Phone Support Agents & Call Center Representatives

Showing 369 freelancers

Phone Support Agents & Call Center Representatives

Showing 369 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 332 Phone Support projects are completed every quarter on oDesk.

332

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: February 1, 2015

  • Administrative Professional and Customer Support Specialist

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as … more

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as well as dedicated to getting the job done the right way. I have worked as an office aid for the University of Montana as well as conducted office work with the USDA Forest Service. Both jobs dealing with answering phones, helping customers, filing documents, conducting meetings, and working with multiple computer programs. I have over five years customer service experience via face to face, over the phone, and by email. I have also worked as a management consultant for a non-emergent ambulance company out of Helena Montana, managing a small group of employees and helping the owner with financial projections.  less

    zendesk administrative-support customer-support email-technical-support project-management inventory-management sales direct-marketing phone-support 00 more less
    • $22.22 HOURLY RATE
    • 4.7
    • 2098 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Online English Teacher

    I have been an online English teacher for more than 5 years. I teach TOEIC, TOEFL, Business English, Conversational English, Beginner and Advanced English. I have an experience teaching a variety of nationalities like Japanese, Chinese and Koreans. 11 years … more

    I have been an online English teacher for more than 5 years. I teach TOEIC, TOEFL, Business English, Conversational English, Beginner and Advanced English. I have an experience teaching a variety of nationalities like Japanese, Chinese and Koreans. 11 years experience rendering customer service assistance both virtual and onsite. Skilled as a touch typist with average typing speed of 60-90 wpm, 98% accuracy. I have ample exposure and background in management, oil and gas, pharmaceutical, banking, bio-energy, education and insurance industries. Familiarity with US/ British/Australian/Chinese/Japanese accents.  less

    teaching-english phone-support chat-support live-chat-operator order-processing customer-support stenography telephone-skills 00 more less
    • $7.00 HOURLY RATE
    • 4.6
    • 172 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Virtual Assistant/ Web Researcher/Data Entry Professional

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university … more

    Over the past years, I have been engaged to different industries. I have 2 years of experience as a customer service representative and reservation sales agent for US accounts. A College Instructor for 2 consecutive years in a state university and An Executive Assistant for a year and recently a Project Coordinator for one of the largest construction companies all over Asia. I have also been a Virtual Assistant to different companies and earned a very satisfactory ratings. I am a fast learner, self-motivated, hardworking,dedicated and willing to be trained. I always make sure that the quality of my outputs are always above satisfaction. My Professional Competencies: Good communication skills Customer service Team player Good interpersonal skills Well organized Ability to work under pressure and meet tight deadlines  less

    virtual-assistant email-technical-support data-entry customer-service administrative-support data-encoding phone-support telephone-skills data-mining forum-posting advertising lead-generation internet-research travel-agent call-handling 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 1565 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant,Web Research,Sales and Marketing Executive

    I am an ambitious and dedicated employee who is eager to learn new methods and procedures and have implemented continuous improvement techniques in my past positions that saved money and increased productivity. I like working with people and enjoy group … more

    I am an ambitious and dedicated employee who is eager to learn new methods and procedures and have implemented continuous improvement techniques in my past positions that saved money and increased productivity. I like working with people and enjoy group projects, but I am also a self-starter who doesnt mind working on my own. I am a fast learner who adapts quickly to change and will hit the ground running. I am also used to with working in a fast-paced environment and always sets my own goals for my projects. Some says I am my own worst critic and I think they are right. I am enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal supervision.  less

    customer-support administrative-support phone-support email-handling email-marketing sales 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Karolina Remboska

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to … more

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to Online Administration and VA positions. I am very flexible with working day or evening hours. I am also currently working on Events & promoting music labels where I assist with Marketing and sending out professional emails & press packs to clients. I also have come from an Adventure Travel Company background, so I can defiantly relate in terms of attracting tourism with articles. I have recently been on wonderful travels & living overseas in Argentina & Mexico for the past 1.5years & am now based in Sydney. In my time abroad I have been teaching English classes on a casual basis and also worked with promoting DJs, running events & with Record Labels. I have a wide range of experience in many different fields in positions I have held in the past. I am a people person and love helping others. In my last position back in Australia I worked in the head office of an adventure travel company Peregrine Adventures, where I was the Receptionist / Administrative Assistant & Personal Assistant for the Managing Director. I had a wide range of responsibilities & experiences & was able to travel to some wonderful & exciting parts of the world. I have my Certificate IV in Business Administration and many other certificates and qualifications. I look forward to helping you and working together in the future.  less

    data-entry microsoft-excel microsoft-powerpoint microsoft-word travel-agent public-relations administrative-support management-development customer-service web-content-management phone-support 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 1 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Content Writer - Data Entry - Phone Assistant

