Customer support Freelancers

Showing 5 freelancers

Customer support Freelancers

Showing 5 freelancers

  • Website Design & Development,SEO, Logo Design & Telemarketing

    To understand the needs of our clients and provide them with quality, result oriented and cost-effective solutions. Our mission is to maximize business opportunities for our customers by providing innovative and cost-effective technology, good infra structure that increase focus on core business, reveal new opportunities and create sustainable competitive advantages for enterprise.

    web-design php html5 telemarketing appointment-setting customer-support magento zencart psd-to-html ecommerce-consulting oscommerce wordpress 00 more less
    • $8.89 HOURLY RATE
    • 4.7
    • 1831 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 25 PORTFOLIO ITEMS
    • 4 TESTS
    ASSOCIATED WITH:
  • Business Strategist, Operations Manager, PM, BA, and QA Analyst

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new … more

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new strategies to increase the work place satisfaction & the revenues, add varieties to service and product offerings, build extended cross functional teams from the scratch, acquired resources and managed their offshore operations. I've dealt with many business domains including Retail, Asset management, Logistics [including reverse logistics], Market Research, ERP, CRM, Content Management, Social Media, eCommerce, Mass Domain Development and Life Insurance during the past 13 years. Responsible for building datacenters for couple of small to mid size companies focusing internal and external needs. Helped couple of organizations in the past to acquire and manage quality communities and execute targetted social media and email marketing campaigns towards the communities. I've participated in all the phases of SDLC for development of small scale web sites to large scale, distributed, enterprise level applications. As an expert business analyst, I can start with very little details and can elaborate/elicit necessary business requirements within the agreed upon scope to move ahead with the project activities. I am not a traditional business analyst who is stick into producing lengthy business requirements. I do produce business requirements diagrams, wireframes, business scenarios in workflows, suggestions on usability improvements and test data to validate the deliverables. I've helped many organizations to setup their project execution processes covering project management, business analysis, development and testing and helped them to come-up with necessary artifacts to maintain a higher level of visibility to the stake holders and the project team members. I am an expert in process methodologies and helped couple of local and foreign companies to obtain ISO 9000 series and CMMi level 3/4 certifications with less hassle. Do have the access to a mini test lab with cross browsers and three of the main operating systems. Apart from that, my test lab has the access to an internal document management system plus a bug tracker to help any of my clients. My QA service offerings include but not limited to testing, test case preparation, planning various test techniques and strategies and improving the quality. Apart from that I can contribute towards organizational goals such as implementing TQM standards. I've prepared many test plans, requirement specs; use case documents, test reports and test cases. I've achieved many milestones during the last 10 years naming; 1. Helped a NY, US based retail solution provider to identify the test scope for their third generation POS and Asset Management solution (After having a thorough analysis, managed to reduce the regression scenarios to 300 from 12000 odd bugs from their issue tracker. I helped them to generate regression and acceptance scenarios covering all the business cases and day-to-day and special transactions). 2. Initiated the testing practices at Cambridge, UK based software service provider. I implemented a CMMI level 3 ready process using agile practices. 3. Initiated the testing practices at US based hosted service provider and expand the team to 7 members covering three product platforms. Setup a CMMI level 3 ready process using agile SCRUM practices and reduced the bug count to .1 for KLOC. I brought down the critical or high priority issues on a UAT To 0. 4. Managed to analyze the V 1.2 of a large, enterprise scale logistics solution and prepared a 600 pages long requirement spec for the V 2.0 with major feature and performance enhancement requirements. 5. Managed to test three RIA applications focusing logistics, ERP/CRM and supply chain management. 6. Brought in Seattle, WA based software solutions provider to the local market (worked with their Director, Technology in terms of setting up the operations), convince them on the capabilities and growing the initial headcount of 3 to 33 in 18 months (budget grows to 4000 US$ to 40000 US$ a month). 7. In 2007, I was instrumental for relocating a large help-desk operation (a distributed operation) to Sri Lanka and managing the operations. We were suppose to attend nearly 12,000 help-desk queries a week and I was responsible for hiring, training and managing the 24 x 7 operations from Colombo. You can find my personal profile at linkedin with the recommendations: http://lk.linkedin.com/in/chathurab Currently I am based in Colombo, Sri Lanka. This is a fantastic place to setup offshore operations as it’s blessed with quality and cost effective resources compared to many outsourcing destinations.  less

    business-development recruiting business-analysis requirements-analysis requirement-management project-management program-management product-management software-qa-testing software-testing business-plans customer-support helpdesk-support wordpress seo business-models business-proposal-writing data-center-operations 00 more less
    • $16.67 HOURLY RATE
    • 4.6
    • 1576 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Ms.

