Help desk Freelancers

Showing 18 freelancers

Help desk Freelancers

Showing 18 freelancers

  • Professional Search Engine Optimization and Marketing Consultant SEO

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in … more

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.  less

    seo-keyword-research project-management email-technical-support helpdesk-support link-building website-analytics website-development on-page-optimization off-page-optimization software-qa-testing 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 1014 HOURS
    • ISRAEL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • US Educated IT Professional, Project Manager, system Analyst

    Results-driven professional with 10 years experience managing high-volume business operations. Excellent problem-solving skills and a strong orientation in customer service/ satisfaction. Able to work under pressure in fast-paced, time-sensitive environments. Experienced in analyzing and streamlining product delivery systems to increase productivity, quality and efficiency. Proven ability to manage projects from planning through execution and completion.

    project-management customer-support helpdesk-support technical-support business-analysis information-design business-intelligence customer-service 00 more less
    • $16.67 HOURLY RATE
    • 4.8
    • 497 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 19 TESTS
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1583 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Freelance Web Developer

    I am a web designer & developer specializing in Responsive Design, front-end, back-end development, Blog/CMS implementation , Facebook , Youtube , Google Analytics ,eCommerce ,E-marketing , SEO . Over the last 4 years, I have developed a wide range of websites using- √ PHP/PHP5,MYSQL … more

    I am a web designer & developer specializing in Responsive Design, front-end, back-end development, Blog/CMS implementation , Facebook , Youtube , Google Analytics ,eCommerce ,E-marketing , SEO . Over the last 4 years, I have developed a wide range of websites using- √ PHP/PHP5,MYSQL, √ HTML/HTML5, √ CSS/CSS3, √ Javascript, √ jQuery, √ WordPress,Joomla √ Photoshop , √ UI / UX Design √ Twitter Bootstrap √ Responsive Web Design WordPress is my most favorite development area. My Major expertise is- √ WordPress Blog development √ PSD/HTML to WordPress theme development √ WordPress theme customization √ WordPress Plugins/widgets development & customization, √ Making custom post type √ eCommerce √ Membership My objective is to provide professional services in web development and solution. The Customer Satisfaction is my Primary objective and my Goodwill secondary. Seeking long term successful cooperation with the right employer. Thanks  less

    html web-design graphic-design css3 adobe-photoshop presentations psd-to-html website-development adobe-dreamweaver joomla wordpress google-analytics prestashop virtual-assistant customer-service windows-xp-administration helpdesk-support online-help computer-repair teamviewer 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 73 HOURS
    • EGYPT
    • LAST ACTIVE
    • 24 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Business Strategist, Operations Manager, PM, BA, and QA Analyst

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new … more

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new strategies to increase the work place satisfaction & the revenues, add varieties to service and product offerings, build extended cross functional teams from the scratch, acquired resources and managed their offshore operations. I've dealt with many business domains including Retail, Asset management, Logistics [including reverse logistics], Market Research, ERP, CRM, Content Management, Social Media, eCommerce, Mass Domain Development and Life Insurance during the past 13 years. Responsible for building datacenters for couple of small to mid size companies focusing internal and external needs. Helped couple of organizations in the past to acquire and manage quality communities and execute targetted social media and email marketing campaigns towards the communities. I've participated in all the phases of SDLC for development of small scale web sites to large scale, distributed, enterprise level applications. As an expert business analyst, I can start with very little details and can elaborate/elicit necessary business requirements within the agreed upon scope to move ahead with the project activities. I am not a traditional business analyst who is stick into producing lengthy business requirements. I do produce business requirements diagrams, wireframes, business scenarios in workflows, suggestions on usability improvements and test data to validate the deliverables. I've helped many organizations to setup their project execution processes covering project management, business analysis, development and testing and helped them to come-up with necessary artifacts to maintain a higher level of visibility to the stake holders and the project team members. I am an expert in process methodologies and helped couple of local and foreign companies to obtain ISO 9000 series and CMMi level 3/4 certifications with less hassle. Do have the access to a mini test lab with cross browsers and three of the main operating systems. Apart from that, my test lab has the access to an internal document management system plus a bug tracker to help any of my clients. My QA service offerings include but not limited to testing, test case preparation, planning various test techniques and strategies and improving the quality. Apart from that I can contribute towards organizational goals such as implementing TQM standards. I've prepared many test plans, requirement specs; use case documents, test reports and test cases. I've achieved many milestones during the last 10 years naming; 1. Helped a NY, US based retail solution provider to identify the test scope for their third generation POS and Asset Management solution (After having a thorough analysis, managed to reduce the regression scenarios to 300 from 12000 odd bugs from their issue tracker. I helped them to generate regression and acceptance scenarios covering all the business cases and day-to-day and special transactions). 2. Initiated the testing practices at Cambridge, UK based software service provider. I implemented a CMMI level 3 ready process using agile practices. 3. Initiated the testing practices at US based hosted service provider and expand the team to 7 members covering three product platforms. Setup a CMMI level 3 ready process using agile SCRUM practices and reduced the bug count to .1 for KLOC. I brought down the critical or high priority issues on a UAT To 0. 4. Managed to analyze the V 1.2 of a large, enterprise scale logistics solution and prepared a 600 pages long requirement spec for the V 2.0 with major feature and performance enhancement requirements. 5. Managed to test three RIA applications focusing logistics, ERP/CRM and supply chain management. 6. Brought in Seattle, WA based software solutions provider to the local market (worked with their Director, Technology in terms of setting up the operations), convince them on the capabilities and growing the initial headcount of 3 to 33 in 18 months (budget grows to 4000 US$ to 40000 US$ a month). 7. In 2007, I was instrumental for relocating a large help-desk operation (a distributed operation) to Sri Lanka and managing the operations. We were suppose to attend nearly 12,000 help-desk queries a week and I was responsible for hiring, training and managing the 24 x 7 operations from Colombo. You can find my personal profile at linkedin with the recommendations: http://lk.linkedin.com/in/chathurab Currently I am based in Colombo, Sri Lanka. This is a fantastic place to setup offshore operations as it’s blessed with quality and cost effective resources compared to many outsourcing destinations.  less

