Call Center Management Professionals & Consultants

Showing 192 freelancers

Call Center Management Professionals & Consultants

Showing 192 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 10 Call Center Management projects are completed every quarter on oDesk.

10

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.43.

4.43

Last updated: February 1, 2015

  • Project Management, Administrative, Customer Support and more

    · 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent … more

    · 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent people skills and customer service orientation. · Experienced in MS office including Project, Excel, Access, Word, Power Point, Visio and Outlook. · Outstanding time management skills.  less

    call-handling customer-support customer-service project-management administrative-support web-content-management account-management call-center-management event-management event-planning 00 more less
    • $22.22 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 25 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Skip Tracer/Web Researcher, Contact List Builder,Data Scraper for Au

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million records Australian records. I use search tools and systems that … more

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million records Australian records. I use search tools and systems that are also being used by Veda, Dun & Bradstreet and private investigation companies in Australia. This is used for lead generation, collections, real estate, private investigation and marketing activities. I also have expertise Collections and Team Management with experience in Training and Development, Project Management, Business Development, Marketing and Recruitment. Drawing from my extensive and professional skip tracing experience for collections and the resources that I have, I'm able to build marketing database and contact lists for businesses in Australia. Below are my Odesk experience: Database Builder of Australian Business Owners / Professionals: Business Profits Group, January 2015-present. My task is to create a mail-merge ready excel database of professionals and business owners from different industries in Australia such as Mortgage & Finance Brokerages, Medicine, Insurance, Real Estate etc. Within 2 weeks I was able to collate over 38,000 contacts. Business Contact List Creator For Australian Country Towns: BRENDAN MILLS, January 2015 - present. This is another on-going project on a per-need basis. I map out manufacturers & wholesalers in areas in NSW. Client Database Creation for Lead Generation: SMART DIGITAL, Nov 30, 2014 - present Created a database of Photo Booth Hire in Australia & New Zealand, and Hotels and Surf Life Savings Clubs in QLD, WA, NSW & NT. Although my projects were finished, the contract is still active for future on going work as needed by the client. Research, Client Relations, and Project Management: KEITH ENGLISH & ASSOCIATES, Oct 2014 - Jan 10, 2015 Built a contact database of potential buyers & sellers with names, addresses, phone & mobile numbers, email addresses, work details and social media accounts. Data entry & CRM Management, created & managed Facebook, LinkedIn & Twitter Accounts. Created & sent newsletters to a subscribed mailing list. External & internal client relations & administrative support. Web researcher: THE IDEAS BODEGA, November 15-30, 2014. Research the decision makers of close to 300 marketing, PR, media & digital agencies in Australia. Web researcher: THE LOAN HOUND & UBER BROKER, Oct 1, 2014 - Dec 15, 2014 Created a database of Mortgage Brokers in Australia. Web Researcher:CORE REAL ESTATE: 8th May 2014 - 18th October 2014 I researched the contact details of property owners and investors in Perth for lead generation. I also acted as a virtual assistant. Work includes updating CRM, basic web page and graphic design, editing newsletters, creating virtual tours. Blogger: ISRAEL HADERA: Ghost writer for blogs about finances, career and lifestyle. In addition, I went through training as a Virtual Assistant for Myoutdesk.com in November 2013 which caters to real estate companies, brokers and agents in US. I have an understanding of US Real Estate business, Social Media for Real Estate and SEO. I also have 9 years experience in the Business Processing Industry. Below are my career highlights: CREDIT CORP 1) I pioneered an Australian call center operations in the Philippines in October 2010 and help grow it from 25 staff to close to 300 in 3 years and help grow the collections revenue from $30,000 to $2,000,000 per month. 2) Mentored 14 agents through Leadership and Motivational Training and as a result they were promoted to Senior Customer Relationship Associates and Team Performance Managers 3) Awarded Star Employee in December 2010 4) Five Team of the Month awards for the teams I manage HSBC 1) Rose from the ranks as an agent then to a Performance Coach and finally to Assistant Manager for Operations (2007-2010) 2) Numerous Dream Awards for M1 and M2 sites for my teams 3) Successfully run the Skills Qualifications Training for two sites of over 1,000 staff which decreased roll rates by 50% resulting in more revenue for the company and increase Customer satisfaction from 69% to 82% for two sites combined. I graduated from a top ranking university in the Philippines (University of the Philippines) with a degree in Bachelor of Arts in Communication Arts, with master's units in the area of Speech Communication.  less

    internet-research market-research call-center-management web-scraping project-management customer-service blog-writing lead-generation collection-agencies translation 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1639 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Sr. IT/Software Development (Project) Management

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management … more

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/  less

    translation software-qa-testing project-management itil process-improvement hrm customer-service software-testing technical-analysis management-development change-management account-management call-center-management scrum business-analysis 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 4763 HOURS
    • ITALY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Data Analysis~Management~Customer Service

    I can streamline, improve and develop your Microsoft Excel and Microsoft Access workload. Skilled at creating Power Point presentations and SQL queries. My diverse background of Customer Service Management and Data Analysis Management has created and shaped my unique insight … more

