Help desk Freelancers

Showing 116 freelancers

Help desk Freelancers

Showing 116 freelancers

  • Writer, Cooking Expert, Customer Service Specialist, Voice Over Artist

    With more than 25 years in various fields, including Medical, Financial, Human Resource Management and Information Technology, my experience ranges from Executive Secretary to Management, Training & Development. My skills include research, data entry, typing, technical writing, creation of web articles … more

    With more than 25 years in various fields, including Medical, Financial, Human Resource Management and Information Technology, my experience ranges from Executive Secretary to Management, Training & Development. My skills include research, data entry, typing, technical writing, creation of web articles. I have a typing speed of 90 wpm and possess good transcription skills as well. My experience within the medical field is varied as I have worked in the different environments ranging from individual practices to large, private hospitals, pharmacies and within the different practice groups. I also have a financial background and above average MS Excel skills and experience working in Pastel & QuickBooks. I work well on my own, managing time and prioritising effectively but I also work well within a team environment. Disciplined, responsible, reliable and trustworthy, are qualities I possess and together with a good work ethic, I will endeavor to always perform at my best and provide quality results. I look forward to sharing my experience and skills whilst learning and meeting people around the globe. Annisa  less

    customer-service helpdesk-support transcription medical-transcription virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 4.8
    • 259 HOURS
    • SOUTH AFRICA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 22 TESTS
  • Technical Support Representative / Remote Desktop and VMware Support

    I am Matt, an experienced technical support person who have more than 9 years of I.T. experience in the field of call center and banking industry. Part of my current responsibilities in a bank institution is to provide Level … more

    I am Matt, an experienced technical support person who have more than 9 years of I.T. experience in the field of call center and banking industry. Part of my current responsibilities in a bank institution is to provide Level 3 support to VDI users in the Asia Pacific Region. we support VDI (VMWARE) , and application issues via mail, remote connection , and through phone. My expertise is on vmware/VDI and desktop support and I am also well versed in PC hardware troubleshooting, Virus removal, computer networking, internet issues, isolating computer slowness, etc. I have previous teaching experience as well and I can teach computer technical related subjects. My work experience includes 1.5 year as an I.T. instructor; 5 years as Level 2 technical support engineer ; and currently 3 years as a VDI level 3 support . You can check out my communication skills through my sample youtube videos at http://www.youtube.com/user/saolmatt/videos.  less

    vmware-administration vmware-esx technical-support chat-support helpdesk-support customer-support itil 00 more less
    • $3.89 HOURLY RATE
    • 5.0
    • 25 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
  • Experienced VA / Video Editor / Customer Service Associate / PM

    I have been working in a BPO (Business Processing Outsourcing) Company for 5 years now. Our business specializes in background screening Investigation for company hires of our clients. Currently I'm a Systems Support Analyst providing support to users of … more

    I have been working in a BPO (Business Processing Outsourcing) Company for 5 years now. Our business specializes in background screening Investigation for company hires of our clients. Currently I'm a Systems Support Analyst providing support to users of the system, process training and project management. In addition, I have experience in customer relations, company research information and data entry jobs. Projects in Odesk: - School and company contact research - Basic mobile application report trend - Mobile Application testing - Mobile App description writing - Simple Video Editing (Youtube and Window Movie Maker) I am now seeking opportunities to actually be of service in whatever job that is in relation to my background and experience.  less

    data-entry internet-research helpdesk-support tumblr email-technical-support technical-support telephone-skills facebook-api twitter-api 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 473 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 13 TESTS
  • Professional Personal Assistant / Communications Specialist

    Delivering high quality work with deadline orientation, I aim to accomplish the task in the best manner possible. I believe in establishing a business relationship that's based on professionalism and honesty. As a team player I'm a hardworking … more

