Phone Support Agents & Call Center Representatives

Showing 1,492 freelancers

Phone Support Agents & Call Center Representatives

Showing 1,492 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 332 Phone Support projects are completed every quarter on oDesk.

332

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: February 1, 2015

  • Online Researcher and Data Analyst/Music Consultant

    I am Keith Erwin C. Amores, I am 32 years old and finished a degree in Music Education. I am a person who loves to learn a lot, after graduation I worked for an outsourcing company and was given a … more

    I am Keith Erwin C. Amores, I am 32 years old and finished a degree in Music Education. I am a person who loves to learn a lot, after graduation I worked for an outsourcing company and was given a customer service Job, I did great and I learned a lot from the work which involved over the phone Cable/internet/telephone customer service. After the Customer service job, I was hired by a pharmaceutical company to Promote Injectable antibiotics, The job gave us good training on how to promote and make doctors believe in our medicines and indeed we were able to exceed expectations from our pharma company. I then went back to the music field as it was my chosen profession, I started as a music coach and then assigned to do music school administration, giving me chance to do customer service again but this time in an institution providing music My wide work experience in customer care makes me equipped and strong.  less

    data-encoding music-composition music-arrangement customer-service phone-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 241 HOURS
    • BRUNEI DARUSSALAM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • looking for Work from home job

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week … more

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.  less

    customer-service human-resource-management customer-support microsoft-excel internet-research microsoft-word phone-support telephone-skills data-entry email-handling translation-english-thai 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 96 HOURS
    • THAILAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Skilled in grammar and communication, Mass Communication Major

    I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I am currently a tertiary level student at Northern Caribbean … more

    I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I am currently a tertiary level student at Northern Caribbean University, and I have also worked in various organizations; for example: Guidance Centre- St. Elizabeth Technical High School Helped surveys throughout the school Also worked as a receptionist. Also did paper work. Aided in counseling troubled individuals Health Centre- St. Elizabeth Technical High School Filing Paper work Worked at front desk Police Station- Junction St. Elizabeth Worked at front desk Dealt with a wide array of persons In five (5) years I plan to have successfully graduated University with my bachelors degree in Mass Communication and minor in Psychology, and would've already settled down in a successful organization. Success is granted through hard work, and hard work is what I do best.  less

    customer-service creative-writing phone-support email-technical-support 00 more less
    • $7.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 907 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Administrative Professional and Customer Support Specialist

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as … more

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as well as dedicated to getting the job done the right way. I have worked as an office aid for the University of Montana as well as conducted office work with the USDA Forest Service. Both jobs dealing with answering phones, helping customers, filing documents, conducting meetings, and working with multiple computer programs. I have over five years customer service experience via face to face, over the phone, and by email. I have also worked as a management consultant for a non-emergent ambulance company out of Helena Montana, managing a small group of employees and helping the owner with financial projections.  less

    zendesk administrative-support customer-support email-technical-support project-management inventory-management sales direct-marketing phone-support 00 more less
    • $22.22 HOURLY RATE
    • 4.7
    • 2095 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Online English Teacher

    I have been an online English teacher for more than 5 years. I teach TOEIC, TOEFL, Business English, Conversational English, Beginner and Advanced English. I have an experience teaching a variety of nationalities like Japanese, Chinese and Koreans. 11 years … more

    I have been an online English teacher for more than 5 years. I teach TOEIC, TOEFL, Business English, Conversational English, Beginner and Advanced English. I have an experience teaching a variety of nationalities like Japanese, Chinese and Koreans. 11 years experience rendering customer service assistance both virtual and onsite. Skilled as a touch typist with average typing speed of 60-90 wpm, 98% accuracy. I have ample exposure and background in management, oil and gas, pharmaceutical, banking, bio-energy, education and insurance industries. Familiarity with US/ British/Australian/Chinese/Japanese accents.  less

    teaching-english phone-support chat-support live-chat-operator order-processing customer-support stenography telephone-skills 00 more less
    • $7.00 HOURLY RATE
    • 4.6
    • 172 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Virtual Assistant/ Web Researcher/Data Entry Professional

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university … more

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university and An Executive Assistant for a year and recently a Project Coordinator for one of the largest construction companies all over Asia. I have also been a Virtual Assistant to different companies and earned a very satisfactory ratings. I am a fast learner, self-motivated, hardworking,dedicated and willing to be trained. I always make sure that the quality of my outputs are always above satisfaction. My Professional Competencies: Good communication skills Customer service Team player Good interpersonal skills Well organized Ability to work under pressure and meet tight deadlines  less

    virtual-assistant email-technical-support data-entry customer-service administrative-support data-encoding phone-support telephone-skills data-mining forum-posting advertising lead-generation internet-research travel-agent call-handling 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 1555 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant,Web Research,Sales and Marketing Executive

    I am an ambitious and dedicated employee who is eager to learn new methods and procedures and have implemented continuous improvement techniques in my past positions that saved money and increased productivity. I like working with people and enjoy group … more

    I am an ambitious and dedicated employee who is eager to learn new methods and procedures and have implemented continuous improvement techniques in my past positions that saved money and increased productivity. I like working with people and enjoy group projects, but I am also a self-starter who doesnt mind working on my own. I am a fast learner who adapts quickly to change and will hit the ground running. I am also used to with working in a fast-paced environment and always sets my own goals for my projects. Some says I am my own worst critic and I think they are right. I am enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal supervision.  less

    customer-support administrative-support phone-support email-handling email-marketing sales 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Karolina Remboska

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to … more

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to Online Administration and VA positions. I am very flexible with working day or evening hours. I am also currently working on Events & promoting music labels where I assist with Marketing and sending out professional emails & press packs to clients. I also have come from an Adventure Travel Company background, so I can defiantly relate in terms of attracting tourism with articles. I have recently been on wonderful travels & living overseas in Argentina & Mexico for the past 1.5years & am now based in Sydney. In my time abroad I have been teaching English classes on a casual basis and also worked with promoting DJs, running events & with Record Labels. I have a wide range of experience in many different fields in positions I have held in the past. I am a people person and love helping others. In my last position back in Australia I worked in the head office of an adventure travel company Peregrine Adventures, where I was the Receptionist / Administrative Assistant & Personal Assistant for the Managing Director. I had a wide range of responsibilities & experiences & was able to travel to some wonderful & exciting parts of the world. I have my Certificate IV in Business Administration and many other certificates and qualifications. I look forward to helping you and working together in the future.  less

    data-entry microsoft-excel microsoft-powerpoint microsoft-word travel-agent public-relations administrative-support management-development customer-service web-content-management phone-support 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 1 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Administration and Personnel

    A highly educated administrator with a broad spectrum of general management experience gained in the Philippines, Saudi Arabia, Singapore, and the U.K. I began my career in the Philippines in an administrative role working for an international insurance and … more

    A highly educated administrator with a broad spectrum of general management experience gained in the Philippines, Saudi Arabia, Singapore, and the U.K. I began my career in the Philippines in an administrative role working for an international insurance and finance company. Moving overseas, I have broaden my experience to take in the complete range of office services, the personnel function, logistics function, as well as Admin Management... This led to a number of successful contracts, promotions, and the sole responsibility for high profile projects for both the private and public sectors.  less

    customer-service microsoft-excel microsoft-word proofreading telephone-skills phone-support data-entry 00 more less
    • $16.67 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
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