Management Assistant in IT-Systems
Last active: 10/09/2014
My professional Skills and Experiences includes
• IT: Customer Service & Support, Technical Support
• Business: E-Commerce, Sales & Marketing, SEO - Search Engine Optimization, Business Services, Accounting
• Talented in: Writing & Translation, Website Content, Blog & Article Writing
I am working in Company for IT attendances for years now. I was a leading Member in a Project to optimize the Process- & IncidentManagement at our 1st-Level-Support.
We wanted to find out, what are the best ways to solve Customers Problems or any other Tasks, better, faster and in a long term.
Iam a pro in Active Directory Administration, Novell Directory Administration, Office, BMC Remedy (Ticketsystem), Citrix Applications, etc.
Within my apprenticeship, I was a project manager for a project to develop and implement integrated processes which have been well established, and in which a mechanism for overriding bid-management was introduced.
In private i educated myself in Wordpress, Blogging, Google Analytics, Google AdWords, Online Marketing, SEM (SEO/SEA) & Affiliate Marketing.