    Delivering high quality work with deadline orientation, I aim to accomplish the task in the best manner possible. I believe in establishing a business relationship that's based on professionalism and honesty. As a team player I'm a hardworking and dedicated contractor who wants to become part of a growth-oriented firm. I have vast experience in various fields which were needed for working as a PA. Here are just a few: → Classified ad posting (Kijiji, Craigslist etc.) → Sales (eBay and similar sites) → Data entry (Microsoft Excel) → Calendar organization (Evernote, Google Docs, etc.) → Project Management (Podio, BlueCamroo, Zoho) → CRM (Infusionsoft, Zoho) → Transcription (Express Scribe) → Translation (English, Croatian, Serbian) → Customer support (RingCentral, five9) → Email and Call handling (2 years of experience) → Marketing research (Customs and Import duties and a lot more) → Graphic design (Adobe Photoshop, Corel Draw) → Video editing (Sony Vegas, After Effects) → 3d Modelling (Cinema4D) → HR Manager (sourcing candidates from oDesk and similar sites) → Recruiter (Hiring and paying workers) → Web design (Joomla) → Real estate research (Prices of property and fees for listing as well as sites for listings) → eBay (Listing and selling as well as maintaining perfect feedback) → PayPal → Amazon (Reviews) → iTunes (Reviews & Game/App descriptions) → Google Play Store (Reviews & Game/App descriptions) etc. Hiring me means hiring one of the front-row candidates for the job. Thank you for taking the time to check out my profile.  less

    helpdesk-support seo call-center-management virtual-assistant adobe-photoshop customer-service email-technical-support microsoft-word microsoft-excel transcription 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1442 HOURS
    • CANADA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 14 TESTS
  • Customer, Admin and Remote Desktop Support/Data Analyst/Proj Manager

    I'm a Computer Science college graduate and has been working for 7 years now. I've spent most of my working experience in the BPO industry, 3 years was for Qwest and 1 year for Quickbooks financial software both … more

    I'm a Computer Science college graduate and has been working for 7 years now. I've spent most of my working experience in the BPO industry, 3 years was for Qwest and 1 year for Quickbooks financial software both as a Technical Support. I was also with an American Payroll Company (ADP) and Concur Technologies Inc as an Implementation Consultant. I'm looking for a long term job preferably in the Technical field or General Admin, any type of job, even part time posts as long as it won't require taking in calls.  less

    internet-research data-analysis data-mining data-entry email-technical-support technical-support hardware-troubleshooting administrative-support chat-support helpdesk-support 00 more less
    • $4.44 HOURLY RATE
    • 4.6
    • 415 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 12 TESTS
  • Client Relations / Customer Support Professional (Chat/Email)

    I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but … more

    I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but not limited to: word processing, transcription, professional chat and email response handling, customer support, and the ability to maintain accurate sensitive and confidential client information. I look forward to learn more things which will strengthen my skills as I contribute with the company's progress. I’ve been providing Customer Service experience for the past 6 years and have proven a good level of interpersonal and communication skills. I’m flexible, fast learner, committed and dedicated to my work. I believe in exceptional customer care standards. Typing speed: 45 WPM. I am a Computer Technician graduate and have proficiency in both Hardware and Software technical support areas. I have support Dial-Up Internet Service and a large computer manufaturer in the US. I am well trained to troubleshoot while utilizing knowledgebase resources to walk-through customers to verify symptoms of the issue and to ensure proper definition of resolution with timely documentation of everything that transpired. SKILLS and EXPERTISE: - MS Office Applications: Word, Excel, Power Point, Outlook, OneNote - Browsers: Internet Explorer, Mozilla Firefox, Opera, Google Chrome - Operating Systems: Win 98/2000/XP/Vista and Win 7 - Server Administration / Active Directory - Software and Hardware Maintenance/Installation/Repair > Setup & Install Applications > Diagnose & Repair Common Problems > Virus, Malware & Spyware Removals > PC Optimization & Cleanup > Wireless Network Connectivity > Network Printer Setup > Back Up and Recovery - Ticketing Systems: Remedy, Delta (Oracle), HEAT (Citrix), RightNow - Social Sites: facebook, twitter, google+, tumblr, LinkedIn, and many more - Email Services: Yahoo! Mail, Gmail, Juno, Netzero - Online Tools: Google, Google Search, SkyDrive, DropBox, Google Drive, Google Docs, Magento, Zopim  less

    email-technical-support microsoft-excel microsoft-word helpdesk-support virtual-assistant internet-research chat-support email-handling customer-service 00 more less
    • $4.67 HOURLY RATE
    • 5.0
    • 1067 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 11 TESTS
  • US Educated IT Professional, Project Manager, system Analyst

