Over the last 5 years, I've been working with a Web Hosting support company, where I had to handle cPanel/WHM, Direct admin, Plesk (basic windows hosting), Apache/Litespeed, MySQL, basic PHP, Exim, DNS(bind9) and many other applications
Over the last 5 years, I've been working with a Web Hosting support company, where I had to handle cPanel/WHM, Direct admin, Plesk (basic windows hosting), Apache/Litespeed, MySQL, basic PHP, Exim, DNS(bind9) and many other applications and cloud servers . Has experience in setting cPanel based cloud Linux with all the server hardening’s and also have the basics of bash scripting.
Have experience in both voice and ticket support system(WHMCS, OsTicket etc). Can handle tickets with least response time and with good technical resolution and customer satisfaction since I'm having another 1.5 years of exp in BPO voice support for a Multi National Company. I've experience and have configured LDAP, R1 soft backup for cPanel accounts, duplicity backups etc. I also have experience in setting up Linux servers, installing custom scripts, hardening the server etc. I also have knowledge in OpenVZ, xen and VMware virtualization. Has experience in configuring the said virtualizations. I'm an expert in Nagios monitoring and with various other monitoring tools.
TECHNICAL DATA SUMMARY:
-COMPLETE LINUX SERVER MAINTENANCE/TROUBLESHOOTING (RHEL, Centos, Debian, Ubuntu)
-VIRTUALIZATION: (Vmware, Openvz, Virtuozzo, Xen, KVM, vserver)
-CLOUD HOSTING (Amazon EC2, AWS, S3)
-NETWORKING (dhcp,DNS:powerdns/bind/named)VPN: openvpn/pptp FIREWALL: iptables/ipfw, qos, proxies
-WEB SERVERS (apache, nginx, lighttpd, tomcat)
-MAIL SERVERS (exim, postfix, qmail, antispam/ antivirus:clamav/spamassassin/amavis, courier, dovecot),
-BULK MARKETING (Dkim, spf, high speed/inboxing)
-MONITORING (zabbix, Nagios )
-HOSTING CONTROL PANELS (Cpanel/WHM, Plesk, Directadmin)
-MIGRATIONS/TRANSFERS (Websites, Emails and Application migrations with zero or no downtime guaranteed)
CUSTOMER/CLIENT GENERAL WORK NATURE SUMMARY:
-Always available in case of emergency just a ring away(Has both Mobile and landline number).
-Has setup multiple monitors in twinview mode which helps to multitask easily and helps in reducing the ticket response times.
-Experience in BPO has improved my customer satisfaction skills. I always believe in the fact that a Customer is always the king.
-Fast and reliable internet connection with a standby emergency WiFi network. -Two laptops(Ubuntu and Windows) and a desktop in case of emergency.
-Flexible work hours and is ready to work on weekdays too.
-Trustworthy and transparent work.
-Will provide daily shift reports in a well formatted way.
Sit back and relax while I handle your SERVERS!!!!!