With a solid 7 years of experience in a BPO industry as a Customer Support Representative and Email Support, I can say I have developed a deeper understanding of what customer service should be and its importance for every business
With a solid 7 years of experience in a BPO industry as a Customer Support Representative and Email Support, I can say I have developed a deeper understanding of what customer service should be and its importance for every business. Equipped with this experience, I am more than ready to tackle any admin task and customer service related scenarios. I've become a Six Sigma
Yellowbelter that helped me handle all chronic calls and escalations, including workflow process reviews. I believe that it should be enough training to handle different types of customers and how to keep them for a good business. In addition, I've helped train new agents and held a temporary post as a Point of Contact ( POC ).
I've gained familiarity with systems like CRM, Citrix, Telnet, SAP, Talkdesk, Zendesk, Django and Chat Suite, and a bit of knowledge in Salesforce. I'm also proficient with MS Word, Excel, Google Docs, Google Sheets and Outlook.
My typing speed is 45 words per minute with 98% accuracy. I can do web research, data entry and Sketchup.
I have solid experience in Inbound Customer Service, Email Support for B2B, mainly creation of Returns Material Authorization ( RMA ) for faulty returns, Upselling and Cross-selling, Front- End Collections and minor experiences in Telemarketing and Escalations. I'm also currently working part-time outside of oDesk as a Live Chat Operator answering inquiries from patients and medical practitioners.
When working, I have:
Knowledge-- for me this is essential
Work Ethic-- another essential factor
Commitment-- I believe in once you started something you must give 100% and see to it that the task is finished.
Critical Thinking Skills
Most of all, I'm reliable, independent and can work with minimum supervision.
I'm currently writing a fan fiction as part of my hobby.
- $3.50 HOURLY RATE
- 84 HOURS
- LAST ACTIVE
1 PORTFOLIO ITEM