Hi all! My name is Mikael Jenkler and I live in Stockholm (Sweden). I have worked since 1999 actively and professionally with IT and engineering. I am a self-learner who likes new challenges. Checkout my webpage about me: http://www.jenkler.se Please feel free to contact me via facebook to find out more: http://www.facebook.com/mikael.jenkler
Hardware Troubleshooting Job Cost Overview
Typical total cost of oDesk Hardware Troubleshooting projects based on completed and fixed-price jobs.
oDesk Hardware Troubleshooting Jobs Completed Quarterly
On average, 13 Hardware Troubleshooting projects are completed every quarter on oDesk.
Time to Complete oDesk Hardware Troubleshooting Jobs
Time needed to complete a Hardware Troubleshooting project on oDesk.
Average Hardware Troubleshooting Freelancer Feedback Score
Hardware Troubleshooting oDesk freelancers typically receive a client rating of 4.69.
I have work As Office Assistant and done the following task: * Data encoding, Filling, Answering phone Call, Web Searching, Sorting. I'm knowledgeable in creating and designing electronic books. I am willing to provide a multimedia designs. I have used the followig Software: *Adobe Photoshop, Flash 8, and After Effect
DELL ACCOUNT MANAGEMENT II Feb. 7, 2011-Present Handling Small and medium business accounts Manage accounts for customers and follow up Sales Manage metrics of reps such as Revenue and Margin Manage Technical competencies of reps in terms of Clients and Enterprise Send out reports of Agent performance in terms of Revenue and Margin. Conduct training on Desktop, Servers and networking Making sure that reps are motivated in keeping up with the demands of the quota. Handled 15 Filipino Reps and 15 from India. Making sure that both sites are able to meet the goal. TECHNICAL SUPPORT A.) Cybernet Slash Support September 2010-February 2011 Technical support Voice Software support for Roxio products Software installation and troubleshooting Website technical support for Cinemanow Assist in set up of web video streaming and plug in installation B.) Sutherland April 2010-Sept 2010 Sales and Technical support for Broadview IP phone set, maintenance and management C.) Convergy’s Bacolod April 2008-Jan 2010 Worked as a Technical Support for Time Warner Cable Network set up, modem provisioning and wireless set up
✔ HONEST, ✔ SELF-STARTER, ✔ KEEN TO DETAILS, ✔ VERSATILE, ✔ WORKAHOLIC AND ✔ ✔ ✔ FRIENDLY =) For over 4 years of gathering ideas and keeping my self updated about Information Technology. I want to showcase and enhance my skill in this outsourcing site as an INFORMATION TECHNOLOGY GRADUATE. I give quality to my clients and give my best and excellencies in performing a task, and lastly to create a good relation and good communications with my Odesk employer. WHY HIRE ME? ✔ 100% FULL TIME FREELANCER ✔ I COMMUNICATE ALWAYS ✔ HAVE A PERSONAL COMPUTER and LAPTOP AT HOME ✔ 7MBps Internet Speed --> link: http://www.speedtest.net/my-result/3028231187 ✔ 10 YEARS COMPUTER and INTERNET SAVVY ✔ HAVE A DROPBOX PROFICIENT IN USING: APPLICATIONS: ✔ ODESK TIME TRACKER ✔ MICROSOFT APPLICATIONS ✔ FIREBUG(for editing website) ✔ NOTEPAD++ ✔ DREAMWEAVER ✔ GOOGLE ONLINE DOCS ✔ ADOBE PHOTOSHOP ✔ SKYPE ✔ YAHOO MESSENGER ✔ ALL BROWSERS(e.g FireFox,Gchrome,Opera) OPERATING SYSTEM: ✔ WINDOWS XP ✔ WINDOWS 7 ✔ WINDOWS 8 ✔ LINUX WEBSITE DEVELOPMENT ✔ WORDPRESS ✔ JOOMLA ✔ XAMPP ✔ WAMP ✔ WOOCOMMERCE ✔ HIKASHOP
I can offer more than 7 years experience in customer service, sales, technical support and IT. I recently worked in Abu Dhabi, U.A.E. for one of the biggest telecom service providers in the Middle East, Du Telecom as a retail sales executive, acting as a branch officer-in-charge for two years. I have more than four years experience working as a technical support professional for Stream Global Services. I got promoted as a senior technical support professional by consistently hitting our key performance indicators. I also acted as an assistant team manager during my tenure with the company. I am confident with my skills and experience. I am comprehensive and I have excellent communication skills. I am highly motivated and proven to deliver results within the required time.
More than 4 years of experience in the BPO industry handling accounts in customer service, technical support, sales, e-mail and chat support, level 2 escalations. I am also proficient in MS Office Applications and Google Docs. These competencies along with my conviction to always be at my best, allows me to deliver great results on all given tasks.
I'm a highly experienced IT support technician and an expert in Data Entries and Web Researching. I have worked for many years in the IT field, I'm highly motivated and my goal is to always give my best to provide a high-quality service. I'm also an experienced translator offering a wide range of services(editing text, translating any text,book, or website content from English to Greek and vice versa, subtitling).
I have over 10 years of customer support experience, I've always had a easy time dealing with people. I also have been doing technical support for the last 8 years. I have experience working with consumers, explaining how to do just about anything with their computers. I also have experience working with enterprise level clients supporting web applications. I can talk at a high technical level when needed so communication is never a problem. I also have a fair bit of programming experience, for the last year I've been working on a automotive blog that uses PHP and mysql. I can learn things extremely quickly so training is generally not needed as I normally just jump right in. A good example is recently I've been diving into SEO and Website Marketing and have been getting very good at it. Please if there is anything questions you might have about what I can help with let me know. I'm honest and hardworking and will be willing to change tasks as needed.
I have been working for oDesk as a Full Time Internet Research & Data Entry Professional for more than 2 years and I was a Freelance IT Consultant for 9 years. I’ve done many Web Research, Data Entry and Lead Generation jobs in oDesk. I have a very good feedback from my previous clients. I have a good experience in Web Research, Data Entry related work, Lead Generation, Excel, Word, E-mail Response handling, Dreamweaver, PDF & Windows. I have good marks for relevant oDesk tests. I take pride in my work and will work to produce the best ideas that will work for your company, I won't let you down.
Over the last 1year, I have a team for various qualified and talented player for Develop websites using HMTL, DHTML, PHP, Customer support through call, Emails, Live chat, and data entry projects/contracts for startup companies and small businesses. My core competency lies in complete end-end management of a new development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have some experience in the following areas: software design and testing. It has come to my knowledge that you are having an opportunity/ Contract in your prestigious Company. I am currently seeking a Project and I would like to have an opportunity to talk to you about my background and the areas in which I can benefit with you. I look forward to hear from you