    Professionally proficient trained and experienced in wordpress, web site design and development, and mobile applications development. An amazingly skilled graphics designer, with over 5 years experience. Skilled in photo editing and manipulation, logos, banners, brand identity designs, illustration, cartoons, posters … more

    Professionally proficient trained and experienced in wordpress, web site design and development, and mobile applications development. An amazingly skilled graphics designer, with over 5 years experience. Skilled in photo editing and manipulation, logos, banners, brand identity designs, illustration, cartoons, posters, flyers, books and a host of other graphics designs elements, for client all over the world. I know computer troubleshooting and server side technology. Also I am an effective office administrator, customer service representative marketing and advertising personnel. With excellent oral and written communications are skills. I know and understand software and systems used in the development of technology being trained in the use of WordPress, CSS2-3, HTML5, JavaSript,Komodo Edit 7, Adobe Master Collection (CS4, CS5.5), Adobe Acrobat X Pro, Adobe LiveCycle ES2, JCreator, Netbeans, Action Script 3.0, Action Script 2.0, Netscape Composer, FrontPage, Microsoft Office (2003 - 2010), Coral Draw, Camtasia Studio 5, FileZilla Client, Sencha Animator, WampServer, TeamViewer 7 and much more. Key Professional Skills: • Programming Skills: HTML4 & HTML5, CSS, JAVA, JAVASCRIPT • (jQuery, Xml, Svg) • GRAPHICS DESIGN: And Photo Editing & Manipulation • Logos, Banner, Brand Identity, Illustrations, Cartoons. Etc. • Web Servers: Apache Http Server/Web Developer Server Suite WampServer • DBMS used: MySql (MySql/PHP) WordPress and PHP/Myadmin • Analysis/Design Methodologies: UML, OOAD, OOP, DOM, Unified Modeling Process • Adobe Photoshop , Adobe Illustrator, Dreamweaver, WordPress  less

    mobile-app-development graphic-design graphics-programming motion-graphics wordpress aweber web-design google-adwords seo-keyword-research website-development css html5 database-management google-docs java php javascript adobe-dreamweaver adobe-photoshop adobe-indesign administrative-support data-entry customer-service customer-support proofreading adobe-flash adobe-illustrator netbeans advertising corel-draw print-layout-design telemarketing adobe-creative-suite actionscript-2 microsoft-excel microsoft-powerpoint html xhtml psd-to-html ajax core-java internet-research 3d-modeling seo social-media-marketing 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 1691 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 21 PORTFOLIO ITEMS
    • 17 TESTS
  • Content, Social Media, Virtual Assistant, WordPress

    OBJECTIVE: I strive to use all of my skills and talents to effectively combine the technical and artist aspects of Content, Social Media, Virtual Assistant, WordPress, Web Design and Development. I have the uncommon ability to work through details for … more

    OBJECTIVE: I strive to use all of my skills and talents to effectively combine the technical and artist aspects of Content, Social Media, Virtual Assistant, WordPress, Web Design and Development. I have the uncommon ability to work through details for extended periods of focused time, but I can also deliver work efficiently and always on time.  less

    accounting administrative-support blog-commenting blog-writing bookkeeping financial-accounting intuit-quickbooks microsoft-excel customer-support microsoft-outlook-development microsoft-powerpoint microsoft-word payroll-processing website-development web-design custom-cms web-content-management graphic-design logo-design wordpress brochure-design illustration book-cover-design newsletter-writing domain-migration joomla opencart php magento database-administration database-management advertising 00 more less
    • $5.56 HOURLY RATE
    • 4.8
    • 1094 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 24 PORTFOLIO ITEMS
    • 14 TESTS
  • UI / UX Engineer/Interactive Developer/Front End Engineer

    I am a strong skilled, flexible, wise person intending to perform extreme well in my career industry- Becoming an institutional leader is my passion. Providing an excellent service to my employers, clients are my responsibility. I am having experience in … more

    I am a strong skilled, flexible, wise person intending to perform extreme well in my career industry- Becoming an institutional leader is my passion. Providing an excellent service to my employers, clients are my responsibility. I am having experience in professional Web designing/Software Developing/ Programming and also in Administrative support works which has given me hands on experience in Ms Excel, Ms Word, Power Point and HTML/PHP/Javascript/CSS. Further I have experience in E-mail handling, Report preparations. I have a sound educational background where it supports me to boost my career path as well as for the service industry to provide accurate information for decision making. I am seeking to provide my fullest ability with greater flexibility and to provide a better service to your business.  less

    administrative-support data-entry customer-support web-design 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1508 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 8 TESTS
    ASSOCIATED WITH:
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