6 years solid experience in Top Lean Management for Quality Assurance for Fortune 500 Account My core competency Virtual Assistant to the CEO for 4 years Data Entry Cloud Specialist for Real Estate /Financial Expert Zendesk, Cloud expert Seeking clients to have a long term goal to work as per directives and exceed expectations Responsible for monitoring and evaluating business analyst/customer interactions, coaching (if applicable for Program) and tracking business analyst's measurable delivery of quality customer service to ensure client and Percepta standards are maintained and/or exceeded. Additional responsibilities include process management and providing operational assistance. Duties and Responsibilities Support QA Departmental Objectives • Actively work towards in QA Department goals and implementation of processes • Promote teamwork within the department and throughout the site • Support all center and client communications • As required, participate in calibration sessions and meetings with QA partners such as Training and Operations • Maintain files of appropriate documents • Perform general administrative duties as required Evaluation Function • Objectively prepare performance evaluations of business analysts' interactions with customers • Perform the evaluation function in accordance with standards as defined in the QAS Scorecard and Audit Guidelines • Suggest improvements for customer interaction procedures and monitoring methods Training & Development • Conduct one on one coaching sessions with business analysts to deliver QA feedback, as required by program • Participate in the QA Training & Certification Program and other training as required • Complete special projects and developmental opportunities as assigned • Participate in any Operational re-current training and departmental meetings Operations Assistance • QAS will be scheduled to support Operations daily. Responsibilities could include, but are not limited to: • Contact Handling Time • Subject Matter Expert duties-(Operational and Training) • Re-current Training Facilitator • Special Assignments as assigned Process Management • Create process flow diagrams and supporting documentation • Amend and improve processes as needed • Facilitate business process definition meetings as needed in support of process management and assist with the implementation of process changes • Conduct process validations using departmental validation procedures Miscellaneous • Complete additional training courses as determined by Management. • Work on activities and/or projects as requested by Management. • Adhere to all aspects of the ISO and Quality Standards. • Represent calibration in a professional manner, both internally as well as with outside organizations.
vicidial Job Cost Overview
Typical total cost of oDesk vicidial projects based on completed and fixed-price jobs.
oDesk vicidial Jobs Completed Quarterly
On average, 13 vicidial projects are completed every quarter on oDesk.
Time to Complete oDesk vicidial Jobs
Time needed to complete a vicidial project on oDesk.
Average vicidial Freelancer Feedback Score
vicidial oDesk freelancers typically receive a client rating of 4.25.
I work with customers over the phone, through email or face to face. It is my job to walk the person through the steps to fix their computer problem. I may also teach people how to use certain computer programs and hardware. I generally work 45 hours a week which can include nights and weekends or being on call. Also as a network administrator, I oversee computer networks to ensure that they function smoothly. A network consists of a grouping of computers that communicate with each other or a central computer known as a server, on which computer files, programs, and other information are stored. A network may be as small as two or three computers or as large as the Internet. And lastly as a Database Administrator, I develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information. Modify existing databases and database management systems or direct programmers and analysts to make changes. Test programs or databases, correct errors and make necessary modifications. Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.
The age old adage of you get what you pay for has always been true of many products and services but this has never been more relevant than using oDesk freelancers. I originally singed up for oDesk to hire a freelance developer to build an application. After going through 3 different freelancers and spending over $2000 on a relatively simple app I quickly realized these discount freelancers were not able to meet my expectations. That is why I created a freelancer profile and started offering my services as an American contractor. I am located in the United States and can be contacted by phone Monday thru Friday from 9am-6pm Eastern time. I can provide phone support when needed and this is a huge advantage of working with a United States based contractor. I am currently using my IT and engineering background as a senior sales engineer selling and presenting technical products to IT departments, IT directors and C level executives. I have no problem talking to clients in person, on the phone or doing product demonstrations over a webex. I enjoy selling solutions to clients problems and showing them the value in a product. I am also involved with the marketing of products to help promote and generate leads.
Mohammed Dewan Agency Contractor
An open source system integrator; develop invincible solutions for IT and Telecom industry. Career Summary: I have a speckled knowledge of open source IT & Telecom based solutions. Top tier Technical management experience. I have worked within a multicultural Scenario in broad range of mission critical project. Skill Tags: Asterix® based IP-PBX (vicidialnow; Trixbox, Asterisk@home); Unified IP Telephony suit over VOIP/GSM/CDMA based Network; as well as KANNEL® SMS/MMS. Open source Endian ®/utangle ® / smoothwall ® UTM Appliances; XEN and VMWARE ® Virtualization.
*Operating Systems: Linux (Fedora, Ubuntu, CentOS) / Microsoft Windows (XP, Vista Server2003/Server 2008). *Modeling: Merise and UML. *Languages: Assembler, C, Java, SQL, Linux Shell. php. *Software: Power AMC Designer, Cisco Packet Tracer simulation, vitalization: VMWare Workstation. VirtualBox WampServer,Citrix Xenserver Eucalyptus. **System Administrator: Linux Ubuntu Debian Centos servers: server DNS DHCP MAIL Zimbra, others solution open source and web services **Computer Networks and Telecommunications: *Models: OSI, TCP. *Protocols and services: IP, TCP / IP, Network Address Translation NAT and PAT, DHCP, DNS Proxy, HTTP, HTTPS, SSH, FTP, TELNET, VPN, IPSEC, SNMP. Switching topologies and LAN and Wireless Ethernet, Tonkin Ring, VLAN, VTP *Network Administration in Windows Server 2008 & 2003: Install the OS on HP server and module configuration Raid 0.1 +0, and RAID5. *Managing a business network with DNS, DHCP, *management division, managing Active Directory users and service deployment, manage Local Group Policy and Domain *WAN access technologies: fixed telephone network: RLA, GSM mobile
My goal is to provide excellent quality service and work with reliable outputs. I am looking for new job experiences to widen my knowledge and skills and I'm willing to undergo training as well. I'm a perfectionist and I'm best at handling jobs under pressure even if it requires research. I was able to handle different kinds of jobs and it helped me become more productive. Currently, I'm holding a position of Site/Operations Manager in a call center. My work experiences are as follows: >Credit Investigator/ pre-screener for credit card applications >Technical Support for Dell Computers >Call Center Sales Consultant - Handled Campaigns: Website Campaign, Yellow pages and magazine subscription. >Trainer/Lecturer - Handled subjects: PC Troubleshooting(Hardware and Software), Mathematics for computing, Software Engineering, Systems Analysis and Design, Computer Networking, MS Office. >Technical Engineer-Logic Solutions Inc. (Alcatel Business Partner)- Handles Installation and Service Maintenance of PABX systems. Additional Work Experiences: --Computer sales, upgrades and Repairs. (O.S and Application Software Installation) --Computer Network Installations for Internet Cafe --Service Maintenance for Internet Cafe --Call Center Setup including Software,Network,SIP Trunking and Server Installation. (VOIP and Virtual PBX systems/Predictive Dialer Setup) --Technical Trainer --Vocal Coach --Martial Arts Assistant Instructor
We are professionals and working on web development and designing, Networking, Telemarketing, Calling servers, Data servers, Domain Servers and provide technical support and call center solutions.
Experienced Sales/Financial specialist for more than 5 years. Has excellent communications Skills. Expert in handling sales campaigns. Experienced in Technical Sales and consultative Selling. Experienced in Handling Financial/Sales Campaign for major Telcos, Internet, Financial Institutions in the US, Australia and United Kingdom. Experienced in Email Support and Back Office Process for Financial and Telecommunications Companies.