    I'm native Brazilian and I'm here on oDesk looking for freelance jobs in the following niches: - Marketing Consulting in the Brazilian Market; - Phone Assistant; - Data Entry; - Blog/Website content writer. Let me know if I can help you … more

    I'm native Brazilian and I'm here on oDesk looking for freelance jobs in the following niches: - Marketing Consulting in the Brazilian Market; - Phone Assistant; - Data Entry; - Blog/Website content writer. Let me know if I can help you today. I'm looking forward to working with you!  less

    phone-support startup-consulting facebook-marketing content-writing data-entry web-content-management 00 more less
    • $7.78 HOURLY RATE
    • 4.9
    • 34 HOURS
    • BRAZIL
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 1 TEST
  • Professional Customer Service Representative/Live Chat Operator/VA

    I have considerable and substantial experience in customer relation/support. I have been working in the call center industry for almost 8 years now. Being in this industry for a long time has taught me to work in a fast-paced … more

    I have considerable and substantial experience in customer relation/support. I have been working in the call center industry for almost 8 years now. Being in this industry for a long time has taught me to work in a fast-paced environment and being a front-liner made me very much comfortable and familiar with regards to transacting to different type of customers. I am used to doing multi task and I can stay focused event if pressure arises.  less

    customer-service phone-support virtual-assistant data-entry internet-research administrative-support order-processing invoicing lead-generation telemarketing sales telephone-skills transcription zendesk microsoft-excel accounts-receivable-management order-entry google-docs skype 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 11421 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • IT Support, customer support, Web and Wordpress Developer. DBA

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar … more

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días. --- I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day.  less

    database-programming systems-development technical-support email-technical-support chat-support helpdesk-support phone-support wordpress customer-support 00 more less
    • $8.89 HOURLY RATE
    • 4.9
    • 1215 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Customer Service

    Seeking a position, open to the field of opportunity that will allow me to build strength and character and introduce me to the true responsibilities and potential of a working atmosphere. The ability to enhance my developing work abilities, ethics … more

    Seeking a position, open to the field of opportunity that will allow me to build strength and character and introduce me to the true responsibilities and potential of a working atmosphere. The ability to enhance my developing work abilities, ethics, dedication, and personal motivation. Employee with work experience willing to take on any challenge and overcome and obstacles. Ability to be a team member, team leader, or work with little to no supervision. Strong communication and support skills with people at all levels. Proven ability to multitask under high stress environments. Ability to meet physical demands. MS Windows 9x/NT/XP/95/98/2000/Vista/MAC/Microsoft Office Suites Outlook/Adobe Acrobat MS Excel MS Word MS PowerPoint/Publisher 75wpm & 10-key by touch & data entry/switchboards Internet research sites, social networking, and search engines  less

    customer-service email-handling social-media-optimization phone-support data-entry microsoft-excel microsoft-word 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 596 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 11 TESTS
  • Successful Adminsitrative & Marketing Professional

    I am dedicated to supporting managers and executives in day to day administrative needs so they can put the focus on what they do best. My unique blend of administrative, marketing and change management knowledge strengthens my ability to anticipate … more

    I am dedicated to supporting managers and executives in day to day administrative needs so they can put the focus on what they do best. My unique blend of administrative, marketing and change management knowledge strengthens my ability to anticipate needs, prioritize tasks and execute projects. I am great at what I do, get it done quickly and efficiently, and am often recognized for my positive attitude.  less

    customer-service microsoft-excel microsoft-word microsoft-powerpoint data-entry telephone-skills phone-support proofreading transcription social-media-marketing 00 more less
    • $22.22 HOURLY RATE
    • 4.8
    • 31 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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