    Results-driven professional with 10 years experience managing high-volume business operations. Excellent problem-solving skills and a strong orientation in customer service/ satisfaction. Able to work under pressure in fast-paced, time-sensitive environments. Experienced in analyzing and streamlining product delivery systems to increase productivity, quality and efficiency. Proven ability to manage projects from planning through execution and completion.

    project-management customer-support helpdesk-support technical-support business-analysis information-design business-intelligence customer-service 00 more less
    • $10.00 HOURLY RATE
    • 4.8
    • 497 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 19 TESTS
  • Virtual Assistance, Telephone Operator, Customer Service, Research

    I'm looking for projects on virtual support, appointment setting, order taking calls, customer service and customer support, personal assistance, administration, online research, executive functions … more

    I'm looking for projects on virtual support, appointment setting, order taking calls, customer service and customer support, personal assistance, administration, online research, executive functions  less

    virtual-assistant helpdesk-support outbound-sales customer-service 00 more less
    • $5.50 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 20 TESTS
    ASSOCIATED WITH:
  • Network Engineer/Network Modeling & Simulation(OPNET&OMNeT++)

    Being graduated in CSE from RUET (one of the top ranking universities in my country) along with 2 years of research based masters degree in Internet System specialized in telecommunication and advanced networks from Blekinge Institute of Technology (Sweden), I … more

    Being graduated in CSE from RUET (one of the top ranking universities in my country) along with 2 years of research based masters degree in Internet System specialized in telecommunication and advanced networks from Blekinge Institute of Technology (Sweden), I worked as a network engineer for 4 years before I joined graduate school. Hands on qualities achieved out of my job experience did help me a lot when I was studying and researching on various technologies using OPNET Modeler. After my MSc, I opted out to start my career as a full time freelancer because during my final year of masters I saw lot of students experiencing critical problems dealing with their assignments and research based projects, without prior knowledge it was hard to know any tool and get the expected results. Most of the students lack prior knowledge in the methodology that would be involved with the intended research work and knowledge in the subject topic of study, and then it comes to lack prior experience on how to formulate the ideas related to the study, to manipulate the tool like OPNET Modeler and quantify the results so that expected outcome of any research would scientifically be worthy. Having said that I am willing to challenge myself in way that whatever the complex problems are experienced by while evaluating or analyzing various network technologies using OPNET Modeler. I realize how frustrating it could be for someone who is running out of time, missing the deadline, could be wasted of all the money invested in achieving successful degree nowhere to go and get the problem resolved. ======================================================== What support and services you would expect from me? ------------------------------------------------------------------------------- --My online availability gets the highest priority making sure clients get an opportunity to collaborate with me. --No doubt we are human being if it is so then no one is out of the question to dedicate sometime for sleep. But what makes me little bit different than usual is that the qualities I have is that for some reason I have been happened to be experienced in adjusting my sleeping time very well. That means I am capable enough to swap night with day or vs.. Once project is assigned to me, I will channel my time in a way that you don't have to be worried with yours. --Prior to be hired by you, you are expected to allow couple of hours to do pre-assessment of the project. I will take time to understand the project and cross-check with my set of skills and get back to you with how long and what would be deliverable within me. At this point If you happen to agree then we are good to go in singing the contract and eventually get started with the work. I take every problem very seriously and deal with very careful consideration. ====================================================== Here are a few of my significant capabilities: ** Networking and Hardware: Network Adapters, Modems, Hub, Repeater, Switch, Router (Cisco), DSL, ADSL, PIX Firewall, 3COM, Ethernet, Linux/Windows Workstations ** Platforms: Windows 9x/NT/2000/XP/Vista/Win7 (Advanced), Linux (Red Hat, Debian, Ubuntu), Solaris ** Tool s and Utilities: MS DOS, Microsoft Office Suite Network Management Tools: Nagios, iDirect VNO, Wireshark ** Security Tools: VPN, ACLs, Filtering Traffic, Routing Policies, IP Tables, Wireshark and NMAP ** Database: MS Access, My SQL, PL/SQL. ** Programming Language: C/C++ (Excellent), Java (Basic), Perl (Basic), PHP, HTML, MySQL, VisualBasic, MatLab ** Network Simulator: Experienced in Optimized Network Evaluation Tool (OPNET) and familiar with NS-2 ====================================================  less

    technical-support computer-networking linux-system-administration helpdesk-support telephone-skills ospf mpls network-planning 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 4 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Virtual and Admin Support Expert

