Alistair Sonaram is a youth entrepreneur whose broad based work experience comes through his non-profit, non-governmental and friendly society organizations and groups he has allocated and requested of him to be part of. In the last four years Alistair has evolved to be a strong LGBTI advocate in his home country, while doing so achieve awareness from international entities which he has part taken with on this issue among, education, social security and employment. Additionally to his experience he has assisted in the recruitment of employees and volunteers for specific projects and undertaken the role of supervisor and manager for some projects also. Alistair has proven himself as a responsible, reliable man to take charge of duties bestowed upon, uses initiative and innovative. Apart from his drive, he is also an aspiring linguist in the languages of Spanish and Portuguese.
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Harold lee S. Agency Contractor
I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.
Jeanette d. H. Agency Contractor
Over a decade of service in the BPO industry and being a top notched employee, I have climbed the industry’s ladder starting as a customer service associate, mentor, trainer, quality assurance, and then team leader. Recently, I have added another feather to my cap by being promoted as a marketing manager. WHAT I CAN DO FOR MY CLIENTS: To lessen your burden and to give assurance that work will get done in a timely and most effective manner. HOW: Being well aware on how the industry works, I am equipped with the right knowledge that I can impart to you, my future clients and colleagues. I have handled different accounts ranging from financial or billing concerns to sales, customer service, email handling and chat support. My exposure to the industry has greatly honed my skills therefore I know how tasks are completed in half the time without compromising the quality. WHAT I AM SEEKING AT: A challenging role where my technical, analytical, management, administrative and customer service skills are utilized by adding to the growth of the organization as well as my personal growth.
Mary glenn P. Agency Contractor
An honest, hardworking, trustworthy and result-oriented individual. Graduate of a 4-year Business Administration course with 6 years of professional working experience. I have worked as Data Analyst/Encoder and as a Customer Service Representative in one of the life insurance company. I have excellent communication skills both in written and oral forms. I am also good in web research, data entry have good typing speed. A computer literate especially on Microsoft Office applications. My objective is to obtain an exciting and challenging career, where I can effectively utilize my skills creativity, imagination and experience in teamwork and leadership which enable me to grow not only in the job but as a person as well.
Over the last 3 years, I have a lot of experiences as an Administrative support such as: customer care representatives,handling clerical works,giving trainings, and a experienced very well on HR payroll. My core competency lies in 100% client job satisfaction, and I am seeking opportunities to build relations from the ground up for you or your business. I also have some experience in the following areas: encoding/data entry, web researching, virtual assistant and all kinds of work in supporting Administration.
I have over 7 years of costumer support experience. I have worked for a stock transfer account (financial) and very much aware of how to work in a highly competitive environment with less supervision. I also worked for a gaming company partnered with social media sites. I know how to maintain professionalism and friendliness in dealing with people. I'm currently employed for a telecommunications company as a chat support that specializes on billing, account maintenance and technical troubleshooting. I have above average communication skills. I am very detail-oriented and focused on end-user support. I have excellent skills with web research, article writing, data entry and customer services. I am very eager to learn and acquire more skills that I don't have yet. I will be happy to take on any project that may need these skills as I have more than enough experience and I deliver projects in a timely manner.
Seeking to expand my knowledge while offering a substantial work history of already acquired skills so that I might enrich a team or work on projects remotely with precision and dedication.
I’ve been with the BPO industry for 8 years. I started as a Technical Support agent for a US accounting software wherein I walked customers through in basic how-to’s and overall flowchart of the software via phone support. I became a Subject Matter Expert for a US tax software in which I acted as floor support to address agent’s concerns and questions, acted as a trainer for client modules and generated daily/ weekly/ monthly reports and data regarding the team’s performance. In 2010, I was promoted as a Team Manager wherein I monitored the over-all performance of the team and formulated action plans to meet the Customer Satisfaction goal. I am seeking opportunities on jobs relating to Customer Service and data entry. I also have knowledge on using Microsoft office such as Word, Excel and PowerPoint, proficient with numbers and figures and has sufficient background and training in providing good and effective customer service.