Phone Support Agents & Call Center Representatives

Showing 30 freelancers

Phone Support Agents & Call Center Representatives

Showing 30 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 106 Phone Support projects are completed every quarter on oDesk.

106

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: July 1, 2014

  •  Has experience in using PL/SQL tables, using global temporary tables.  1 Year experience as junior ORACLE DBA. Worked on export & import utilities, scheduling the backups and maintenance of databases.  Monitoring the databases and identifying the long running queries and … more

     Has experience in using PL/SQL tables, using global temporary tables.  1 Year experience as junior ORACLE DBA. Worked on export & import utilities, scheduling the backups and maintenance of databases.  Monitoring the databases and identifying the long running queries and tuning the SQL queries.  6 months experience in Oracle Applications in creating and customizing Reports.  Have Knowledge in Reports 6i, XML Publisher  Knowledge in writing Shell Scripts.  Strong analytical skills.  Experience in Creating/Enhancing Universes, retrieving data from Universes, functions and stored Procedures.  Creating Complex, Multi-dimensional and Ad-Hoc reports according to client's requirements – using Business Objects (BO XI R3).  Exceptional analytical, troubleshooting and communication skill. Along with Problem solving and Prioritization skills with ability to create and sustain high work tempo.  Converting sql server database to oracle.  less

    oracle-database data-entry phone-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 8 TESTS
  • Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    A dedicate person with 3 years experience in the call center industry. I do phones calls, emails, live chat and administrative tasks. I can do it all and I absolutely love every minute of it. I enjoy interacting with people … more

    A dedicate person with 3 years experience in the call center industry. I do phones calls, emails, live chat and administrative tasks. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked at Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issue. I am also a trained email and live chat support agent. I also worked with a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.  less

    english-tutoring live-chat-software email-handling article-writing internet-research customer-support phone-support chat-support administrative-support technical-support 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 4372 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 10 TESTS
  • IT Support, customer support, Web and Wordpress Developer. DBA

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar … more

    Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días. --- I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day.  less

    database-programming systems-development technical-support email-technical-support chat-support helpdesk-support phone-support wordpress customer-support 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1011 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Monique

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and … more

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.  less

    wordpress adobe-photoshop php voip-software asterisk javascript asp.net customer-support translation-french-english phone-support 00 more less
    • $3.33 HOURLY RATE
    • 4.8
    • 105 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 4 TESTS
  • Customer and Technical Support Specialist

    I have been a Customer and Technical Support Rep for almost 7 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as … more

    I have been a Customer and Technical Support Rep for almost 7 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.  less

    technical-support customer-support email-handling email-technical-support customer-service phone-support voice-talent voice-over data-mining 00 more less
    • $6.67 HOURLY RATE
    • 4.8
    • 3582 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
  • Project Manager

    You will find that not only am I easy to work with, but friendly and a great communicator. My communication skills go beyond the norm and I specialize in communications at varying levels of technical complexity and foreign interactions.Not … more

    You will find that not only am I easy to work with, but friendly and a great communicator. My communication skills go beyond the norm and I specialize in communications at varying levels of technical complexity and foreign interactions.Not only am I excellent at following instructions, you will be happy to find that I can find the solution to any problem on my own. I bring a vast amount of knowledge, along with the ability to listen and reason. With my work experience including every aspect of Information Technology makes me uniquely qualified for managed Programming teams and deployments that are on a large scale. After I have begun a job I never walk away and am still in contact with every employer I have worked with. I will also prove to be a valuable team leader. Thank you for your time and I appreciate the opportunity you have given me.  less

    customer-support administrative-support chat-support vmware-administration phone-support computer-maintenance computer-hw-installation computer-assembly computer-networking computer-repair 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1199 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Technical Support and Customer Service Professional

    I have 5+ years of Customer Service / Technical Support experience in a Call Center environment. Being part of the BPO industry in the Philippines, I have been armed with skills in communicating with different types of customers through phone, mostly … more

    I have 5+ years of Customer Service / Technical Support experience in a Call Center environment. Being part of the BPO industry in the Philippines, I have been armed with skills in communicating with different types of customers through phone, mostly to help with their technical concern. I am knowledgeable with the internet and other networking technologies. I am professional in all manner.  less

    customer-service technical-support phone-support administrative-support bpo-call-center teaching-english telephone-skills translation-english-filipino 00 more less
    • $5.56 HOURLY RATE
    • 4.8
    • 209 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Joomla, Wordpress, PHP, MySQL, HTML, CSS

    Joomla and Wordpress, PHP, MySQL, HTML, CSS, Flash, Photoshop Web Developer, Programmer and Senior Project Manager with 10 years in Web Development business. I like having new challenges and learn fast new technologies if needed. Being a Senior Project Manager … more

    Joomla and Wordpress, PHP, MySQL, HTML, CSS, Flash, Photoshop Web Developer, Programmer and Senior Project Manager with 10 years in Web Development business. I like having new challenges and learn fast new technologies if needed. Being a Senior Project Manager, my team and I, have developed custom PHP, MySQL, Ajax websites and systems as well as Joomla templates and Wordpress themes following the highest standards providing the best solution for our clients in the market. My superior Oral Communication skills allow me to provide periodical work status via phone or conduct live skype meetings to executives. I am a very dedicated and responsible team leader whom you can trust to take care of your project.  less

    joomla project-management html css php wordpress adobe-photoshop phone-support website-development adobe-acrobat administrative-support spanish google-apps web-content-management google-analytics database-administration 00 more less
    • $14.50 HOURLY RATE
    • 4.6
    • 4505 HOURS
    • BOLIVIA
    • LAST ACTIVE
    • 16 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Software QA Engineer Expert Website\Android Functional Tester

    I am experienced as Software QA Engineer. I can provide any kind of facility related to QA of web applications as well as desktop applications. I can provide work related to Requirements Analysis. .I have experience in the following areas … more

    I am experienced as Software QA Engineer. I can provide any kind of facility related to QA of web applications as well as desktop applications. I can provide work related to Requirements Analysis. .I have experience in the following areas: . Expert in Automated Testing using Selenium . Software Desktop and Web Testing of all types . Android Application Testing . QA standards, processes, methodologies and documentation . Sanity and Smoke testing . Functional, Performance, integration and Usability testing . Cross Browser, Cross Platform testing . Load and Stress testing . Regression testing . Test planning and test case preparation . Defect tracking and reporting management I can also write technical documents like User Guides and Specification Documents.  less

    website-development c# asp.net html software-testing windows-xp-administration web-testing manual-testing functional-testing usability-testing user-acceptance-testing regression-testing test-driven-development automated-testing selenium selenium-webdriver load-testing customer-service email-handling software-debugging game-testing black-box-testing software-qa-testing performance-testing issue-tracking-systems atlassian-jira bugzilla jmeter test-case-design users-guide-writing ftp telephone-skills customer-support crm phone-support 00 more less
    • $8.89 HOURLY RATE
    • 4.9
    • 1506 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 13 TESTS
  • Bocanet Robert

    Hello,my name is Robert and I am a passionate gamer. Used to work as QA game tester for Electronic Arts. My other skills includes good english speaking and writing,tehnical support for Iphone and Symbian phones,tehnical support for … more

    Hello,my name is Robert and I am a passionate gamer. Used to work as QA game tester for Electronic Arts. My other skills includes good english speaking and writing,tehnical support for Iphone and Symbian phones,tehnical support for PC,beginer level of HTML language,Software & Hardware instalation and tehnical support. I am from Bucharest,Romania.  less

    game-testing translation-english-romanian phone-support html 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 14 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 2 TESTS
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