DSL Troubleshooting Job Cost Overview
Typical total cost of oDesk DSL Troubleshooting projects based on completed and fixed-price jobs.
oDesk DSL Troubleshooting Jobs Completed Quarterly
On average, 2 DSL Troubleshooting projects are completed every quarter on oDesk.
Time to Complete oDesk DSL Troubleshooting Jobs
Time needed to complete a DSL Troubleshooting project on oDesk.
Average DSL Troubleshooting Freelancer Feedback Score
DSL Troubleshooting oDesk freelancers typically receive a client rating of 4.80.
DELL ACCOUNT MANAGEMENT II Feb. 7, 2011-Present Handling Small and medium business accounts Manage accounts for customers and follow up Sales Manage metrics of reps such as Revenue and Margin Manage Technical competencies of reps in terms of Clients and Enterprise Send out reports of Agent performance in terms of Revenue and Margin. Conduct training on Desktop, Servers and networking Making sure that reps are motivated in keeping up with the demands of the quota. Handled 15 Filipino Reps and 15 from India. Making sure that both sites are able to meet the goal. TECHNICAL SUPPORT A.) Cybernet Slash Support September 2010-February 2011 Technical support Voice Software support for Roxio products Software installation and troubleshooting Website technical support for Cinemanow Assist in set up of web video streaming and plug in installation B.) Sutherland April 2010-Sept 2010 Sales and Technical support for Broadview IP phone set, maintenance and management C.) Convergy’s Bacolod April 2008-Jan 2010 Worked as a Technical Support for Time Warner Cable Network set up, modem provisioning and wireless set up
More than 4 years of experience in the BPO industry handling accounts in customer service, technical support, sales, e-mail and chat support, level 2 escalations. I am also proficient in MS Office Applications and Google Docs. These competencies along with my conviction to always be at my best, allows me to deliver great results on all given tasks.
I believe that my key strengths, strong technical experience and knowledge will make me a very competitive candidate for the position. I have earned years of experience on Computer Data Processing, Clerical, Secretarial, Customer service duties, Computer troubleshooting, Networking and Technicalities. I also experienced learning and excelling at new technologies as needed from my 8 years of working with different BPO's and Telco Outsourced companies. With skills, experience and expertise in providing Technical Support for troubleshooting computer hardwares, Softwares, networking, mobile phones, and gadgets; Data mining and research; Documentations and Spreadsheet reports; Graphic designs for webpages, flyers, adds and logo creations; Video and audio editing, mixing and mastering; Music and sound instrumentation and Creation; 3D CAD designing and rendering for interior and exterior designs for homes, Offices, Infrastractures or objects through Sketchup with V-ray; CRM Systems Utilization, proficiency with the Sabre System used for Airlines and travel agency operations for bookings and reservations; Billing Systems for telcos, all applied with great Customer Service Skills, professionalism and good communication skills, You will never regret hiring an All-In-One Package freelancer from me.
Joanne Marisse Nolasco Agency Contractor
CAREER OBJECTIVE: My main objective is to provide excellent service, with timely, accurate, and professional results. To obtain a challenging role that would allow me to nurture my skills and abilities while contributing to the company's success and growth. COMPETENCIES: - Experienced customer service professional with excellent oral and written communication skills and more than 5 years related experience in Customer Service, Chat Support, Email Handling, and Technical Support roles. - Experience in trouble shooting and issue resolution through critical thinking and sound decision making. Knowledge in Microsoft based Operating Systems and Microsoft Office with familiarity to VDI, and Citrix.
Beatriz margarita G. Agency Contractor
Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.
Herman Santiago Agency Contractor
100% Job Success I have 2 years of eBay and Amazon account management experience.I can also do product listing, item and price research, Title research, Store Management, S.E.O. I can use several tools like Auctiva, Turbolister, Terapeak and Ivendere but most of my client trusted me with their account. I also have 7 years of technical support, email handling and customer service experience. Expect nothing but quality job from me and rest assured that your business is my business.
My passion lies right at the center of my work- My work, which brings not only tangible results but also makes me realize my true potential. I stand on a solid foundation of professionalism, hard work and smart work attitude. I am pursuing my career as an independent contractor, may it be administrative/ virtual assistance, data entry, web research, customer service, technical support or social media marketing which will give me opportunities to utilize my skills, demonstrate resourcefulness and assume responsibilities.
Over the last 5 years I have worked to deliver great service to my costumers. It requires dedication and hard work to get things done! I am here for you, to help you reach your goals and needs.