Over the last 12 years, I have developed & design a wide range of applications including websites using PHP, and MySQL including sites for startup companies and small businesses. My core competency lies in complete end-end management of a new website development project, and opportunities to build websites from the ground up for you or your business. I am here to get good work in field of web Development specially in PHP/Mysql /HTML/AJAX/JOOMLA/ZenCart/Symfony/FaceBook API/MLM/Web/Zend/ Cakephp/Moodle/Drupal/ROR services(SOAP)/CakePHP/CodeIgniter/Twitter API.Google word Api, Msn Ad center Api etc.
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On average, 52 Zendesk projects are completed every quarter on oDesk.
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- Virtual Assistant with excellent time management and organizational skills - Customer service professional with exceptional customer retention skills - Superior communication and active listening skills - Experienced in working independently - Able to quickly absorb new concepts, retain and apply them - Outgoing, people person, bringing enthusiasm and accountability to your business and taking ownership for my responsibilities and care in my role
I have 10 years of Customer Service experience, been a team leader and now a freelancer who offers quality services at reasonable cost. ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Email handling ** Order processing ** Use of Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs, Producteev, Smartsheet, Sage50, Lotus Notes, Dropbox, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools With strong analytical and communication skills. Able to work independently in an ethical manner, result-oriented and values time .
Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.
Over the past ten years I have managed to maintain and escalate the following capabilities: 1 .Exceptional customer service relationships 2 .Multitasking and computer navigation expertise 3. Over 10 plus years in sales 4. Professionalism and reliability 5. Customer satisfaction 6 .Incredibly strong work ethics 7 .Patience and effective communication 8. Adapt quickly to new situations and challenges 9. Marketing knowledge 10.Over ten years of business ownership experience 11. MLS (from listing to closing) 12. Data Base Management 13. Email Management 14. Social Media Marketing 15. Lead Generation 16. Home Inspections 17. Real estate Contracts 18. Google Docs 19. DropBox 20. Home Showings Set-up 21. Flyers 22. Tax Research 23. Listing Agreements 24. Publisher 25. Brochure creation 26. Marketing analysis (CMA)
-- English description -- (mini-cover-letter en Español más abajo) Over the last years I've worked in product management and development, quality control, business analysis, online marketing and website development, across industries such as banking/insurance, entertainment and tourism. Currently available for part-time collaborations only. And how can I help you? Here are some examples: • Creating a website for your business, and helping with its design and/or customization; • Helping you with content quality; • Search Engine Optimization (SEO); • Help you start off your presence across different social networks, manage the networks and/or establish a basic plan to increase awareness; • Help you translate your website, specific content and/or writing original text (English, Spanish and/or Portuguese); • Help you optimize (or simplify) processes that you might have; • Etc.; I've never used oDesk proactively, btw. Given my current availability and skills, I'd say I'm indicated to help out small+new businesses (validating the idea, kicking it off, analyzing data and/or optimizing processes). And because I've co-founded a company myself, I know tools and methods to keep your fixed costs pretty close to zero. Having doubts whether I'm the right person for the job? No worries, we can simply schedule a chat (or a coffee, if you're in Lisbon). --- Soy Pedro y vivo en Lisboa. Divido mi tiempo entre mis propios proyectos y trabajos específicos para otras entidades. Aunque no sea programador, conozco suficientemente a Wordpress para sacarle el mínimo jugo a una web (plugins de seguridad, optimización SEO, alguna personalización en CSS, etc.), además de escribir (en portugués y castellano) hace años para varias webs en optimización de textos, administración y mantenimiento de Redes Sociales, etc. También trabajé en apoyo al cliente (como control de fraudes y más tarde en análisis y optimización) para una web de alojamientos de corta estancia, dedicada a los clientes de habla hispana. Trabajo frecuentemente con spreadsheets (la mayoría, Google Docs, aunque conozco lo correspondiente de Microsoft: Excel, Word, etc.). Puedo decir que mi mayor fuerza en este tipo de tareas es encontrar formas de "llegar del punto A al B". En términos de disponibilidad: me interesa más un trabajo part-time porque necesito tiempo para mis propios proyectos. Si tiene alguna duda sobre si soy la persona correcta para su proyecto, igual podemos hablar en Skype u otro canal. Gracias por leer.
Christine P. Agency Contractor
In the past 16 years of work, life, and educational experiences: as a Customer Service, Sales, and Support Representative (by phone, email, ticket, messaging, and fax both B2B and residential), Lead Generator, Student of Marketing Management, and Mom, I have acquired many skills: Microsoft Office, building databases of decision makers, closing a sale, internet research, importance of time management, patience, and more... I am looking forward to our future endeavors, so just let me know exactly how I can help you make your company more profitable. A long term position is preferable, but definitely NOT a deal breaker. As your Professional VA FreelancerI am here to help put you and your company's best foot forward. Being an at home VA Freelancer is my full-time career and I will work hard for you.
Warren Wong Agency Contractor
My objective is to partner with oDesk employers, where my skills and work experience will have valuable applications that can help you achieve your business goals. I am capable of responding to your business needs with a high level of skill, efficiency and consistency, ensuring the delivery of quality and timely work output. I have good interpersonal, organizational, and management skills, with the ability to communicate effectively with people in all levels within and outside an organization. I am capable of managing projects and people, making sure that budget, deadlines, quality metrics, and other KPIs are consistently met. I am also proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/ If the skills and experience I've mentioned are what you are looking for, press that contact button and let's start a discussion. I would be happy to help.
My objective is to obtain a career in the field of Information Technology that offers me an opportunity for career growth, where my skills are valued; and to give benefit to the company I serve.