    business-development recruiting business-analysis requirements-analysis requirement-management project-management program-management product-management software-qa-testing software-testing business-plans customer-support helpdesk-support wordpress seo business-models business-proposal-writing data-center-operations 00 more less
    • $16.67 HOURLY RATE
    • 4.6
    • 1568 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Project Management, and Service Management,

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of … more

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.  less

    project-management technical-analysis itil nagios account-management microsoft-exchange-server virtualization microsoft-virtual-server direct-marketing social-media-marketing google-apps google-docs blackberry-app-development data-backup data-center-operations database-management insurance-consulting risk-management yahoo-messenger skype requirement-management requirements-analysis vendor-management-systems budgeting helpdesk-support service-level-management oracle-e-business-suite microsoft-hyper-v-server vmware-administration vmware-esx adobe-dreamweaver disaster-recovery business-continuity-planning freepbx domain-migration ldap network-security network-administration network-planning agile-software-development basecamp business-process-modelling business-intelligence business-analysis business-it-alignment business-coaching 00 more less
    • $38.89 HOURLY RATE
    • 5.0
    • 5545 HOURS
    • CYPRUS
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Account Creation Specialist,Data Entry,Help Desk

    I worked as a help desk support for almost three years and I decided to join desk to enhance my skill and knowledge. I want to apply what I've learned in school and as a help desk to ensure … more

    I worked as a help desk support for almost three years and I decided to join desk to enhance my skill and knowledge. I want to apply what I've learned in school and as a help desk to ensure that can do the job on time with speed and accuracy. success in every project is my goal..  less

    zoho-crm helpdesk-support call-handling data-entry technical-support lead-generation data-mining 00 more less
    • $2.22 HOURLY RATE
    • 5.0
    • 1 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 5 TESTS
  • Voice Talent/Creative Technical Writing/IT/QA/Systems Analyst

    12 years helpdesk and desktop support experience, hardware and software troubleshooting, customer service, building systems, hardware and software installation and configurations, remote access, wireless setups, VPN Access, and TCP/IP, Networking Protocol, Security Access, Website Development, Graphics Design, Software/Hardware … more

    12 years helpdesk and desktop support experience, hardware and software troubleshooting, customer service, building systems, hardware and software installation and configurations, remote access, wireless setups, VPN Access, and TCP/IP, Networking Protocol, Security Access, Website Development, Graphics Design, Software/Hardware Testing, and Desktop Migration Techniques, QA Analyst, SQL, Linux Administration, Windows Server 2003-2008 Installation and setup, Audio Engineering and Mastering Technologies, Full SDLC, Project Management, SMS messaging, Signal and Telecommunications, A+, N+, LAN/WAN systems administrations, Tech writing, SDLC  less

    voice-talent creative-writing computer-networking technical-support music-producer audio-editing audio-production audio-mixing helpdesk-support customer-support software-qa-testing web-design customer-service 00 more less
    • $27.78 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • Versatile, US educated

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python … more

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python for web-scraping, writing formulas in Excel & Google spreadsheets, email support, light phpMyAdmin tasks, etc. Please checkout my oDesk profile and portfolio. I offer accuracy and versatility at an affordable rate; I believe that quality work takes time. I identify with the tortoise in Aesop's fable - The Tortoise and the Hare..  less

    sw-configuration-management software-testing software-qa-testing microsoft-excel google-spreadsheet sql technical-writing bookkeeping chicago-manual-of-style translation-filipino-english helpdesk-support windows-xp-administration customer-service email-handling call-center-management network-administration firewalls technical-support transcription scripting python internet-research english-tutoring teaching-english 00 more less
    • $12.00 HOURLY RATE
    • 4.8
    • 2208 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 22 TESTS
  • Technical Assistant/QA Engineer/Virtual Assistant/Data Encoder

    I have been working for six years now and gained necessary experiences in various companies which may use for the position. With my understanding of some IT Tools that includes hardware and software troubleshooting, Web page development and design, HTML … more

    I have been working for six years now and gained necessary experiences in various companies which may use for the position. With my understanding of some IT Tools that includes hardware and software troubleshooting, Web page development and design, HTML coding, Macromedia applications. Familiar with a variety of software including Microsoft Office and Lotus Notes. I also developed a website for multi level marketing company.My experience as a software tester gives me also the knowledge on MS SQL, software design and automation tools. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical client. Has an in-depth understanding of computers, software, networking, mobile devices. I am seeking position requiring variety of tasks, including data entry, office management and word processing That will utilize my computer knowledge, strong people skills, organizational abilities, and business experience.  less

    customer-support helpdesk-support call-handling data-entry software-testing pay-per-click 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2 HOURS
    • MALAYSIA
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
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