I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but
I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but not limited to: word processing, transcription, professional chat and email response handling, customer support, and the ability to maintain accurate sensitive and confidential client information. I look forward to learn more things which will strengthen my skills as I contribute with the company's progress.
I’ve been providing Customer Service experience for the past 6 years and have proven a good level of interpersonal and communication skills. I’m flexible, fast learner, committed and dedicated to my work. I believe in exceptional customer care standards.
Typing speed: 45 WPM.
I am a Computer Technician graduate and have proficiency in both Hardware and Software technical support areas. I have support Dial-Up Internet Service and a large computer manufaturer in the US. I am well trained to troubleshoot while utilizing knowledgebase resources to walk-through customers to verify symptoms of the issue and to ensure proper definition of resolution with timely documentation of everything that transpired.
SKILLS and EXPERTISE:
- MS Office Applications: Word, Excel, Power Point, Outlook, OneNote
- Browsers: Internet Explorer, Mozilla Firefox, Opera, Google Chrome
- Operating Systems: Win 98/2000/XP/Vista and Win 7
- Server Administration / Active Directory
- Software and Hardware Maintenance/Installation/Repair
> Setup & Install Applications
> Diagnose & Repair Common Problems
> Virus, Malware & Spyware Removals
> PC Optimization & Cleanup
> Wireless Network Connectivity
> Network Printer Setup
> Back Up and Recovery
- Ticketing Systems: Remedy, Delta (Oracle), HEAT (Citrix), RightNow
- Social Sites: facebook, twitter, google+, tumblr, LinkedIn, and many more
- Email Services: Yahoo! Mail, Gmail, Juno, Netzero
- Online Tools: Google, Google Search, SkyDrive, DropBox, Google Drive, Google Docs, Magento, Zopim