To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!
Zendesk Job Cost Overview
Typical total cost of oDesk Zendesk projects based on completed and fixed-price jobs.
oDesk Zendesk Jobs Completed Quarterly
On average, 52 Zendesk projects are completed every quarter on oDesk.
Time to Complete oDesk Zendesk Jobs
Time needed to complete a Zendesk project on oDesk.
Average Zendesk Freelancer Feedback Score
Zendesk oDesk freelancers typically receive a client rating of 4.78.
I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, Word, Excel, Google Docs, Ontraport, Basecamp, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.
Jonie Lynn Alcazar Agency Contractor
I'm a highly-motivated self-starter and team player, with over 8 years of experience in web content/blog writing and customer service. As a writer you can expect that my work is well-researched and expertly written to fit the voice you want to project and speak to your target audience. As a customer support professional, you can expect an empathetic representative of your business, and upholder of your company's ethos. I maintain a high standard work ethic when dealing with employers/clients, whether in a virtual office setting or an actual office. I do not accept job offers when I know I won't be able to meet or exceed expectations. When I do accept a job, it's because I know that I can deliver what is being asked of me (or a tad more) in a timely manner.
Michael C. Agency Contractor
I am a fast learner and pay close attention to details. I have extensive experience with programming and server maintenance. I have worked alongside teams and independently. Also, I have programmed custom software over the phone for businesses. I have had the privilege of working with an amazing company and providing administrative customer support.
I am experienced in resolving: - Email deliverability issues - Setting up Cpanel/DNS - Removing domains/IPs from blacklists - Email handling I'm currently employed at a huge US email company and I have a strong background in managing email deliverability and relationship with ISPs
I am a versatile worker. Willing to accept new challenges and very eager to learn to gain new experiences. At the early age of 16 y/o I began to acquire and develop the ff. skills: - Data Encoding - Document and Spreadsheet/ MS Word and Spreadsheet - MS Powerpoint - Financial Report Presentation - Accounting - Audit - Bookkeeping - Translation from Filipino to English and vice versa - Dropbox And from this past three years working online, I acquire many experiences such as: - Web and or Internet Research - Data Mining - Google Document and Spreadsheet Entry - OneDrive Document and Spreadsheet Entry - Zendesk - Non-voice Customer Service (Email handling) - Lead Generation - Contact Finding - Cross-Checking Spreadsheet Files - Request Verification - Contact Verification
I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.
My objective is to help employers achieve their goals and make their businesses profitable. I have been a Customer Service Representative for 5 years now and 3 years of which spent here in oDesk. My area of expertise are: - Live Chat Support - Email Support - Zendesk - Phone Support - Administrative support - Web Research - Data Entry
I have 10 years of Customer Service experience, been a team leader and now a freelancer who offers quality services at reasonable cost. ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Email handling ** Order processing ** Use of Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs, Producteev, Smartsheet, Sage50, Lotus Notes, Dropbox, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools With strong analytical and communication skills. Able to work independently in an ethical manner, result-oriented and values time .
For the past 10 years of working in different fields, my experience as a teacher, Liaison Officer in a Travel Company, as well as a Technical Support Supervisor, has taught me to acquire varied skills which I am now very much happy to share and impart to the world. I am highly experienced with technology, the internet, website management and research; and social media. I work with these tools day in and day out, whether it is by creating reports or researching the latest trends. I have strong communication skills. I am trust worthy and I can be a dependable virtual assistant to an employer who requires both speed and accuracy. I deliver an excellent result for every project I work on. I enjoy exploring new things and working on projects that gives me the opportunity to enhance my skills. I work fast, I learn fast, and I am very much trainable. I can follow instructions efficiently, with accuracy. I am results-oriented, with a very keen eye for details. I work under minimum supervision and limited delegation.