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

$26.67 /hr
2,214 hours
5.00
XinYin Qin

XinYin Qin

Translator, Sales/Marketing Expert,MBA,ERP Expert

China - Last active: 2 days ago - Tests: 74 - Portfolio: 59

Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

$20.00 /hr
2,508 hours
4.96
Waqas T.

Waqas T.

Online Assistant | SEO | Product Manager | Custome...

Pakistan - Last active: 2 days ago - Tests: 12 - Portfolio: 15

Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

$15.00 /hr
13,933 hours
4.99
Christian hero A.

Christian hero A.

Telemarketer, Sales, Marketing, and Administration

Philippines - Last active: 3 days ago - Tests: 3 - Portfolio: 2

I am a communications professional who is interested in Sales and Marketing, Customer service, and Administration. As an employee, I seek job openings under, Insurance, Technical support, customer service support, Sales, setting appointments and long term employment. I am willing to be trained, and obtain a position that is fit above aforementioned, in a reputed company, where my skills and knowledge will be enhanced and utilized effectively.

$16.67 /hr
4,374 hours
4.94
Leiah S.

Leiah S.

Virtual Administrative/Personal Assistant & Real E...

United States - Last active: 2 days ago - Tests: 8

As a polished, efficient, and versatile professional, I have twenty years administrative background ranging from Executive Assistant to Office Manager to Front Office Coordinator. Administratively, I have supported Directors, Presidents, Vice Presidents, Partners and C-Levels at prior companies. As a licensed California Real Estate Agent for the past ten years, I have worked as a Buyer's Agent, Marketing Assistant and Property Manager. I have excellent organization and solid technical skills, and the capabilities to self-manage and complete tasks on time. I have experience with and am very comfortable managing projects. I definitely enjoy technology and learning new things. I hope to hear from you and discuss how I can make an immediate contribution toward the growth of your business!

$25.00 /hr
363 hours
4.94
Shanique F.

Shanique F.

Writer /Web Content (Manager/Editor )/Research Ass...

Jamaica - Last active: 2 days ago - Tests: 5 - Portfolio: 6

Career goal- to be a leader and innovator in the area of Information Communication Technology.The aim is to provide clients with ultimate service, reaching and surpassing their expectations and needs. My experience in various work environments has enabled me to make a client satisfied with what they have invested in. I believe that things don't always have to be done the same way all the time, so i seek creative ways to get the job done, while also getting the best results.

$16.67 /hr
452 hours
4.78
Dave Ward

Dave Ward

Business Consultant, Internal Auditor, Risk and In...

United States - Last active: 11 days ago - Tests: 4 - Portfolio: 1

I have an uncanny ability to spot unnecessary and unproductive procedures as well as internal control gaps where losses may occur. I love helping small and medium sized companies grow to the next level using strategic plans, mission statements, and other key communication tools to keep everyone focused on the right goals. My experience includes: Banking Internal Audit Fraud Investigation Federal Regulation Implementation Process Improvement Human Resource Management Project Management System Development Lifecycle Training Manager Budget Preparation Policy/Procedure Development

$33.33 /hr
389 hours
4.98
Sarah K.

Sarah K.

Experienced Researcher / Data Entry /Transcription...

United States - Last active: 21 days ago - Tests: 4

Over the last 9 years, I've completed several long-term web research jobs which included the development of a database of upper management contacts. I have been doing data entry for 8 years. I have 5 years of experience in both long and short transcriptions. I adapt quickly to the various guidelines for each project I am on. Most recently, I have been in charge of a team of 6-9 transcribers. I review their work and send back any corrections that need to be made. I also have extensive experience with Microsoft Word and Excel, Google Docs, and Open Office. I have some experience with Microsoft PowerPoint.

$16.67 /hr
2,655 hours
5.00
Donabelle M.

Donabelle M.

lead gen expert, virtual assistant, call and data...

Philippines - Last active: 1 month ago - Tests: 11

Over the last 15 years, I have developed very good communication, analytical, customer service and leadership skills. This is through my extensive experience in the call center industry as well as over 5 years in a virtual office set-up. This has honed me to be one of the most reliable colleagues by my superiors, as I always aim to be and become a top performer in any task assigned. I strongly feel ODesk has allowed me to share my skills and achieve growth in an environment that requires discipline and internal motivation.

$15.00 /hr
7,719 hours
5.00