5+ years P&L management experience with heavy emphasis on identifying, distilling, and monitoring Key Performance Indicators (KPI's). A byproduct of this effort is that I became very efficient and proficient with data analysis tools and automation, predominately Excel, SAP, Business Warehouse, Microsoft Dynamics, and Jet Reports. I am looking to translate some of this insight into productive efforts with those either seeking help with a minor task or problem with Excel, or larger strategic and tactical efforts with optimizing their business. Very knowledgeable with PivotTables: structuring raw data that offers the most flexibility in offering meaningful data "slices". As a matter of necessity, efficiently structuring this data requires a high level of forethought mostly gleaned through experience, and a high level of competency with Excel formulas such as Vlookups and logic statements.
Operations Management Job Cost Overview
Typical total cost of oDesk Operations Management projects based on completed and fixed-price jobs.
oDesk Operations Management Jobs Completed Quarterly
On average, 2 Operations Management projects are completed every quarter on oDesk.
Time to Complete oDesk Operations Management Jobs
Time needed to complete a Operations Management project on oDesk.
Average Operations Management Freelancer Feedback Score
Operations Management oDesk freelancers typically receive a client rating of 4.67.
Experienced IT executive, leader, manager, and coach. Over 20 years IT management experience serving a wide range of industries including; managed service providers, finance, insurance, bio analytical, and healthcare. Well versed in a diverse range of technologies including; Wordpress, website management, GoDaddy hosting, server administration, and Active Directory. Expert in process improvement using industry standard frameworks such as ITIL and ISO 20000. Also an experienced photographer, owning and operating a portrait studio for the past 10 years. Certified by the Professional Photographers of America as a Certified Professional Photographer. Experience in portrait, wedding, product, and event photography. Also very skilled with Photoshop, Lightroom, SEO, and various blog tools.
Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.
Price is what you pay. Value is what you get. - Warren Buffett I can save you time, agony and money. After 30years of entrepreneurial experience building, selling and even closing companies I can help navigate the better, faster assent and help avoid the pitfalls of a new business endeavor. Currently I am focused on consulting others as they create or re-engage in their corporate branding, marketing and social media strategies. I have consulted with large and small businesses and I am a published writer in several categories. I can also help with the development of the Business Plan for either a map of the company’s targets or as a bid for financing, private or SBA. I can guide you through your SWOT analysis, development of brand identity, marketing strategy and idea development. This is my time to give back and my goal it help you realize your dreams and help you develop the Quality of Life you aspire to.
I have bachelors degrees in both physics and philosophy from Harvard College. I have broad experience in operations management and software implementation. I was a submarine officer with the US Navy where I specialized in the operation of nuclear power plants and served as the production manager for many highly complex multi-month refit and installation periods. After the Navy I worked as a research Analyst for Goldman Sachs where I developed top level expertise with excel and an insiders understanding of the financial world. I'm currently working for a tech startup helping them streamline their internal operations and have developed deep knowledge and skill with many software tools (SalesForce, Zendesk, Quickbooks, Pardot, Jira, etc.). I am mainly available late in the evening EST and on the weekends. I have an extremely driven type A personality and after working 24/7 for 6 years while on deployment with the Navy I find myself looking for things to do in my new-found downtime. I think Odesk is an incredible idea and I'm happy to dive in on almost any type of work.
With a focus on e-commerce and internet-related business models, I work together with VCs, incubators, business angels, startups and corporate startups on topics such as market research and mapping, identification and analysis of potential investments, screening, due diligence, operational improvements, growth strategies, and so on. I'm presently working with a $150M early-stage tech VC fund in London, but I'm always looking for interesting work in the industry. Prior to this, I’ve founded two e-commerce-related companies; a digital post-purchase platform for consumers and small businesses, and a curated lifestyle e-commerce store based in Turkey. Earlier experiences include working as a Venture Developer at Rocket Internet (a global online group) as well as M&A, Management Consulting & Strategic Marketing. Technology and Startups are two of my main interests, in part because I believe that they are progressive forces in society. I’m passionate about analysing business models and markets, designing new services/products, and taking ideas through from concept to execution. With a proven track record of building up businesses from scratch, I have gained experience in Business Design, Fundraising, Operations, Partnerships, Product.
I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.
Have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.
With more than 13 combined years of experience in customer support and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!
• Excellent technical, communication and leadership skills offering 5 years of experience in Technical Support, Performance and Operational management • Experience in Technical Support for Windows operating system, networking and internet connectivity • Special knowledge in software design and programming in C++, Visual C++, HTML and Assembly for integration to hardware and circuit design including Microchips and Microcontroller programming • Experience in operational management and efficiency, including problem solving, decision making and process improvement using ISO standards • Intermediate knowledge in Business Process Outsourcing Fundamentals and Client Management