Customer Service Specialists

Showing 109 freelancers

Customer Service Specialists

Showing 109 freelancers

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer Service job posts for project examples or post your job on oDesk for free!

Customer Service Job Cost Overview

Typical total cost of oDesk Customer Service projects based on completed and fixed-price jobs.

oDesk Customer Service Jobs Completed Quarterly

On average, 2,430 Customer Service projects are completed every quarter on oDesk.

2,430

Time to Complete oDesk Customer Service Jobs

Time needed to complete a Customer Service project on oDesk.

Average Customer Service Freelancer Feedback Score

Customer Service oDesk freelancers typically receive a client rating of 4.69.

4.69

Last updated: February 1, 2015

  • QA Tester (Application Development)

    Over the last 2 years, I have been developing my experiences in Class Action Settlement Administration. I have experiences in QA Testing and Data Entry. Prior to these tasks, I dealt with Class Members in the Call Centre Dept. I … more

    Over the last 2 years, I have been developing my experiences in Class Action Settlement Administration. I have experiences in QA Testing and Data Entry. Prior to these tasks, I dealt with Class Members in the Call Centre Dept. I am well informed in this field and eager to expand my knowledge. Experiences prior to Class Action Settlements, I have worked primarily as a Call Centre Representative. Handling accounts such as, Account Advisor (JP Morgan), Event Recruiter (Microsoft Program Partners).  less

    functional-testing database-testing data-entry customer-service 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 1827 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Customer Support Expert, QuickBooks Specialist, Java Programmer

    After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from … more

    After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from simple computer operation to complex accounting software resolution. I am available to work every 10 am - 7 pm PST.  less

    data-entry email-technical-support technical-support customer-service customer-support java c++ html joomla web-design php internet-research accounting copy-editing 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 6815 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Skip Tracer/Web Researcher, Contact List Builder,Data Scraper for Au

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million records Australian records. I use search tools and systems that … more

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million records Australian records. I use search tools and systems that are also being used by Veda, Dun & Bradstreet and private investigation companies in Australia. This is used for lead generation, collections, real estate, private investigation and marketing activities. I also have expertise Collections and Team Management with experience in Training and Development, Project Management, Business Development, Marketing and Recruitment. Drawing from my extensive and professional skip tracing experience for collections and the resources that I have, I'm able to build marketing database and contact lists for businesses in Australia. Below are my Odesk experience: Database Builder of Australian Business Owners / Professionals: Business Profits Group, January 2015-present. My task is to create a mail-merge ready excel database of professionals and business owners from different industries in Australia such as Mortgage & Finance Brokerages, Medicine, Insurance, Real Estate etc. Within 2 weeks I was able to collate over 38,000 contacts. Business Contact List Creator For Australian Country Towns: BRENDAN MILLS, January 2015 - present. This is another on-going project on a per-need basis. I map out manufacturers & wholesalers in areas in NSW. Client Database Creation for Lead Generation: SMART DIGITAL, Nov 30, 2014 - present Created a database of Photo Booth Hire in Australia & New Zealand, and Hotels and Surf Life Savings Clubs in QLD, WA, NSW & NT. Although my projects were finished, the contract is still active for future on going work as needed by the client. Research, Client Relations, and Project Management: KEITH ENGLISH & ASSOCIATES, Oct 2014 - Jan 10, 2015 Built a contact database of potential buyers & sellers with names, addresses, phone & mobile numbers, email addresses, work details and social media accounts. Data entry & CRM Management, created & managed Facebook, LinkedIn & Twitter Accounts. Created & sent newsletters to a subscribed mailing list. External & internal client relations & administrative support. Web researcher: THE IDEAS BODEGA, November 15-30, 2014. Research the decision makers of close to 300 marketing, PR, media & digital agencies in Australia. Web researcher: THE LOAN HOUND & UBER BROKER, Oct 1, 2014 - Dec 15, 2014 Created a database of Mortgage Brokers in Australia. Web Researcher:CORE REAL ESTATE: 8th May 2014 - 18th October 2014 I researched the contact details of property owners and investors in Perth for lead generation. I also acted as a virtual assistant. Work includes updating CRM, basic web page and graphic design, editing newsletters, creating virtual tours. Blogger: ISRAEL HADERA: Ghost writer for blogs about finances, career and lifestyle. In addition, I went through training as a Virtual Assistant for Myoutdesk.com in November 2013 which caters to real estate companies, brokers and agents in US. I have an understanding of US Real Estate business, Social Media for Real Estate and SEO. I also have 9 years experience in the Business Processing Industry. Below are my career highlights: CREDIT CORP 1) I pioneered an Australian call center operations in the Philippines in October 2010 and help grow it from 25 staff to close to 300 in 3 years and help grow the collections revenue from $30,000 to $2,000,000 per month. 2) Mentored 14 agents through Leadership and Motivational Training and as a result they were promoted to Senior Customer Relationship Associates and Team Performance Managers 3) Awarded Star Employee in December 2010 4) Five Team of the Month awards for the teams I manage HSBC 1) Rose from the ranks as an agent then to a Performance Coach and finally to Assistant Manager for Operations (2007-2010) 2) Numerous Dream Awards for M1 and M2 sites for my teams 3) Successfully run the Skills Qualifications Training for two sites of over 1,000 staff which decreased roll rates by 50% resulting in more revenue for the company and increase Customer satisfaction from 69% to 82% for two sites combined. I graduated from a top ranking university in the Philippines (University of the Philippines) with a degree in Bachelor of Arts in Communication Arts, with master's units in the area of Speech Communication.  less

    internet-research market-research call-center-management web-scraping project-management customer-service blog-writing lead-generation collection-agencies translation 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1631 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Data Entry Profesional

