Customer support Freelancers

Showing 178 freelancers

Customer support Freelancers

Showing 178 freelancers

Browse Customer Support job posts for project examples or post your job on oDesk for free!

Customer Support Job Cost Overview

Typical total cost of oDesk Customer Support projects based on completed and fixed-price jobs.

oDesk Customer Support Jobs Completed Quarterly

On average, 949 Customer Support projects are completed every quarter on oDesk.

949

Time to Complete oDesk Customer Support Jobs

Time needed to complete a Customer Support project on oDesk.

Average Customer Support Freelancer Feedback Score

Customer Support oDesk freelancers typically receive a client rating of 4.64.

4.64

Last updated: February 1, 2015

  • General Virtual Assistant/ACSR/ Call Center Specialist

    I am in the outsourcing industry for almost 4 years going from voice to non-voice accounts. "I am the best english speaking, hard working and honest, striving to satisfy each and every client" Several challenges occurred but good thing I … more

    I am in the outsourcing industry for almost 4 years going from voice to non-voice accounts. "I am the best english speaking, hard working and honest, striving to satisfy each and every client" Several challenges occurred but good thing I was able to get the hang of it. During my voice accounts, I was able to satisfy my customers providing them customer satisfaction equipped with abilities and responsibilities of being a good customer service. In line with this, I also make sure that for my outbound clients I could always provide them highly qualified hot leads and over reach our quotas. As a web dev, I always make sure that I always provide the latest application that would satisfy my client's needs same with my SEO clients. The best for all!  less

    adobe-photoshop wordpress microsoft-word microsoft-excel customer-support customer-service call-center-management call-handling 00 more less
    • $5.00 HOURLY RATE
    • 5.0
    • 2116 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 1 TEST
  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates … more

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.  less

    customer-support virtual-assistant administrative-support web-content-management helpdesk-support forum-moderation data-entry internet-research internet-marketing property-management wordpress google-analytics paypal-integration seo data-analysis project-management recruiting 00 more less
    • $33.33 HOURLY RATE
    • 4.6
    • 1957 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 3 TESTS
  • FREELANCER

    I intend to do my best in any way I can and to be a responsible and efficient affiliate adhering to company's policies and standards. I've been working for almost 5 yrs now. Currently working in a BPO … more

    I intend to do my best in any way I can and to be a responsible and efficient affiliate adhering to company's policies and standards. I've been working for almost 5 yrs now. Currently working in a BPO company current position is Recruitment Officer and Home Based Email Marketer. Also worked at a Lending and Investment Company. Also worked as a Graphic Designer. Handled phone calls for both inbound and outbound. Trained to handle interviews for applicants and interns. Encoder. Etc...  less

    adobe-photoshop microsoft-excel microsoft-powerpoint email-marketing customer-support recruiting technical-support creative-writing web-design adobe-illustrator adobe-lightroom 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1149 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 4 TESTS
  • Senior CRM Tech Support

    4 years and counting of providing CRM support (Migrations , Data management , Workflows and Reports) Preparing for Marketo experience Certified Oracle CRM OnDemand Implementation Cisco Certified Network associate SQL savy Website creation and administration experience (HTML, CSS, Javascript, PHP , MySQL) Developing and maintaining my own web tools

    customer-support mysql email-technical-support html css marketo scripting oracle-crm-on-demand 00 more less
    • $33.00 HOURLY RATE
    • 4.9
    • 1732 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer Support Expert, QuickBooks Specialist, Java Programmer

    After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from … more

    After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from simple computer operation to complex accounting software resolution. I am available to work every 10 am - 7 pm PST.  less

    data-entry email-technical-support technical-support customer-service customer-support java c++ html joomla web-design php internet-research accounting copy-editing 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 6814 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Professor/Translator (ITA, ESP, ENG, SRB) and autoCAD professionist

    I'm not one of those people who are being satisfied with the simple things. In life I have learned to respect the deadlines, follow the instructions and use them to get to the best possible result. I do not … more

    I'm not one of those people who are being satisfied with the simple things. In life I have learned to respect the deadlines, follow the instructions and use them to get to the best possible result. I do not accept a job solely for financial gain but because I want to improve and perfect my knowledges. From my employer I expect to provide me a totaly freedom, because a perfectionist like me knows very well how to do his job. I like to improve myself everyday, learn unusal and non common things. My biggest passion are languages. I am fluent in Italian, English and Spanish. I'm a professor of Italian and Spanish and I have a strong desire to prove myself. I would like to open language school, which will be dominated by Italian and Oriental languages​​, above all Hindi. I have extensive experience in translation and I'm a person that will meet all your expectations in terms of translation. I speak Italian from the age of seven and the majority of Italian speakers do not believe that I was not born in Italy. This is a brief summary of my experiences and expectations, and you should contact me if you are offering a job in the field of Italian language. My primary interest is the Italian language but I'm also interested in jobs like: data entry, administrative support, blog writing, article writing, virtual assistent, web design, autoCAD modelling etc. My expressed qualities are optimistic spirit, communication skills, accuracy and extraordinary verbal skills.  less

    italian translation-english-italian translation-italian-english translation-english-serbian translation-serbian-english translation-english-spanish translation-croatian-english translation-english-croatian content-writing article-writing blog-writing blog-commenting data-entry virtual-assistant customer-support social-media-marketing seo-keyword-research wordpress seo sem copywriting 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 4181 HOURS
    • MONTENEGRO
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
  • Data Entry Expert/ Technical /Customer Support/ Manual QA for Websites

    My experiences include the following: * BPO Inbound Agent * Credits and Collections for a Utility Account in Canada * Chat Support (technical, billing, customer service, and sales) catering US. * Technical Assistance for Internet, Cable, and Phone Service * Request Verification * Proofreading * Facebook Manager … more

    My experiences include the following: * BPO Inbound Agent * Credits and Collections for a Utility Account in Canada * Chat Support (technical, billing, customer service, and sales) catering US. * Technical Assistance for Internet, Cable, and Phone Service * Request Verification * Proofreading * Facebook Manager for Ads * Phone Representative for a Lawn Firm attending to personal injury cases * Google Speech Recognition * Project Manager/ Website QA/Office Assistant Tools I was able to work with include the following: Asana Google Docs, Drive Dropbox WordPress cPanel X Softfon I would love to succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development. And help me achieve personal as well as organizational goals. I’m hoping that my personal profile satisfies your criteria on selecting your preferred employee for the job.  less

    customer-support technical-support live-chat-operator manual-testing phone-support active-listening administrative-support software-qa-testing proofreading english-proofreading 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1362 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 4 TESTS
  • Experienced Remote Technical and Live Chat Support, Ticket Support.

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined … more

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.  less

    customer-support chat-support technical-support virtual-assistant helpdesk-support computer-repair computer-networking cisco-routers email-technical-support customer-service 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 2537 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
    GROUPS:
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