    I can streamline, improve and develop your Microsoft Excel and Microsoft Access workload. Skilled at creating Power Point presentations and SQL queries. My diverse background of Customer Service Management and Data Analysis Management has created and shaped my unique insight in to data usage and data gathering. I am passionate about data quality, insight and management. I believe in giving businesses optimized program flow, and access to customer insight information to maximize decision making. Unique and innovative views of data describe and forecast the strength of the customer experience. Analyzing transactional data is a fantastic tool to shape marketing efforts and organizational policies.  less

    data-analysis microsoft-excel microsoft-excel-powerpivot sql microsoft-access microsoft-word database-testing microsoft-outlook-development call-center-management document-review vba 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Project Manager,Network+ Certified, Six Sigma Certified,ITIL Certified

    Working as a supervisor in real life with tons of process improvement experience and project management. Computer engineering graduate with certifications in various fields. Also have experience with hosting, web development and application development.

    content-writing blog-writing windows-xp-administration microsoft-excel wireless-security call-center-management microsoft-word customer-service network-administration helpdesk-support 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 330 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 40 TESTS
  • expert call center agent

    I have worked in a call center as aa business development officer for a year, I have learnt a lot in that span of time. I would like to tell you that I have 2 years of experience working in … more

    I have worked in a call center as aa business development officer for a year, I have learnt a lot in that span of time. I would like to tell you that I have 2 years of experience working in Telemarketing and I have worked on a SALES project and I was managing a team of 6 people.and have worked with many clients from the US, Canada, UK for there telemarketing campaigns As a young professional I would like to work in any organization where I can apply customer service,data-encoding , data entry,chat-support data-entry,English-tutoring,technical or academic writing experiences . and I want to develop my skills across different areas to maximize my knowledge and competence. I would love to avail this opportunity to work with your company and to present my knowledge and skills.  less

    telemarketing call-center-management call-handling customer-service sales microsoft-excel microsoft-word copy-editing copywriting microsoft-powerpoint 00 more less
    • $3.50 HOURLY RATE
    • 2.1
    • 21 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Senior project manager

    Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its … more

    Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,  less

    itsm project-management business-development product-management service-level-management process-improvement call-center-management change-management arabic french 00 more less
    • $33.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • MOROCCO
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 2 TESTS
  • Intermediate IT Customer Implementation Coordinator

    -Work multi-task and deliver complex solutions to customers throughout the region. -Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. -Guides customers in case resolution, and/or perform troubleshooting and recover procedures on various … more

    -Work multi-task and deliver complex solutions to customers throughout the region. -Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. -Guides customers in case resolution, and/or perform troubleshooting and recover procedures on various IT products using intensive environment setup and simulation. -Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. - Create technical solutions and knowledge base documents. - Follow-up on open issues with customer. - Setup connection using Trading Grid and Enterprise using Unix code - AS2, FTP, HTTPS connection setup - Create a weekly report in Excel to track all action that has been done for all the projects. - Setup a callback schedule and contact them to further assist them in their issue. - Accept supervisor call to attend to the customers need - Collate call drivers and find a solution to lessen the common issue - Creating a report using excel and provide an accurate data for reference. - Assist customer in setting up a network connection - Check and troubleshoot Internet connection - Provide support options that includes transferring to the right department for appropriate troubleshooting - Help in developing the agents approach to an issue by providing proper call handling to common problems that customer is calling about. - Providing options on how to provide quality service - Calibrate the call of agent and discuss the opportunities and strength to be applied in the production floor. - Assist new hire people in handling their customers issue and processes. - Assist in setting up customers’ dsl service and at the same time troubleshooting of connection - Setup dispatch for the customer to have a live technician to their place to do the troubleshooting - Assist and give opportunities to agents having problem with the process. - Relay information to team members given by supervisor -To provide and explain the customers billing information. -To help customer in providing options in making payment. -Activation and at troubleshooting of their mobile phone.  less

    virus-removal cisco-routers electrical-engineering adobe-photoshop windows-movie-maker microsoft-excel microsoft-word microsoft-powerpoint microsoft-visio unix-system-administration ftp oracle-siebel-crm call-handling call-center-management bpo-call-center email-handling email-technical-support teaching-english computer-networking network-administration network-planning tagalog translation computer-assembly computer-maintenance computer-repair computer-hw-installation 00 more less
    • $5.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 6 TESTS
  • Virtual Assistant, Data Entry, Translator Expert

    Over 5 years I have worked in various company. Started for Data Entry, Virtual Assistant, Operator till Human resource Assistant. I love Challenge therefore I have so many skills. And these are my skills : 1. Native Indonesian 2. Translator English-Indonesian … more

    Over 5 years I have worked in various company. Started for Data Entry, Virtual Assistant, Operator till Human resource Assistant. I love Challenge therefore I have so many skills. And these are my skills : 1. Native Indonesian 2. Translator English-Indonesian 3. Web Research 4. Data Entry and Virtual Assistant 5. Blogger and Article Writer Contact me, I'm willing to help anggaharmawan1883@gmail.com Skype : anggaharmawan1883  less

    data-entry call-center-management microsoft-excel article-writing translation 00 more less
    • $8.00 HOURLY RATE
    • 4.7
    • 36 HOURS
    • INDONESIA
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 8 TESTS
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