This past 7 years in working as both customer service and technical support representative in a business process outsourcing company, I developed a wide range of skills and knowledge of relevant applications and equipment on computers and I build an in-depth understanding of credit reports of a certain company when I was with Dun and Bradstreet. My job experiences brought my communication skill to a higher level, especially that I have worked with American and Australian clients. I have an effective listening and understanding, skills, I am always ready to face challenges, get along with people very well and I am very much open to learning. Relevant experience and qualifications: -Proficient in PC. Have computer skills specifically customer service software -Type 53 WPM -High level of responsibility and fast-learning traits -Quality customer service and communication skills. -Tremendous attention to detail. -Capacity to multitask under pressure. -Enthusiastic persona with an active drive for customer satisfaction. -Have the ability to communicate clearly and concisely with clients. -Proficient with different types of office software (Microsoft Word, Excel). -Knowledge of administrative procedures. -Relevant technical / products’ knowledge. -Authorizing refunds or other compensation to customers. -Making sure accurate records are kept of communications with customers. -Adept at using Zendesk, ZopIM, Salesforce and Siebel CRM.
chat support Job Cost Overview
Typical total cost of oDesk chat support projects based on completed and fixed-price jobs.
oDesk chat support Jobs Completed Quarterly
On average, 158 chat support projects are completed every quarter on oDesk.
Time to Complete oDesk chat support Jobs
Time needed to complete a chat support project on oDesk.
Average chat support Freelancer Feedback Score
chat support oDesk freelancers typically receive a client rating of 4.60.
"It's not a matter of how long your experience is, it's a matter of how you internalize and express in yourself what you have learnt in each experience." To get a challenging yet rewarding work responsibilities in the field of Customer Service & Virtual Assistance where I can apply my skills and previous experiences while ensuring to deliver excellent results leading to long term working relationship. My 5 year over all work experiences are mainly focused on customer support/sales and virtual administrative assistance. Those experiences I have, would certainly be a value. For me, my work is more than a job. I am someone who is willing to stay late and work over time just to make sure special projects were taken care of. I am organized with strong independent thinking skills, can work independently with or without supervision, have keen attention to details & able to follow instructions via video tutorials, emails, voice calls or voice files. I always welcome challenges & interested in opportunities promoting growth and offering professional advancement. I am proud to be a team player & a leader, looking for a long term employment where I can be a valued member of the team. I want to be part of the business as it starts to grow, and not like someone who just wants a job. I am honest, hardworking and always take pride in all my works. I am self motivated, can multitask and very resourceful in completing projects with the ability to work calmly under pressure. I am a fast learner, a self starter with a can-do attitude, can take initiative and think outside the box. I am adaptable and flexible in any change should situation need me to. I can recruit, train, monitor and supervise a team if needed. 1.) Able to work for on any required working hours/ timezone. 2.) Can Write and speak English fluently. 3.) Has a good understanding of American culture and customer service expectation. 4.) Has experience in the call center industry specifically on consumer retail telesales, booking/travel and technical support (American Consumers) 5.) Has experience in using Zendesk, Dropbox, Zoho CRM, Evernote, Wordpress, Zopim, Live2Support, Join Me 6.) Has experience in Facebook Marketing/PPC 7.) Has experience in providing customer service via web-chat and email 8.) Has experience in transcription (UK English Accent) 9.) Has experience in web researching and organizing information 10.) Can create training materials (video using Jing or written word doc, gdoc) 11.) Has experience in posting ads on different classified ads 12.) Has experience in Recruiting/ Job Posting / Screening applicants 13.) Proficient in using Google Calendar, Mail, Drive, Map, Store 14.) Can handle proprietary information with discretion and confidentiality 15.) Willing to learn new skills and grow with the company I am willing to get paid low at start, but I know I deserve to have increase as time goes by for doing a job well done. I want to come on board & be working with you long-term.
Studying in 9.0 NINER IELTS Review Center honed my written and spoken English. I can type 85 words/minute, spelling and good grammar are my strong points. I have good mastery of MS Office such as Word, Powerpoint, Publisher and Excel. Researching on different search engines for vital information related to the topic at hand is an indispensable skill I have developed over the years. Aside from Researching, I am also focused on Project Management and oDesk Recruiting. Part of being a Project Manager and Recruiter is to post jobs and to hunt people that will suit a specific job description. As a recruitment officer, I had been trained to search a needle in a haystack by employing various tests and conducting interviews to have a clear picture of an applicant. Moreover, staffing and delegating someone who is a hundred miles from my office is something unusual to do. And as such, this job had trained me to be the most careful and mistake-free Hiring Officer.
My goal is to deliver the highest Customer Service experience and satisfaction. I am also a skilled Live Chat Customer Support Assistant, Email Support and can perform perfectly for any Administrative jobs. My objective is to be an asset in a company/client I will be working with and not a liability. I always give my 100 percent dedication and reliability in whatever given task it may be. Absolutely worthy for your time and money!
My past experience includes report and data analysis, team management, client communication and handling escalations. I have handled chat, email, phone back-office and even SMS accounts in a call center setting for various accounts and countries, from a front-end role to a team manager role. I have superb attention to details. A keen multitasker - I also schedule my activities well to ensure that all my deadlines are met with enough time to have any last minute changes accommodated.
Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.
Cheryl Torres Agency Contractor
I am a Computer Engineering graduate. I have had seven years of experience in the fields of Customer Service. I have a strong affinity for the Web and a keen interest in technology. I am fluent in English. I am always willing to commit to whatever additional training or education might be necessary to meet the company's present and future needs. I am very easy to work with, meaning that I can easily adopt changes and even work on an unknown subject if given the right guidelines. I enjoy learning new things, and I absolutely love customer service. . I strongly believe that there are no limits to personal and professional development. Client satisfaction is my priority. Get to know more about me by checking my one page site : http://www.strikingly.com/hereandthere
Cherry Laurel Agency Contractor
"Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” > Can Multi Task and very hardworking > Keen eye for details > Excellent English Communication Skills Written & Verbal > Pro Active and Very Focus > Experienced in Administrative Tasks and Real Estate office tasks
Oscar Horace Tabligan Agency Contractor
I am a graduate of Bachelor of Science in Electronics and Communications Engineering. Being reliable, honest, hardworking, focus and productive are always the traits that I show to my clients. I have been working with different companies for a while as a home based Customer Service Representative, Phone Support, Chat Support, Email Support, Sales Representative, Data Entry Specialist, Web Researcher, Technical Support and Internet Marketer. Products that I have supported include Cable TV services, Pharmaceutical products, IT advising company, Broadband Internet Connection, Security Alarm Systems, Mobile Phones, Security Software, Networking Hardware, Operating Systems (Windows and MAC), Email Clients and a lot more. I also have more than four years of experience with different BPO companies. Those prestigious companies that I worked with were Teletech Customer Care, Convergys Philippines Corp., and Panasiatic Solutions. I have been assigned with different tasks such as troubleshooting the Internet, mobile phones, computer desktops and laptops, software, hardware, emails etc. I also have assisted customers with their account information, bills and payments. My typing speed is also excellent reaching 55 WPM with proper software knowledge. I am capable of multitasking and can handle many administrative responsibilities. I can handle wide varieties of work because I have already reached the supervisory level twice. This is what I can offer your company and prove my efficiency just as I proved in my previous work places. I can communicate well with clients. My time management skills and the capability to do a number of works make me an ideal candidate for a job post.
Leo Centina Agency Contractor
I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.