    I have more than 10 years of experience in research [web, scientific databases, market], creative writing, translation, editing and data entry, good skills in all MS Office applications, Adobe Acrobat, Photoshop, InDesign, as well as Joomla CMS. I can work … more

    I have more than 10 years of experience in research [web, scientific databases, market], creative writing, translation, editing and data entry, good skills in all MS Office applications, Adobe Acrobat, Photoshop, InDesign, as well as Joomla CMS. I can work in the Data entry and editing field and web research. I type 55-60/wpm. Your satisfaction is my goal, message me to see how can i assist.  less

    internet-research data-entry microsoft-excel microsoft-word microsoft-powerpoint customer-service translation-english-serbian translation-english-croatian translation-english-macedonian 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 1606 HOURS
    • BOSNIA AND HERZEGOVINA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 5 TESTS
  • Experienced Remote Technical and Live Chat Support, Ticket Support.

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined … more

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.  less

    customer-support chat-support technical-support virtual-assistant helpdesk-support computer-repair computer-networking cisco-routers email-technical-support customer-service 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 2540 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
    GROUPS:
  • Technical Support and eCommerce Specialist

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized.

    technical-support customer-service operating-systems-development html css wordpress ecommerce-consulting data-entry adobe-photoshop adobe-pdf 00 more less
    • $13.33 HOURLY RATE
    • 4.1
    • 7847 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 11 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Sr. IT/Software Development (Project) Management

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management … more

    - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/  less

    translation software-qa-testing project-management itil process-improvement hrm customer-service software-testing technical-analysis management-development change-management account-management call-center-management scrum business-analysis 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 4757 HOURS
    • ITALY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Project Manager / IT Consultant

    Seasoned IT Professional with extensive experience in Software Development, Database Technology, Project Management & Business Analysis. An innate ability to always remain on top of the situation has helped me to establish a track record where I have not missed out … more

    Seasoned IT Professional with extensive experience in Software Development, Database Technology, Project Management & Business Analysis. An innate ability to always remain on top of the situation has helped me to establish a track record where I have not missed out on a single deliverable. Core Technology Areas - Data Warehousing & Business Intelligence Tools - SSIS, SSRS, SSAS, Crystal Reports - Development of Triggers, Stored Procedures using T-SOL in MSSQL Server - Designing databases - Conceptual & Physical schema - .Net framework 3.5 & 4 - Asp.net, Web Worms, C#, Ajax, Web Services, Win Forms - ORM- LINQ, Entity Framework. nHibernate - Use Cases, UML Artifacts, MS-Visio, Wireframing tools - MS-Access, VBA Abilities - Orchestrating total solutions from requirement analysis to testing and implementation. - Proven experience in project management, risk analysis & successfully leading teams - Interfacing with clients - both pre & post sales Strengths - Ability to think out of the box within defined and accepted methods of execution and delivery  less

    c# microsoft-sql-server-administration .net-framework microsoft-sql-server-development microsoft-visual-studio microsoft-visio linq devexpress asp.net ajax microsoft-visual-basic crystal-reports orm requirements-analysis project-management microsoft-access sql microsoft-project mysql erp tortoise-svn database-programming database-modeling regression-testing technical-writing technical-analysis technical-documentation balsamiq microsoft-excel-powerpivot ssis business-process-reengineering requirement-management ado.net linq-to-sql mercurial nhibernate microsoft-business-intelligence-studio oracle-apex software-testing business-analysis apache-thrift microsoft-sql-ssrs data-warehousing microsoft-sql-ssas negotiation customer-service email-deliverability-consulting software-qa-testing usability-testing business-writing data-mining lotus-domino lotus-notes 00 more less
    • $27.78 HOURLY RATE
    • 5.0
    • 4410 HOURS
    • INDIA
    • LAST ACTIVE
    • 12 PORTFOLIO ITEMS
    • 33 TESTS
  • Internet Savvy, Administrative & Customer Support Professional

    Skillful and Dedicated Administrative / Clerical Support Professional with: Extensive experience in the coordination, planning, and support of daily operational and administrative functions, as well as customer relations and team building Demonstrated capacity to provide comprehensive support for executive-level staff including … more

    Skillful and Dedicated Administrative / Clerical Support Professional with: Extensive experience in the coordination, planning, and support of daily operational and administrative functions, as well as customer relations and team building Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements Excellent relationship building skills with customers through reliability and professionalism Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages Skilled in use of internet and software applications Passionate learner with an aptitude to quickly comprehend technical concepts Proven initiative and ability to work with minimal supervision  less

    microsoft-word microsoft-excel microsoft-access microsoft-powerpoint microsoft-outlook-development article-writing internet-research data-entry blog-writing game-development lotus-notes html customer-service 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 10236 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
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