    NO BORING PRESENTATIONS : Guaranteed. Presentation samples will be shared only if requested as all are high Quality. I am new to ODESK but NOT NEW in this category. Some samples are there in my portfolio created for customers on other … more

    NO BORING PRESENTATIONS : Guaranteed. Presentation samples will be shared only if requested as all are high Quality. I am new to ODESK but NOT NEW in this category. Some samples are there in my portfolio created for customers on other freelancing websites. If you for looking for a unique, customized and cost effective presentation then I can assure you of most creative & professional design with complete satisfaction as priority #1. Also, If you are looking for Prompt, efficient services,Cost effective and Accuracy then contact me and I can assure you of highest Quality and complete client satisfaction as priority #1. I Provide below listed services with 100% positive feedback;- -Email Customer Support -Live Chat -Mailing List Development -All kind of Administrative Support Services -Zendesk support -Data Entry -Ads Refresh on websites -Communication on behalf of clients -Remote Troubleshooting for OS, Printers and network devices (Small Office) -Project Management -Blog Writeups -Internet Market Research -Virtual Office Assistance -Administration -Back Office Jobs -MCP :Microsoft Certified Professional Desktop support. Service Description Lets Gear up as a team and build long relationship, me providing the work and you provide me with projects.We can together work as a Great team. -Easily document conference calls, meetings, and workshops -Make the most of your brainstorming sessions -Quick turnaround of work with minimum wastage of time. -Providing all support from planning, designing, executing, monitoring and closure of projects. We will work as Hand-In-Hand and with zero tolerance. Simple 5 REASONS why you HIRE ME ? #1 I love my work and have fun doing it with professional attitude and it shows in my previous work. #2 I create remarkable, positive, high-impact copy all all times with ever lasting impression. #3 My work will enhance quality of your project, your workflow and yor client relationship. #4 I can exceed your expectation and make you and your business smile. #5 I am flexible with timings and driven by deadlines -just like you. Detail of my services to you :- Data Entry Services: I offer most comprehensive range of high quality and low cost data-entry services ideally suited to high volume data-entry applications. I offer the following Data Entry Services: Online/Offline Data Entry Forms Processing Transcription Services Insurance Claims Entry Payroll and Accounting I manage all your data entry needs and can even advise you on how to keep costs low with maximum accuracy. I have successfully accomplished and continuously working on various data entry projects for clients from different organizations, industries and financial firms countries around the globe. Email, live chat and Voice Support: Communication is the exchange and flow of information and ideas from one person to another. Information can be any service or update or resolution which can be exchange either via email or voice support. My previous experience with companies like Convergys and Wipro make me competitive, knowledgeable and professional to handle any kind of resolution via phone or email in cost effective manner. Companies and Products I worked for:- Convergys- Microsoft Operating System – Worked as Agent to support operating system for US and UK small home and office users and later left has Escalation Engineer supporting Agents on floor and across geographical region for on call advice. Wipro -Worked for HP All-IN-ONE PRODUCTS, Shell Oil and Gas- work involved Administration support for 150 users using remote sessions, Asset management- keeping track of assets using HP Service manager tool, Application support for application hosted on Citrix Server using ITIL Framework. Project Management using Shell Project Delivery Framework. Enterprise Rent-A-Car- Release Manager- work involved verifying build releases, doing regression testing, resource planning, client interaction with daily reporting. Technical Skills:- Operating system: Windows Vista, Windows 7 and Server 2008. Microsoft CRM for call Logs, Microsoft Visual Knowledge Base. HP Serveice Manager, Asset Manager, Connect IT. ITIL Version 3 Shell Project Delivery framework equivalent to Project Management. Microsoft Office Tools: word, excel, power point, outlook. Learned new technology Zendesk support via watching demos and online materials. HP All-in-One support, Desktops and laptops on call advice Small office and home networking advice Other Skills:- -Estimation of projects, resource planning, Project planning, Project closure activities, Project schedule using PMP Principles -Soft spoken with good communication skills -Good Written and spoken English -100% Reliable  less

    microsoft-powerpoint data-analysis central-desktop technical-support helpdesk-support technical-documentation project-management web-content-management 00 more less
    • $5.00 HOURLY RATE
    • 4.9
    • 176 HOURS
    • INDIA
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 4 TESTS
    ASSOCIATED WITH:
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