Ross Kirwan of Brovio has deep skill sets in deb developments, graphic design and on-line marketing, the newly formed Brovio can offer solutions to businesses small and large that want to bring their company to the next level. Whether companies want a new website, a website redesign, website upgrades, uncreased functionality, graphic design, increased consumer engagement, lead generation, increased conversions, better SEO results or search engine marketing campaigns – Brovio prides itself with delivering strong results while offering excellent customer service which brings clients back time and time again to consult with Brovio for their custom needs.
Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 1,086 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence Aggressive and Persuasive Operations Manager Master Motivator and a Passionate Team Manager Skilled in Teaching, Coaching and Mentoring Methodologies Strategic, Effectual and an Exceptional Project Manager Superb Client Support and Account Management Strategies Outstanding Organizational and Administrative Skills Proficient in efficiency-enhancing workflow/process creation & improvements Expert in Written and Conversational English High Level competency in the latest online/software tools and platforms Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision. Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability Owns a desktop computer and a laptop that are used solely for work. Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband. Retains 2 other USB sticks/dongles as additional backups. All work files are cloud backed up.
4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!
Excellent data management and organization skills--Experience with Database, SQL. Excellent geospatial data analysis skills--ESRI ArcGIS / ERDAS Imagine software. With extensive experience in marketing, social media management, and creative content composition, I am the type of person who will get things done for your business. Email marketing, lead generation, and marketing strategy oversight for start-up companies are other strong points of my toolkit. I am equipped and willing to help you move your marketing strategy forward. Using geospatial analysis to assist in business decision support is a very unique skill that I can use to improve the operations of your business. I have over a decade of sales and customer service/support experience, which I would love to put to work for you. With an acute understanding of mechanical and technical systems, I will fit in to your organization with the ability to understand many processes and products in ways that non-technical persons cannot. In my work experience, I have mastered the art of pleasing customers, and have honed a keen attention to detail. My strong suits are writing, proofreading, editing documents, thinking critically, providing excellent customer service, and selling ideas and products. Please, no cold calling or recruiters.
I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.
Pro-active, forward-thinking, and success driven business professional with 10+ years progressive experience. Up to date with modern administrative practices. Fast efficient, resourceful and knowledgable Offering advanced technical skills in Microsoft Office Suite and other applications/systems, high analytical thinking Providing quick turn around on projects and tasks. I possess excellent verbal and written communication skills and accustomed to working within budgets and meeting deadlines. An NDA is available upon request My impressive skillset includes: - Project Management | Copywriting - Writing | Proofreading | Editing - Time Management | Planning | Organization - Outstanding Verbal | Written communication skills I have also accrued 10 years of help desk experience related to interoffice troubleshooting
I have extensive international experience in multi-faceted roles with a focus on Project Management and Client Relationship Management in online/digital business areas. I have lived in 3 countries and gained very valuable experience in navigating and adjusting different work situations. I am an American citizen living in Orange County, CA for the last 6years. Experience: Project Management Client Management Strong E-commerce & Web Development understanding Freelancer recruitment and management Operation systems & process improvements Technological skills: Teamwork, Basecamp & several proprietary PM & CRM databases; Cpanel; SSL; Magento templates; Survey Monkey; Google Apps for Work Products: Gmail, Drive, Calendar, Hangouts, Constant Contact, MailChimp Experience • Project Management (Agile): Working to agreed timescale, budget and project plan. Progress tracking & reporting. Disseminating information; Managing team members; Quality Control. • Client Relationship Management: Understand & document client needs. Regular client meetings & project reporting. • Start-up Operations: Learning new businesses; setting up PM process flow, internal documentation & communications • Strong E-commerce, Web Development & Digital marketing foundation • Freelancer recruitment and management: Experience at sourcing & recruiting freelancers appropriate for different types of projects and managing their performance, delivery & quality. • System & process improvements: knowledge base updates; re-launch of proprietary CRM systems/website re-launches • Entrepreneur: Proven results in running my own business • Technological skills: Teamwork; Basecamp & several proprietary PM & CRM databases; SSL; Magento; Wordpress; Survey Monkey; Constant Contact; MailChimp, Infusionsoft; Google Apps; Apple; MS Suites • Tech support foundation: A foundation of learning how to probe for the right information & how to support customers
Experienced translator/proofreader. Scientific and technical background. Administrative experience. Fluent in English, Spanish, Italian (mother tongue), Catalan and French. Proven quality, accuracy and efficiency. Results-oriented and mature, responsible and positive. Very good communication skills. I have: • my own computer and internet access • the possibility to work daily Currently working part-time as translation project manager and customer support agent.
English/Danish translator, Children's book illustrator and copywriter. - 100% fluent in Danish and English. - 2 years of SEO, Adwords and copywriting experience. - Have illustrated children's apps, books and mascot designs. I also have customer service experience from my previous job as Danish Support Professional at Convergys. I helped Danish and English Microsoft customers with their subscription and billing issues. The position required outstanding customer service, teamwork skills and knowledge regarding Microsoft Office and Windows 8.1. After spending the first 23 years of my life living in Denmark, I now enjoy living in Ireland with my husband and daughter. Before we settled down in Swords, Co. Dublin, we travelled for a year in Thailand and Malaysia. I worked at an animal shelter and as self-employed copywriter, while my husband was working fulltime as an Adwords consultant. Formal education: AP degree in Commerce Management, Zealand Business College, Campus Næstved, Denmark.
I am native Dutch, but I moved abroad when I was 20 years old, and never looked back. I have been fortunate enough to be able to use the languages I have learned in all my jobs, from hotel receptionist to PA to company directors to client liaison officer for a debt collection agency. I love to use those languages, and am always looking for more ways to help people that need my language skills.